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Customer Service Representative

Location:
Detroit, Michigan, United States
Posted:
January 12, 2017

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Tishawn Moffett

***** ********** ******* ** ***** 313-***-**** acx87e@r.postjobfree.com

Customer Service Representative

...Bring six years of office/customer support experience working within high volume call center environments.

...Maintain demonstrated research, analysis, and database management proficiencies.

…Excellent communicator, with strong time-management and customer service needs assessment skills.

…Exercise independent judgment, decision making, and problem solving abilities.

Education

ASSOCIATE DEGREE IN GENERAL STUDIES 06-2014 OAKLAND COMMUNITY COLLEGE

BACHOLORS IN ELEMENTARY EDUCATION 06-2018 WAYNE STATE UNIVERSITY

Major: Science

Skills & Abilities

Capable of building profitable connections.

Expertise in breaking down and determining complex issues.

Communicate with customers and sellers to check data.

Document precise notes for all record corporations.

Experienced diffusing customer issues with respect and care.

Handled customer issues, request and grievances

Answered charging inquiries and address installment issues.

Multi entrusted in a high volume, high anxiety environment

Experience

CUSTOMER SERVICE REPRESENTATIVE CONVERGY’S (GM-ONSTAR) 09-2007 – 01-2010

Worked with established customers to increase sales.

Followed up on purchases, inquired about satisfaction, and suggested additional items or services.

Developed sales strategies that resulted in sales increase.

Make requested policy and account changes.

Counsel customers on options for service and coverage.

Upgrade services and offer additional service packages or options.

SERVER STEAK N ALE 05-2004 – 09-2007

Took necessary steps to meet customer’s needs and effectively resolved food or service issues.

Up- sold additional menu items to increase restaurant profits.

Assisted management with monthly inventory control and weekly stock ordering.

Answered telephone and in-person inquires.

Worked well with teammates and openly invited coaching from the management team.



Contact this candidate