**** *.*. *** ******

Miami, Florida *****

305-***-**** Home

305-***-**** Cellular

acx8iq@r.postjobfree.com

Javier D. Pedraza

Objective

Offering over 24 years combined of extensive experience in networking infrastructures, messaging systems, mainframes, project management & development, and telecommunications support. Desire to obtain a related position utilizing my previous experience, expertise, and education.

Experience

Oct. 2015 - Present Aistelco Miami, Florida

Sr. Network Engineer / Architect

Responsible for design, implementation, support, capacity planning, and optimization of Aistelco’s DWDM, SDH, and Layer 2/Layer 3 IP network infrastructure.

Ensured secure, highly available, and low latency connectivity for Aistelco customer’s traffic.

Troubleshoot network problems, support application issue resolution, and coordinated implementations with Aistelco’s staff and vendor personnel.

Coordinated with Service Desk/NOC to provide status updates and answer questions to improve response times, maximize performance, and support global operations.

Ensured the security of the information systems, communication lines, and equipment. Monitored and performed follow-up on compliance violations, and developed security policies, practices, and guidelines.

Provide thought leadership to disaster recovery planning for infrastructure.

Coordinated with equipment vendors to ensure proper delivery of equipment and outsourced services.

Coordinated with telecommunications carriers to troubleshoot and resolve outages, and to turn up and turn down services.

Collaborated with executive management and department leaders to assess near and long-term network capacity needs.

Created tools to automate processes and procedures, and evaluate new hardware and software.

Created and maintained documentation for network architecture, network configuration, network mapping, policies, procedures, training plans for network management, and disaster recovery.

Sept. 2008 – Oct. 2015 Level (3) Communications Miami, Florida

Sr. Infrastructure/Network Architect

Responsible for evaluating, planning and designing optimal managed DWDM, SDH/PDH, and Layer 2/Layer 3 IP networks through analyzing current network designs, port/route consumption trends and new technologies.

Oversee the design, planning, installation and maintenance of facilities and operating equipment for the LATAM/Caribbean region.

Responsible for budget management of facility operating expenses and product capital expense projects, and overall network augment approval and trigger process as growth dictated.

Participated in definition of new products, network configurations, technologies, and best planning practices. Provided direction for the development of tools to monitor, manage, and report on the network. Defined the need for and documented extremely complex detailed technical methodology for installation of network equipment of moderate complexity, including written directions, graphical equipment layouts, network and equipment topology. Provided technical expertise and leadership on the most efficient use of existing and new technologies. Demonstrated detailed understanding of current network configuration and technology to ensure capacity and efficiency of the planned designs. Initiated work identifying current or potential problems in the network and defined appropriate solutions.

Provided Satellite Systems engineering and architecture for all radio frequency (RF) and/or wireless transmission designs. Designed engineered and planned installation of satellite and earth station systems, including link budget analysis, infrastructure analysis and planning, microwave path analysis, interference analysis, and frequency coordination. Ensured radio frequency applications complied with all local/national U.S. and international governments, Federal Aviation Administration (FAA) and Federal Communication Commission (FCC) regulations, as well as company directives.

Provided requirements, guidance, and Level 3’s vision to the vendor community in order to cultivate technology and feature capabilities to meet Level 3’s current and future architectural targets.

Senior Customer Care/Service Manager

Primary customer technical liaison and consultant to assigned customers for a broad range of complex needs. Acted as the customer’s advocate, and drive ongoing post-sales service quality and improvement. This included post-sale on-boarding, ongoing performance management and customer critical to quality (CTQ).

Conducted ongoing performance management reviews, trend analysis, and chronic identifications to include supporting service improvement plans. Maintained network inventory and documentation. Provided technical guidance regarding preparation, review, and presentation of service metrics and service improvement reports.

Provided highly technical support to sales and customers on network designs, pricing and complex systems.

Conducted risk analysis such as diversity and disaster recovery planning, network optimization analysis and redesign implementation, post-installation reviews, redesigns for diversity and latency issues.

