Human Resources Manager

Rhonda Lowe

Cleveland Ohio ***** 440-***-****

*******@*********.***

Human Resources Professional

Dedicated and proactive Human Resources professional with extensive experience in management, client service and organizational development. Thorough knowledge of the Human Resources function with leadership skills to implement measures. Proven ability to direct positive change across all disciplines and levels of the organization. Creative thinker and problem solver able to balance the objectives of the employer with the development of employee satisfaction, productivity and retention.

Highlights of Expertise

Strategic Planning

Organizational Change

Policy Development and Interpretation

Recruiting and Retention Initiatives

Contract Development / Negotiations

Employee Relations

Training and Development Programs

Labor and Absence Management

Community Building/Engagement

Team Building and Leadership

Career Experience

AT&T Inc., Cleveland, Ohio

HUMAN RESOURCES BUSINESS PARTNER II 2014-2015

Collaborate and guide leaders in teams with cross-functional capacities with effective and successful solutions with workforce. Hold concurrent responsibility of providing advice and direction to clients and as proactive member of leadership team to generate business growth. Highly proficient using HRIS, Word, Excel, Power Point…etc. Develop close relationships with leaders, peers, and clients leading to cultural and organizational change as Trusted Adviser with leaders and their teams.

Developed strong relationships with other members of the client leadership team and worked to develop proactive and effective proposals to guide in the management of 2000 employees.

Communicated aspects of policies and procedures of the Human Resources function to client leadership team. Conveyed information in terms other members could understand and utilize. The communication goal associated with these endeavors was reached 100 percent on a continual basis.

Cooperated with leaders on initiatives in Talent Acquisition and Retention such as succession planning and identifying high potential employees. Lead efforts with leadership in compensation planning and implementations that proved cost-effective. Conducted staffing and position review plans to improve recruitment and retention strategy.

Analyzed data from employee surveys, census and compensation to develop policies with organizational leaders. Conducted extensive outreach to ensure all members of leadership were 100 percent engaged and informed of every aspect of these efforts.

LEAD EMPLOYEE RELATIONS MANAGER-HUMAN RESOURCES 2010-2014

Directed a team of Employee Relations Managers (ERM) within the Human Resources Service Delivery function. Provided consultative guidance on specific Human Resources issues to ERM’s and over 2000 business unit leaders and employees. Directed ERM’s to perform in accordance with Human Resources policies and procedures. Very proficient using HRIS, Word, Excel, Power Point…etc. Managed philanthropic efforts and initiatives in line with corporate endeavors of community engagement.

Reduced absences by 33 percent in 2013 by joining with client leadership on proactive measures involving negative attendance.

Collaborated with client leadership in managing job performance plans that produced success rate of over 75 percent.

Developed training courses and provided Staff Development to ERM’s on those courses resulting in exceeding the HR metrics goal of 92 percent.

HUMAN RESOURCES MANAGER/EMPLOYEE RELATIONS MANAGER 2004-2010

Provided extensive support and guidance though the Human Resource Service Delivery model to over 400 domestic and international employees. Worked with and supported department managers in directing their areas of responsibility. Advocated in the interest of employees and assisted department leaders in personnel matters such as benefits, payroll, investigations…etc. that communicated respect and professionalism to employees. Guided business in areas of union/labor grievances & settlements. Proficient using HRIS, Word, Excel, Power Point…etc.

Partnered with management. Legal staff and labor representation in matters of Equal Employment Opportunity (EEO). Utilized expertise as corporate witness in successful conclusion of EEO case resulting in corporate savings of 2 million dollars.

Participated in all tactical employee relations issues with hundreds of cases involving policy and procedure including cases of employee assistance referrals, policy concerns, and union relations. Cases and reviews were processed with a 99 percent accuracy rate.

Education

Master of Science in Management

Indiana Wesleyan University, Cleveland, Ohio

Bachelor of Arts in Human Resources

Notre Dame of Ohio University, South Euclid, Ohio

Honors & Awards

The United States of America President’s Volunteer Service Award-2011-2013

Ohio Senatorial Citation for Civic Concern and Commitment-2016

AT&T Ohio President Champion-2015

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