Shreta Taylor

Customer Service

Richmond, VA

acx858@r.postjobfree.com - 804-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Operation Specialist

EFW - Richmond, VA - July 2016 to October 2016

Strong customer service skills; ability to diffuse client frustrations. Ability to communicate to customers, co-workers and management in a professional/courteous manner. Exceptional attention to detail oriented tasks.

Ability to use logic and problem-solving skills to resolve issues, navigate between dual monitors, familiarity with time zones, etc.

Clear and concise verbal and written communications skills. Ability to follow written and verbal instructions. Ability to work independently under tight deadlines in a rapidly changing environment. Proficiency of business computer applications is required: Internet, Web Based Applications, MS Office or other business software

Caregiver for mother

Richmond, VA - 2012 to 2013

Enrollment Specialist

Maximus - February 2004 to April 2012

2004-2012 Maximus Richmond, VaEnrollment Service Representative• Responds to and manage help-line calls, provides responses to questions and refer callers in the event of a problem or concern.• Performs data entry as required to document the phone call as well as to enter enrollment information.• Maintains updated knowledge of the Virginia Managed Care program.

VaAdministrative Assistant

Main Street Novelty Richmond - 2001 to 2003

Maintained and set up new accounts using Peachtree software.• Processed and tracked purchase orders and invoices.• Composed monthly and annual reports, inputted, updated, and retrieved data also filed and faxed documents. VaBilling Specialist

Specialty Insurance Richmond - 2000 to 2001

Handled all incoming billing inquires, posted billing, and maintained a log.• Processed and distributed new business for auto insurance.• Cancelled and reinstated insurance policies under certain guidelines and maintained DMV verification reports daily.

VaResidential Maintenance Coordinator

Pollard and Bagby Realty Richmond - November 2000 to December 2000 Logged all maintenance request and communicated with contractors and tenants in a timely manner.• Processed and logged purchase orders and dispatched contractors.• Maintained keys for various properties as well as typed correspondence letters

Executive Administrative Assistant

Healthcare Management Cooperation - Richmond, VA - August 2000 to October 2000 Greeted visitors and maintained a log, and updated client database.• Maintained office calendar keeping track of schedules and appointments.• Sorted and distributed mail and faxed cuments. Contract Coordinator

McKesson Medical Group - Richmond, VA - March 1996 to July 2000 Responsibilities

Reviewed monthly contract activity reports and download pricing. Communicated with Account Managers in the field regarding contract issues on updated or expired contracts. Entered information into the system regarding hold items,

EDUCATION

Certificate in Medical Group

Kee Business College Richmond - Richmond, VA

1984 to 1996

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