Administrative Assistant Customer Service

PENELOPE BOLLING

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Southfield, MI 48075

ADMINISTRATIVE ASSISTANT / ACTIVITIES COORDINATOR

PROFILE

Dynamic and results-driven administrative assistant and activity coordinator. Developed and proven talent with training and development.

QUALIFICATION HIGHLIGHTS

Excellent ability to train and lead staff volunteers

Proven ability to meet/exceed targeted goals

Strong leadership skills with coaching competency

Highly skilled in communicating effectively with the ability to motivate

Excellent capability and talent

Focused, meticulous and detailed oriented

Skilled with multi-tasking, focused and performance driven

Earned a positive reputation for hard work, high integrity, team building and business acumen

AREAS OF EXPERTISE

Strategic Planning ● Training & Development ● Leadership ● Project Management ● Communication Skills

Highly skilled written and public presentations ● Delegation for maximized productivity

EMPLOYMENT & ACCOMPLISHMENTS

Word of Faith International Christian Center, Southfield, MI

Administrative Assistant/Activities Coordinator, November, 2016 – Present

Train, supervise, oversee and direct work flow of teams of volunteers

Build a base of volunteers to meet the needs of the organization

Create and manage scheduling calendars for teams of volunteers

Organize and oversee distribution of mailing lists

Data entry for massive mailing lists

Handle prayer calls for callers in need

Create excel spread sheets to maintain updated information

Initiate telephone contact with clients regarding issues

Manage the phone bank and volunteers

Proofreading for published communications

Faith Christian Academy, Southfield, Michigan

Teacher Assistant, March 1996 – September 1996

Devoted team player assisting student with daily assignments

Contributed to the growth and development of the students by teaching, training, instruct students with classroom assignments

Updated students’ progress in Word Perfect

Coordinate Parent Teacher Conferences

Participated in classroom management to increase structured of learning

Maintain and update student’s files

Oversee and manage afterschool book club project

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NBD Bank, currently Chase Bank, Inkster, MI

Bank Teller, March 1996 – September 1996

Devoted team member conduction daily transactions, withdrawals and deposits

Excellent customer service and assist with client’s services, home loans, student’s loans

Maintained a daily ledger account of money transactions

Alexander Hamilton Life, Farmington Hills, MI

Files Clerk, September 1993 – August 1995

Maintained files of clients

Collect files on Microfishe

Light clerical work to support departments within the company

Michigan National Bank, Livonia, MI

Bank Vault Teller, February 1993 – September 1993

Process incoming business money transactions

Compile and maintain balance sheet of incoming money

Maintained integrity in processing hundreds of thousands of dollars

EDUCATION

Henry Ford Community College, Dearborn, MI

Two Year Studies – Associates Degree in Business Administration

Bible Training Center – In depth two year certificate Program

PROFESSIONAL TRAINING & ACTIVITIES

- Excel and Word Perfect

- Homeschooled three children for over 20 years – eldest child on International work assignment, second child in

first year of college

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MINISTERIAL EXPERIENCE

PROFILE

Almost 5 years of living oversees on a ministerial work assignment. Experienced living in Krakow, Poland and the Czech Republic. Integrated into society by learning some of the language in each country. Taught Bible school with the assistance of an interpreter and translator in both countries.

QUALIFICATION HIGHLIGHTS

Prepare and taught curriculum to students

Completed administration for classes

Oversee administration process for students

Compiled grades and provided semester GPA

Handled student issues

AREAS OF EXPERTISE

Strategic Planning ● Training & Development ● Teaching & Administration ● Leadership

VOLUNTEER MINISTRY & ACCOMPLISHMENTS

Word of Faith International Christian Center, Southfield, MI

Past 2010 – 2013 – Faith Food Boookstore / Pistis School of Ministry Instuctor October 2015 – April 2016, November 7, 2016 – November 19, 2016

Devoted Faith Food Bookstore volunteer at Faith4Life Church

Faithfully served as an Instructor in Pistis School of Ministry

AREA OF INTEREST

Counseling

Ministry – serving within the community

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