Provided ongoing post-implementation technical support across service delivery, service management and billing operations. Demonstrated full technical knowledge of customer’s business and related communication needs by advising the internal company team and customer technical staff as appropriate on enhancements, modifications and/or options in voice and data communication integration.

Coordinated and edited customer facing reason for outage (RFO) documentation, tracks action items, and ensured continuous service improvement for client services. Analyzed customer’s trouble ticket history, identified trends, implemented service improvement plans to drive down mean time to restore (MTTR) and chronic or repeated troubles. Developed strategy, based on knowledge of customer’s current network, equipment and business, of how the company's services competitively met the customer’s needs.

Provided an enhanced escalation point into the appropriate management functional areas to ensure timely resolution and proactive communication of service issues. Recommended and handled network optimization for existing customer circuits and services. Tracked network change management events to understand impact to customer's existing services and communicated global change requests (Change Management) to key customers.

Senior Circuit Designer/Carrier Acquisition Manager

Responsible for designing circuit paths across the company network with expert-level knowledge and understanding of the network architecture and routing configurations. Within the design responsibilities, accountable for producing an accurate design layout record by applying an advanced understanding of the products and their specifications offered by the company and the scope of work requested on a customer order to meet the product criteria,

as well as having in-house parts/equipment available for consumption and delivery to the end user.

Identifying, qualifying and on-boarding new suppliers/carriers within the Caribbean region. Responsible for developing, negotiating, and obtaining approvals for Master Service Agreements and Framework Agreements.

Obtaining quotations and negotiating individual orders.

Managing costs during the life-cycle of acquisitions and dealing with thematic escalations.

Identifying and delivering cost-reduction projects and project managing the bidding process for network expansion.

Designed and provisioned customer, network, dark fiber, power, datacenter, and collocation circuits including both on-net and off-net basic routing network configurations. Determined alternate options and/or initiated capacity resolutions as required.

Ensured the success of the team by balancing and prioritizing the workload in accordance with customer requests and company/department initiatives/objectives. Responsibilities included writing/solving for process/procedural gaps and bringing closure to problematic orders for individual orders as well as for the team.

Lead cross-functional teams to develop the most highly complex and significant vendor agreements and relationships for the Caribbean region. Developed and executed negotiation strategies that include optimal targets for pricing, service, and quality for the most complex vendor relationships/partnerships. Continually identified and implemented new opportunities for cost savings, cost avoidance and proactively tracks progress towards these objectives that are critical to the company.

Independently prepared and presented advanced business cases, return on investment models, and change management programs to stakeholders and senior management.

Nov. 2006 – Sept. 2008 AIS-Technologies, LLC. Miami, Florida

Sr. Network Systems Engineer & Business Analyst

Designed, build and implemented databases, portals, and web-based reporting front end to manage enterprise readiness and patch status.

Implemented improvements to the current SOX process, controls and reporting structure to maintain security compliance and certifications.

Maintained documentation of patch distribution, installations, security policies/rules, and vulnerability assessment to determine the severity of new threats to NOC’s enterprise systems.

Troubleshoot network systems to effectively isolate problems and ensure quick resolution and minimize client service impact; this encompass monitoring, isolation, and resolution of all hardware and/or software affecting connectivity from client endpoint to NOC or proper functionality of software.

Assisted with the development, engineering, and execution of strategic security technologies for new products, services, and transaction processing.

Analyzed, controlled, and responded in a timely manner to all client technical & security support requirements when necessary to resolve security systems/network problems.

Provided project management support to ensure timely installation and implementation of new clients, hardware/software security products, and services while maintaining client impact services and service interruptions according to the Service Level Agreement (SLA).

Maintained proper documentation activities by updating and closing project tracking systems records, updating project plans, and maintaining client security certification records current.

Prepared client’s test environment by contributing technical guides and submitting request for secure network, hardware, software configurations/components, test scripts and test databases as required according to implementation of new network upgrades or software releases of all relevant secure endpoint systems.

Documented and develop policies and procedures, troubleshooting and knowledge base articles, and training presentations to manage difficult volatile security situations and provide viable alternatives.

Supported, promoted, and enforced within the NOC, quality processes, certifications, and controls to continuously improve and innovate the quality of security provided to all internal and external customers.

