Microsoft Office Help Desk
Resume:
Martino Radovic
Carneys Point, NJ *8069
********@*****.***
PROFILE
Proven ability to diagnose, troubleshoot, and resolve technical problems
Fast learner with strong knowledge and experience in software, hardware, networking, and OS
Superior analytical and problem-solving abilities
PROFESSIONAL EXPERIENCE
RAD PC Tech Support, Carneys Point, NJ
Part-time Owner / Computer Consultant, 04/2009 – Present
Troubleshooting client’s desktops, laptops, routers and printers; Repairing and installing upgrades
Performing updates, virus and spyware removal; Setting up computers and home networks
Imaging, configuring, user data backup, restore and installing user applications on new PC’s.
Training, setup and configuration for clients on Apple iPhones, iPads and Android devices.
Contemporary Staffing Solutions / Burberry, Vineland, NJ
Monitoring Assistant / EDI SAP Support Analyst, 02/2011 – 05/2013
EDI SAP Support Analyst, 05/2013 – 06/2016
Assisted IT team with application software and computer hardware support to end users
Assisted with troubleshooting computer hardware failures and software issues, repaired & upgraded computer systems, imaging & deployment of Client OS, remote support and virus prevention
Monitoring daily operational Electronic Data Interchange automated processes, troubleshooting and verification of all EDI documents sent and received using various transmission protocols
Strong understanding of the Vendor Standards and Guidelines (810, 824, 832, 850, 856, 860 & 997 documents) as it relates to Vendor expectations and requirements; EDI map testing with vendors
Identifying root cause and resolution of any incidents reported by the monitoring systems, vendors and end users; Analyze data inaccuracies and identify errors for resolution
Investigating chargebacks and testing EDI mapping changes or creations
Resolving any existing help desk tickets utilizing BMC Remedyforce
Experience and report creation in OpenText GXS B2B and SAP Satellite B2B
Modis IT Staffing, Orlando, FL
Networking / Hardware Technician, 04/2009 – 08/2009
Assisted Hewlett Packard and Home Depot with nationwide Cisco server upgrade
Aided with installation and configuration of new LAN switch, RAID drive and Store Hosts
Fluor Enterprises, Inc., Mount Laurel, NJ
Quality Inspector, Plant Operator & Material Manager at DuPont, 10/2005 – 01/2009
Trained DuPont and Fluor employees in SAP Logistics MM software module
Saving DuPont hundreds of thousands of dollars by expediting emergency orders and repairs
Managed the acquisition and inventory of maintenance and operating supplies
Titanium Dioxide Chemical Process; unloaded raw materials into machinery
TECHNICAL SKILLS
Proficient in SAP AFS & SAP Firefighter Computer and Network Troubleshooting / repair
Hornbill Supportworks, BMC Remedyforce OpenText GXS B2B and SAP Satellite B2B
Microsoft Office 2013 /2016 Windows Vista, 7 & 10
EDUCATION
Bachelor of Science in Technical Management GPA 3.35 03/2009
DeVry University, Addison, IL
Associate in Applied Science in Computer Information Systems GPA 3.36 10/2001
DeVry University, North Brunswick, NJ
ACCREDITATIONS
CompTIA A+ Certified IT Technician
CompTIA Network + Certified Technician
Contact this candidate