Customer Service High School

Terry A. Hyland

**** ***’s Post Run, Westlake, OH 44145 216-***-****

Email: **************@*****.***

Summary

Conscientious worker

Excellent communication skills

Excellent computer skills, including Microsoft Word, PowerPoint and Excel

Education Lorain Community College

September 2007 – December 2008

St. Edward High School, Lakewood, Ohio

Graduated May 2007

Professional Experience

11/14 – 12/16 Compsource Inc. Cleveland, OHIO

Internet Sales Rep

Processed orders placed online and over the phone

Updated items sold online with photos, PDF’s and video

Regularly interacted with customers via email and over the phone

Provided quotes for new and existing customers

5/12-9/14 Jenne Inc, Avon, Ohio

Customer Service Specialist

Processed multiple purchase orders

Regularly interacted with customers via email and over the phone

Helped create and update S.O.P. manual

Consistent interaction with CRM Team

Member of E-commerce Team and Trade Show Team

12/10-5/12 McDonalds, Westlake, Ohio

Crew Member

Prepared food product

Inventory receiving

Member of Food Cost Team

9/07-7/10 Caribou Coffee, Avon, Ohio

Barista

Operated point-of-sale system

Greeted and served customers with a focus on customer experience

Helped maintain store cleanliness

Inventory receiving

Awards/Achievements

St. Edward Unsung Eagle Award Recipient (2005)

Best Store Employee of Caribou Coffee for 2nd Quarter of 2008

Employee of the Month for April 2011 at McDonalds

Best Food Cost Idea – McDonalds

Q4 2013 Top Order Producer – Customer Service at Jenne Inc.

Top Customer Service Rep 2013 as voted by peers at Jenne Inc.

~References Furnished Upon Request~

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