Education

1987 - 1991 University of Miami Miami, FL

B.S., Electrical & Telecommunication Engineering.

Experience

Proven experience with current firewall technologies including packet filtering and dynamic packet filtering, application level proxies, and commercial firewall technologies including Akamai, Cisco ASA, Palo Alto, Fortinet, and Checkpoint.

Experience with host security auditing tools such as WireShark, COPS, TIGER, Tripwire, ISS, SATAN, SNMPc, SNMPc ONLINE, TEOCO, etc.

Experience with security auditing procedures from both technical and business process perspective. Comprehensive knowledge of creating and writing detailed security policies and business processes for large enterprise networks.

Experience designing and implementing Microsoft Active Directory schemas for national and multinational organizations.

Knowledge of server virtualization VMware, UNIX, LINUX, MS Windows Server 2012, 2008, Windows 10, 8, Windows Terminal Services, host security, particularly in WEB and e-commerce environments. Microsoft SQL Server 2008/2012 programming & administration.

Project management skills, from solution architecture through to operations. Managing diverse staff and resources in multiple projects through all life-cycle phases, ensuring they are in accordance with established direction and standards.

Comprehensive knowledge of TCP/IP protocol suite and deployment including installation of routing and switching equipment, familiar with dynamic routing protocols and fast convergence.

In-depth knowledge of Cisco IOS (w/Cisco routing gears), Juniper JUNOS (w/Juniper routing gears) and Alcatel/Nokia SROS (w/Nokia routing gears).

Extensive knowledge of current access, metro and long haul data, transport network architectures and global sub-sea transport systems.

Strong Carrier Ethernet MEF technical knowledge and practical experience.

Comprehensive knowledge of OSI layer 3 networks and protocols, including broadcast, multicast, any cast concepts, routing, etc.

Expertise with various routing/tunneling protocols (BGP, OSPF, ISIS, EIGRP, VXLAN, GRE), signaling protocols (RSVP, LDP), QoS, IP VPN, VLAN, VLL/VPLS, DPI, etc.

Experience with commercial VPN technology and emerging VPN standards.

Designing, deploying, securing, and managing multi-national environments: LAN, WAN (MPLS, VPN, MAN), WLAN, VoIP, unified communications, video conferencing, capacity planning, security principles, and network management best practices (T1/T3, SS7, VoIP, Frame Relay, X.25, VSAT/RF, SDH, DWDM, Wavelength, Wireless & LTE, Ethernet Private Line (EPL), Ethernet Virtual Private Line (EVPL), MPLS/IP VPN, Dark Fiber & Managed Fiber, Content Delivery Networks (CDN), Managed Services, Managed Session Border Controller (SBC), Wan Optimization, DSL and/or ISDN remote access environments), IPSec and emerging technologies.

Proven experience with Cisco (CCNA/CCNP), Juniper, Huawei, Riverbed, F5 load balancers, VYVX, iDirect VSAT, Hughes VSAT, Ciena, Infinera, Ericson, Fujitsu, Meriton, Nokia Siemens, Nortel, Turin, Alcatel-Lucent, Adva, Akamai, Alianza, Brocade, Corrigent, unified communications and collaboration, VoIP, and IoT products.

Specific Alcatel knowledge to upgrade/configure ALU’s IP/MPLS products (Nokia 7x50 routers, 7705 SAS, 7210).

Experience in designing, deploying and securing customer solutions within Blue Jeans Networks and Microsoft Azure.

Proven track record of managing business expectations and converting business requirements into solutions.

Proven experience designing, implementing, automating, scaling, and optimizing networks supporting delivery of software as a service (SaaS).

Strong oral and written communication skills (technical and non-technical).

Knowledge of ITIL V3 and Visio for network diagramming and documentation.

Knowledge of OSI layers 1 - 7 including, Transport, Voice, Video, ATM, Frame-Relay, Metro-Ethernet, Internet, IP Core, and DSL networking with multiple vendor platforms.

Experience with TACACS, RADIUS, SNMP, SYSLOG, ACLs.

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