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Customer Service Manager

Plaistow, New Hampshire, 03865, United States
January 12, 2017

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Sherry Gage

Plaistow, NH *****


Career Focus

To secure a position utilizing and maximizing my skills; as well as work in a progressive organization that offers opportunities and challenges. Profile

25 years Customer Service experience, great leadership skills, positive team player attitude with organizational and follow through skills needed to succeed. I have attended several training seminars and classes specific to Customer Service, Key Performance Indicators, business operation, Human Resource and networking, which increased my knowledge and strengthened my overall performance skills. Employment History

Jeff Daigle Plumbing Heating Cooling Hooksett NH 12/2015 - Current Office Manager

Responsible for overseeing office while performing excellent customer service. Working closely with the owner maintaining his schedule. Answered phones, dispatched and communicated with technicians throughout day. Scheduled appointments if not by phone, using Outlook calendar and email, ordered job materials from different vendors as well as all office supplies. Using Quick books entered daily vendor slips, reconciled monthly vendor slips, entered invoices, payments, created deposits and made collection calls. Received all incoming materials, pulled material and staged per job and put stock away. Cut scrap copper and assisted in maintaining warehouse. Created safety plan along with creating and updating safety data sheets and purchasing all safety products. Researched for new software and processors needed for new and growing business. Worked independently, efficiently and responsibly. Daigle Plumbing & Heating Derry NH 10/2009 - 12/2015 Admin. Assistant / Dispatcher

Answered multi-line phone system, Provided excellent customer service, scheduled service calls, Dispatched technicians to and from jobs, entered invoices and payments in a service software, processed credit card payments through Charge Anywhere as well as collections and misc. clerical duties. Responsible for entering inventory, assisted with inventory control and purchasing parts. Monitored and ordered office supplies for all departments. Part of the safety committee, being responsible for the continuous updating of safety data sheets, meetings, state safety form and ordering safety PPE‘s and supplies. A team player working directly with the Service Manager, technicians and bosses.

Certified Erosion Control – NH Goffstown NH 2/2007 - 10/2009 Admin. Assistant/Safety Coordinator

Within this 5-division company, my responsibilities were to oversee and maintain efficiency within each division. Some of my duties included all basic functions of customer service and clerical tasks, Accounts receivable invoicing, reconciling, tracking and reporting. Performing collections through the small claims process. I created procedures for a more efficient flow for several departments and marketing campaigns to increase customer contact. I coordinated schedules for several crews and Sales team. As well as set up, worked and maintained Home Shows, Seminars and Onsite promotional days. Responsibilities also included researching and creating sales routes for marketing campaigns, and performing sales functions visiting potential vendors throughout NH and MA. Also as the Safety Coordinator, I was responsible for researching and maintaining all MSDS for all incoming product and equipment, ordering PPE, keeping all First aid kits and fire extinguishers up to date and in proper locations, keeping all personnel trained in specific safety hazards within there work functions and performing onsite safety inspections.

Sherry Gage 603-***-**** Page 2

Wilkins Mechanical Services, Inc. Bedford NH 1/2001 – 1/2007 Office Manager

Supervised office activities to achieve maximum scheduling control, productivity and increased customer base through flow schedules, operation chart, procedure consistency, and strategic marketing. Managed and created several schedules for many departments assisted in creating procedures and policies for daily operation. Responsible for the maintenance and purchase of office equipment and supplies, as well as hire and train all new office personnel. I also assisted Customers with integrity, honesty and professionalism and follow through to completion. Performed accounting functions such as accounts receivables, purchase orders, time cards, daily deposits and credit card batch reconciliations. I was also responsible to contribute in weekly meetings with the team of top management to discuss goals, week ahead, week past and any additional topics of interest. Proficient in Microsoft word, Microsoft excel, Outlook and Microsoft PowerPoint. Purchased job parts and received, staged, stocked incoming material. Dartmouth Hitchcock Clinic Manchester NH 6/1997 – 1/2001 Receptionist

Joined a call center team scheduling and assisting patients for several different departments. Transferred to within the pediatrics department where additional duties included greeting, check in and assistance with patients. I was responsible to work closely with nurses and doctors within a team environment.

Out of high school worked two jobs as a waitress and machine operator for 4 years then moved up north and worked as a data entry clerk for a book vendor until I moved to Florida for several years and managed a floral store until my return to New Hampshire in 1997. Education / Seminars

1986 Graduate of Manchester Central High School Manchester NH OSHA 10 hr (Construction) Certified

First Aid & CPR Certified

Notary Public State of NH

Professional 1-3 day Seminars attended and participated within; Customer Service I & II, Business & Human Resource, Universal HVAC Self Study, Customer Service Manual, Understanding Financial Statements, Legally Collecting Accounts Receivables, Collecting Accounts Receivables, Excell fundamentals, Business & Fundamentals, Team Building and Customer Service, Erosion & Sediment Control.

Proficient in Quick books, Outlook, Cobra, Successware, Constant contact, Word, Excell, PowerPoint and Publisher.

Professional and Personal references upon request.

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