Customer Service Representative

Sonia Jimenez

***** *** ******, ********* ***** 346-***-**** ************@*****.***

Objective

Energetic, Bilingual,results-oriented receptionist eager to bring strong administrative skills to a growing company in need of top-level support. Excellent organization, communication and relationship building skills. Articulate and friendly with a professional demeanor. Professional Experience

Receptionist-Action Personnel, Inc.-Texas City, TX September 2014 – March 2015

Operate telephone switchboard to answer, screen, or forward calls. Greet guests upon entering facility. Schedule appointments, maintain and update appointment.

Perform administrative support task, such as proofreading, transcribing handwritten information.

File and maintain records. Collect, sort, distribute, prepare mail, messages, or courier deliveries.

Process and prepare memos, travel voucher, or other documents. Maintain lobby or reception area.

Professional Skills

Bilingual-fluent in Spanish and

English

Multitasking

Excellent Comunication

Active Listening

Great Customer Service

Time management

Good at critical thinking

Leadership Skills

Personnel and Human Resources

Conflict resolution

Decision Making

Proficient in a wide range of tools and

applications commonly used by actuaries

Ability to handle stressful situations and work

under deadlines with confidence and patience

Patient Services-Coastal Health and Wellness- Texas City, TX September 2014 - March 2015

Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies. Interview patients or their representative to identify problems relating to care. Maintain knowledge of community services and resources available to patients. Refer patients to appropriate health care services and resources available to patients.

Investigate and direct patients inquire or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution. Explain policies, procedures, or services to patients using medical or administrative knowledge. Customer Service Representative- Dish Network- Alvin TX September 2012 – July 2014

Manage large amounts of inbound calls in a timely manner

.Follow the right scripts when handling different topics.

Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives.

Seize opportunities to upsell products when they arise.

Build sustainable relationships and engage customers by taking the extra mile. Assistant Manager, Lane Bryant Friendswood, TX

July 2011- July 2012

Handle monetary transaction

Shift Meeting about our daily goals

Designate work to employees

Supervise 1 or more people at a time

Make sure the store meets daily and weekly sales goal

Organize and maintain back stock

Make sure the store is ready for business hours the next day

Signing new customers for a Lane Bryant charge card

Customer service (e.g. answer phones, customer complaints, etc.)

Maintain the cleanliness of the store

Assistant Manager, Cato’s Women Fashion Clothing Store League City, TX January 2010- July 2011

Handled monetary transactions

Designate work to employees

Supervise 1 or more people at a time

Signing customers for Cato’s charge card

Make sure the store meets daily and weekly sales goal

Customer service (e.g. answer phones, customer complaints, etc.)

Maintain the cleanliness of the store

Make sure the store is ready for business hours the next day

Shift Meeting about our daily goals

Employment History

American Income Life July 2015 – Present

Life Insurance Agent

Action Personnel, Inc September 2014 – March 2015

Receptionist

Coastal Health and Wellness September 2014 – March 2015 Patient Services

Dish Network September 2012 – July 2014

Customer Service Representative

Lane Bryant July 2011- July 2012

Assistant Manager

Cato’s Women Fashion Clothing Store January 2010- July 2011 Assistant Manage

Education

Excel High School- January- 2002- May 2004

San Jacinto College- August- 2007- August 2011

Life Insurance License- General Lines: Life and Health- June 2016- License Number- ER101

REFERENCES

Available upon request

Contact this candidate