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Quality Assurance

Texas, United States
January 11, 2017

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**** **** **** **, *******, TX 75088

C: 214-***-****


Quality Assurance Professional with 15+ years of Management and Quality Engineering experience. Seeking an opportunity with an organization were my skills and core qualifications can make an impact. Throughout my years in the business I have lead, managed and implemented various groups and processes to ensure profit margins are met while maintaining total customer satisfaction.

Core Qualification

Corrective Actions

Data Management

Boundary KPI's

Internal and External Process Audits

Program Management

Quality Assurance Requirements

Process Improvement

Skills and Accomplishments

Skills / Total Years

Statistical Process Control - 12yrs

Failure Mode & Affect Analysis and Control Plans - 10yrs

Metrology - 15yrs

CMM Programming - 20yrs

ISO System - 15yrs

Gage Repeatability and Reproducibility Study - 10yrs

AQP/PPAP - 10yrs

Blueprint / GD&T Reading - 20yrs

Capability Analysis - 15yrs

Microsoft Office Tools - 20yrs

Led Quality Liaison Team with one of our major customers in Mexico in an effort to reduce the amount of nonconforming product being reported as well reducing labor cost which impacted a profit gain of $60K.

Implemented an Internal Calibration System along with introducing the Gage Pack 2000 V10 software to assist in tracking measurement tools company wide. Reducing calibration cost by 30%.

Part of ISO 9001:2008 Internal Audit Team which resulted in 2 Minor Infractions and 0 Major findings during our annual Surveillance Audit 2016.


Quality Assurance Manager August 2008 – Present

GTM Plastics Garland, TX

Building and Maintaining of relationships with key partners to ensure overall objectives are met.

Responsible for reviewing the adequacy, effectiveness and suitability of the Quality Management System with the Senior Management Team.

Lead the entire Quality Team to ensure total customer satisfaction is achieved.

Oversee the Corrective Action Team ensuring process improvements are implemented.

Serve as Team Leader for the internal audit team.

Manage the GTM Calibration System and Process ensuring cost savings when outsourcing.

Oversee all Customer Returns and ensure reasons for returns are reviewed and corrected.

Assure that all PPAP related activities are carried out.

Generating/Updating Quality Plans, Specifications and all other related documentation.

Serve as Customer Contact on all Quality related matters.

Ensure all employees assigned to customer related products and documentation are trained and understand the specified requirements and expectations.

Generate Cost of Quality Reports to be reviewed with Senior Management Team. Along with action plans when negative trends are evident.

Quality Engineer / Specialist November 2003 – July 2008

GTM Plastics Garland, TX

Serve as backup ISO/QS Quality Management Representative.

Ensure process improvement efforts for the Quality System are established, implemented and maintained.

Serve as Team Member for the Internal Audit Team.

Develop and Train Audit Team Members.

Reports Audit Results to Senior Management.

Serves as Team Member to the Corrective Action/Customer Complaint Process.

Define, coordinate and maintain the training activities for continuous improvement to the Quality Management System.

Serve as Quality Representative on the Product Development Team.

Assure that all AQP/PPAP related activities are carried out.

Report weekly and monthly Product Quality trends.

Quality Technician / Coordinate Measuring Machine Programmer November 2000 – October 2003

GTM Plastics Garland, TX

Generate inspection programs on the CMM to be used during In-process Inspection.

Generate inspection programs for Process Capability Analysis

Perform dimensional and visual inspection of purchased product.

Responsible for maintaining the calibration system.

Part of the ISO Internal Audit Team.

Responsible for initiating Non-conformance Reports when product does not meet specifications.


Grand Rapids Michigan Community College – Internal and External Auditing Certification

Project Management Workshop

Team Building and Concepts Certification

Leadership Training

CMC Services – Blueprint Reading and Geometric Tolerance

CMC Service – PC DMIS Programming Language

Advanced Product Quality Planning Certification

Understanding Customer Needs (Customer Service Workshop)

ISO 9001:2008 Standardized Management System Certification

Six Sigma Lean Manufacturing Concepts Workshop

Measuring Systems Analysis


Can be provided upon request.

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