DEBBIE MENZENBERG

*** ********* ******

Dakota Dunes, SD 57049

Cell: 712-***-****

OBJECTIVE

I am seeking a senior management position in the senior health care field.

AREAS OF EXPERTISE

Operations Management Budget Preparation Crisis Management

Marketing and Sales Personnel Management Leadership

Results/Goal Oriented Communication Trustworthy/Loyal

PROFESSIONAL HISTORY

Chief Operating Officer July 2014 to current

MGM Healthcare, St. Louis, MO.

. MGM currently owns and operates 36 facilities in 5 states. Current

Responsibilities are to oversee 5 Regions with Regional Support Teams.

Oversee and support Corporate Disciplines of Compliance, Human

Resources, Sales and Marketing, Plant Operations, Clinical Services

and involved closely with all aspects of Operations of Facilities-

Skilled Nursing, Rehab to Home, Assisted Living and Long Term Care.

ACCOMPLISHMENTS

. Survey Compliance/Results Improved year after year

. Five Star Ratings Improved in 2016

. Administrator Retention Improvement

. Companywide Processes and Standards were implemented in 2015 and 2016

for many initiatives

Director of Operations

Platinum Healthcare, Skokie, IL May 2014 to July 2014

. Roma Healthcare Facilities New Management Company

. Oversight and Support of 6 properties with Assisted Living,

Independent Living and SNF care provided in Wisconsin, Iowa and West

Virginia. Accountable to the total operations of the properties,

Assist the Administrators in being successful. Oversight of 2

Regional staff.

Director of Operations January 2012 to May 2014

Roma Healthcare, Inc. St. Louis, Mo

. Oversight of the total operations of 13 facilities - SNF, Assisted

Living and Independent Living. Oversight of 11 Administrators and

oversight of 6 Regional Staff.

ACCOMPLISHMENTS

. Owner Sold all Facilities for a Large Profitable Margin

. Special Focus Facility graduated from SFF in one year

. Census Improved from 62% to 78% companywide

. Company Average RUG rate improvement

. Maintained and Control Labor expenses

Executive Director

Countryside Senior Living, Sioux City, Iowa April 2004 to January

2012

. Accountable for the total operations of a CCRC, 2 campuses. 62 IL

apartments, 25 RCF licensed facility, 99 ICF- Iowa licensed facility,

36 beds Medicare/Medicaid certified with short term Rehab unit.

Largely a Private pay campus

ACCOMPLISHMENTS

. Census improved and maintained during my Tenure

. Financial improvement of reversing negative equity within first year

of employment and during my Tenure

. Capital building improvements achieved 2004 thru 2012

. Transitioned facility from Non- Profit ownership to a For-profit

ownership in 2009

Senior Regional Director of Operations-Texas

Regional Director of Operations

July 2002 to January 2004

Alterra Healthcare Corporation, Milwaukee, Wisconsin

. Senior RDO overseeing 5 buildings directly and overseeing 3 RDO's,

State Healthcare Specialist and State Sales Manager, Responsible for

Texas State Business Plan.

ACCOMPLISHMENTS

. Successful implementation of Operation Perfection Program

. Region EBITDAR improved 2.5% within 2 months of taking over Operations

. Region Net Gains in Occupancy

. Survey Result Improvement

Regional Administrator

June 2001 to July 2002

Harvest Morningside Nursing and Rehab Center, Sioux City, Iowa

. Oversee total operations of a 103 bed Medicare certified facility and

Regional support for 104 bed sister facility.

. Responsible for increasing revenue and a complete restructure of

facility team.

. Targeted implementation of performance improvement systems, budget

control and accountability of staff. Facilities were heading for

bankruptcy; under my direction facilities did not declare bankruptcy.

. Accounts Payable decreased by 12%

Regional Director of Operations and Marketing October

2000 to June 2001

Regional Director of Operations September 1998

- October 2000

Director September1997-September

1998

Eby Realty Group/Sterling House and Bickford House Assisted Living,

Dementia Assisted Living and Independent Living, Olathe, KS

. Provide Regional Management for Assisted Living, Independent Living

and Dementia Assisted Living.

. Responsible for overseeing the total operations implementation by

Residence Directors.

. Assisted in pre-opening/ opening phases of newly constructed

Residences.

ACCOMPLISHMENTS

. EBY Residence of the Year Award in 2000.

. Consistently achieved Regional EBITDAR margins of 40 to 45% yearly.

. Training program designed and initiated Company Wide

. Regions Occupancy consistently at 90 to 95%.

Administrator 1996-1997

Hallmark Care Center, Sioux City, Iowa

. Responsible for the management of a 50 Bed Intermediate Care Facility.

. Involved in personnel management, budget preparation, maintaining

state and federal compliance of regulations, initiating a strong

marketing plan to obtain occupancy goals and to change community

reputation of facility.

. Development of facility Total Quality Management program.

Administrator 1995-1996

Earlham Care Center, Earlham, Iowa

. Responsible for managing a 29 Bed Intermediate Care Facility.

. Involved in billing, collections, budgeting, and personnel

management, maintaining state and federal compliance of regulations,

developing policies and procedures, and maintaining a high level of

quality care.

Office Manager 1994-1995

Senior med Services, PA

. Oversee start up of brand new Geriatric Physician Clinic.

. Responsible for total operations, billing, scheduling, Accounts

Payable, Accounts Receivable.

EDUCATION

Bachelor of Science in Health Service Administration

University of South Dakota, 1994

PROFESSIONAL LICENSES

Iowa Nursing Home Administrator License, 1994 to present

Nebraska Nursing Home Administrator license, 1995 Inactive

Voluntary Assisted Living Administrator License by NAB and ALFA University

Kansas Adult Care Administrator License, 2003 Inactive

Assisted Living Kansas Operator's License, 2003 Inactive

Missouri Nursing Home Administrator License, 2014 to present

Disney Institute Graduate- Leadership Series and Customer Service Series

ORGANIZATIONS

Kiwanis Club, 1998

Rotary Club, 1998

Youth Group Leader, 1995

Director-At-Large, Iowa Health Care Association, 2000

Alzheimer's Association Memory Walk Committee, 1998 thru 2000

Alzheimer's Association Patient-Client Service Committee, 1998

American Health Care Executives, 1992 - 1994

Alzheimer's Association Education Committee Member, 2001 to 2003

Volunteer for Youth Hockey Association- Board Member, Team Representative

2004 to current

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