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Manager Technical Support

Location:
Châteauguay, Quebec, Canada
Posted:
January 12, 2017

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HOANG NGUYEN

Senior Technical Solutions Consulting & Infrastructure

Senior UNIX Systems Administrator

** ** ******** – Mercier Québec Canada - J6R 2P6 / (514) ***-****

acx82z@r.postjobfree.com / LinkedIn: http://ca.linkedin.com/in/hoangpnguyen

Career Profile

More than twenty (20) years ‘experience in Information Technology as Senior Technical Solution Consultant including hands-on UNIX (Linux, HPUX, Solaris, AIX), VMware System Administration and eight (8) years as Technical Problem Manager. Highly proficient IT professional with proven analytical abilities and organizational skills, as well as ten (10) years of international industry project experience involving leadership and consulting on object-oriented distributed information systems, enterprise application integration, hardware and software development processes, deployment, customer interaction, and end-user organization.

Strong skills in planning, implementing, upgrading, analyzing and problem-solving in Infrastructure and System Administration and execution of many projects in IT/Application operation / Management, IT Infrastructures (analysis, optimization, consolidation), Application Performance Evaluations. Extensive knowledge of application & integration. Self-motivated, dynamic leader, excellent team building, communications and interpersonal skills. Consistently providing customers’ high quality deliverables in high-pressure situations and satisfied results; and also delivered the consultation.

Professional Experience

Area of Expertise: Technical Consultant, Data analysis, Performance tuning, Implementation, Migration, Process Analysis, System Installation/Integration/Migration/Conversion, System Testing, High Availability, Backup/Recovery solution.

Soft Skills: Positive, Initiative, Dynamic. Leading and collaboration with other teams & other organization and/or third-party vendors. Positive, Excellent Communication, Problem Solving.

Skills

Tools: HPUX, Linux (Sles, Rhel), VMware, Solaris, SCO-Unix, AIX, DG-UX, P4 Kernel Instrumentation, MS-Office (Word, Excel, PowerPoint, and Project), Visio, HPSM/AM, DataProtector, Netbackup, BigIP, RSA, check_MK, Tivoli, Arcsight, Tripwire, Bastion, Scripting, CF-Engine,

Databases: Oracle, Informix, Sybase, PIX.

ERP: PeopleSoft, SAP.

Hardware: UNIX platform (PA & IA, Blade), ESX, VC module, Brocade, HP storage (EVA, 3PAR, XP), EMC (Symmetry, Clariion, VMAX), Hitachi, Netapp, Dell Compellent, Primac, SunParc

Education & Certifications

2006 HPUX Certified System Administrator

1999 Master in Computer Science Concordia University, Montreal,

Quebec, Canada

1992 Bachelor of Engineering Concordia University, Montreal,

Electronics & Communications Quebec, Canada

Member of Ordre Des Ingenieurs of Quebec (O.I.Q)

Languages

English & French: fluently spoken & written.

Working Experience

FACILITE INFORMATIQUE

Consultant at HYDRO-QUEBEC

Senior Technical Solutions Consulting & Infrastructure Feb 2015-Dec 2016

Senior Systems Administrator

Evaluated new OS version (Sles12, Rhel7.3, VMware 5.5), then certified and migrated/implemented a lot of UNIX servers (either physique or virtual) running with Oracle and SAP.

Involved in the migration of Storage (from XP to EMC) and consolidated data and migrated all UNIX servers from old OS Sles10/Rhel6 to sles12/Rhel 7.3 and also from VMware 4 to 5.5 with minimum impacts.

Designed and implemented the High Availability (i.e. MC ServiceGuard for HPUX and Sles12 servers and Clustering/Pacemaker for Rhel 7.3 servers).

Implemented the ASM for Oracle servers (both physique and virtual servers).

Evaluated software, performed project plans in the selection of system architecture (OS, Storage, Network, Zoning, etc.).

Data collection, reduction, statistical analysis; interpreting results to Managing and execution of many projects in the areas: IT/Application modernization and migration IT operation/ management, IT Infrastructures (analysis, optimization, consolidation).

Application Performance Evaluations, Optimizations and Automation (resource usage, architectural, etc.).

General consulting services (IT infrastructure, development technology environment, etc.).

Designed and implemented the development and production environments for various applications, i.e. OpenShift, Journalisation, FTP, and Webservers.

Provided system integration and performance of Finance, Payroll, Portal, CRM, OpenShift, and Nessus. Consolidated data, designed backup/recovery centralization strategy, etc. and also involved in the Security/Protection aspects.

Handled multiple conferences with the third-parties, collaborated with other organization within the company in order to establish the action plan, speed up the critical/complex resolution with minimum impacts. Figured out the root cause analysis and applied the permanent solution.

Expert knowledge of UNIX and its use in high-performance server systems (SMP, cluster, High Availability, Disaster Recovery), extensive multi-platform, multi-technology, and integration skills.

Established the standardization of OS, Applications and also Security aspects.

Environment: ESX, HP servers (PA, IA, Blade, Superdome), HPUX OS (11.00, 11.11, 11.23, 11.31), Linux (Sles, Rhel), VMware (Vcenter, Vmotion), HPUX software/products (LVM, VxVM, VxFS, HPVM, Vpars, SCSI, Fibre channel, SDUX, SFM/STM, DRD, Ignite-UX, SWA, EMS, SRP container, MC ServiceGuard, Glance, Netbackup, Data Protector), Oracle, Informix, Sybase, SAP, PeopleSoft, CA, Business Copy BCV, Symmetrix Remote Data Facility SRDF, Storage (EVA, 3PAR, XP, Hitachi, EMC Symmetry/Clariion/VMAX, Netapp, Dell Compellent), 4Si, Brocade, HP Switch, Cisco, Fibre channel Analyzer, VC module, MS-Office, Clarify, C, Shell script, HPSM/AM, RSA, Tripwire, Arcsight, CyberArk, Bastion, Kerberos, System Security (SSD), Clustering/Pacemaker, Check_MK, Tivoli, CF-Engine.

HEWLETT PACKARD CANADA Technical Problem Manager

HPUX Technical Consultant Oct 2000-Dec 2014

Working as Senior HPUX System Administration Technical consultant in the Business Critical System at the Response center of HP.

Support the worldwide HPUX customers. Analyze data, logs, process for bug fix & enhancements.

Provide client support/ remote assistance and resolve quickly the incidents in production.

Collaborate with other HP teams/organization (Network, Storage, Expert Center, R&D) and handle conferences with third-party vendors (EMC, Netapp, Oracle, so on).

Analyze the crash dump, performance.

Responsible for hiring L1&L2 engineers and provide the training, coaching and mentoring.

Environment: HP servers (PA, IA, Blade, Superdome), HPUX OS (11.00, 11.11, 11.23, 11.31), HPUX software/products (LVM, VxVM, VxFS, HPVM, Vpars, Kernel I/O stack/subsystem, Kernel Instrumentation (KI trace, P4, Q4), SCSI, Fibre channel, SDUX, SFM/STM, DRD, Ignite-UX, SWA, SDUX, EMS, SRP container, MC ServiceGuard, Glance, Netbackup, Data Protector), Oracle, Informix, Sybase, SAP, PeopleSoft, CA, Business Copy BCV, Storage (EVA, 3PAR, XP, Hitachi, EMC Symmetry/Clariion/VMAX, Netapp, Dell Compellent), 4Si, Brocade, HP Switch, Cisco, Fibre channel Analyzer, VC module, MS-Office, Clarify, C, Shell script.

HP Technical Consultant

ERP Performance tuning Oct 2009-Feb 2010

Working as Technical consultant in the Samsung ERP support team & Business Intelligence Report.

Analyzed data and process for bug fix and enhancements that are required by Samsung EDS business units (e.g. Batch jobs, Report scheduler, Business copy, Backup).

Provided client support/assistance (24x7) and resolved quickly the incidents in production.

Provided system report daily to Business unit and also support/assistance to the Samsung IT team in South of Korea.

Participated in the system migration for Oracle/SAP.

Analyzed crash dump & Performance tuning.

Delivered training and transferred knowledge to local Korean IT team.

Environment: Superdome, Hitachi, HPUX OS 11.31, P4, VxVM, Performance Tuning, Glance, MeasureWare, Oracle, SAP, MS-Office (Words, Excel, PowerPoint, Outlook, Project), Visio.

Digidyne Inc. System Engineer

ERP Performance tuning/Infrastructure May 2000- Oct 2000

Working as Technical consultant with the Peerless Clothing Inc. ERP support team and System Infrastructure of Delmar Inc.

Analyzed data and process management. Consolidated data and storage migration that were required by Peerless clothing business unit (e.g. Batch jobs, Report scheduler, Business copy Performance, Backup/Recovery solution).

Participated in the system migration for Oracle/SAP, Performance tuning.

Studied & analysed the needs of Delmar business. Revised the system architecture & infrastructure and delivered the consultation. Implemented the migration of HPUX version, re-organized Oracle data layout, re-designed the centralized Backup/Recovery solution, and migrated the data storage.

Environment: Superdome, HP9000 L-Class, Hitachi, AutoRaid, HPUX OS 11.11, LVM, VxFS Filesystem, Performance Tuning, Glance, MeasureWare, Oracle, SAP, MS-Office (Words, Excel, PowerPoint, Outlook, Project), Visio.

Transcontinental Printing Inc. System Manager

ERP Performance tuning/Infrastructure May 1997- May 2000

System Administration

Working as UNIX System Manager in the Transcontinental IT support team (ERP PeopleSoft Finance/Payroll, Globetek Manufacturing, and Helios Pre-Press).

Designed, installed, implemented, analyzed data and process management, and supported the ERP People Finance/Payroll system.

Implemented & maintained the Globetek project for Manufacturing & Printing. Supervised the IT Technical Support team with 10 members & built the Technical support Help Desk.

Responsible for the Y2K project, installation, migration, maintenance, and support the HP-UX & Solaris on different platforms and their applications (PeopleSoft, Globetek, Informix, Oracle, Pre-Press environments) of all divisions of Transcontinental Printing in the North America.

Environment: HP9000 E, D, L, N, V Class, AutoRaid, FC1010, HPUX OS 11.11, LVM, VxFS Filesystem, Performance Tuning, Glance, MeasureWare, Oracle, PeopleSoft, MS-Office (Words, Excel, PowerPoint, Outlook, Project), Visio, Solaris, SCO-Unix, Informix, 4GL, ESQL.

Teaching

Engaged for hiring new L2 Response Center engineers. Project leader for Costa Rica, India, and Rio Rancho L1 & L2 training and handles multi-projects: Global Competency Center (GCC), System Management Engineer (SME), and Compaq/EDS Pre-merger. Delivered on-site the training and also became the coach/mentor.

Responsible for tutorials of Electromagnetic Waves & Applications courses at Concordia University.

Extracurricular Activities & References

Enjoy travelling, reading, and participating technical seminars or conference.

Available upon request



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