Martino Radovic

*** ********

Carneys Point, NJ *8069

302-***-****

acx828@r.postjobfree.com

PROFILE

Proven ability to diagnose, troubleshoot, and resolve technical problems

Fast learner with strong knowledge and experience in software, hardware, networking, and OS

Superior analytical and problem-solving abilities

PROFESSIONAL EXPERIENCE

RAD PC Tech Support, Carneys Point, NJ

Part-time Owner / Computer Consultant, 04/2009 – Present

Troubleshooting client’s desktops, laptops, routers and printers; Repairing and installing upgrades

Performing updates, virus and spyware removal; Setting up computers and home networks

Imaging, configuring, user data backup, restore and installing user applications on new PC’s.

Training, setup and configuration for clients on Apple iPhones, iPads and Android devices.

Contemporary Staffing Solutions / Burberry, Vineland, NJ

Monitoring Assistant / EDI SAP Support Analyst, 02/2011 – 05/2013

EDI SAP Support Analyst, 05/2013 – 06/2016

Assisted IT team with application software and computer hardware support to end users

Assisted with troubleshooting computer hardware failures and software issues, repaired & upgraded computer systems, imaging & deployment of Client OS, remote support and virus prevention

Monitoring daily operational Electronic Data Interchange automated processes, troubleshooting and verification of all EDI documents sent and received using various transmission protocols

Strong understanding of the Vendor Standards and Guidelines (810, 824, 832, 850, 856, 860 & 997 documents) as it relates to Vendor expectations and requirements; EDI map testing with vendors

Identifying root cause and resolution of any incidents reported by the monitoring systems, vendors and end users; Analyze data inaccuracies and identify errors for resolution

Investigating chargebacks and testing EDI mapping changes or creations

Resolving any existing help desk tickets utilizing BMC Remedyforce

Experience and report creation in OpenText GXS B2B and SAP Satellite B2B

Modis IT Staffing, Orlando, FL

Networking / Hardware Technician, 04/2009 – 08/2009

Assisted Hewlett Packard and Home Depot with nationwide Cisco server upgrade

Aided with installation and configuration of new LAN switch, RAID drive and Store Hosts

Fluor Enterprises, Inc., Mount Laurel, NJ

Quality Inspector, Plant Operator & Material Manager at DuPont, 10/2005 – 01/2009

Trained DuPont and Fluor employees in SAP Logistics MM software module

Saving DuPont hundreds of thousands of dollars by expediting emergency orders and repairs

Managed the acquisition and inventory of maintenance and operating supplies

Titanium Dioxide Chemical Process; unloaded raw materials into machinery

TECHNICAL SKILLS

Proficient in SAP AFS & SAP Firefighter Computer and Network Troubleshooting / repair

Hornbill Supportworks, BMC Remedyforce OpenText GXS B2B and SAP Satellite B2B

Microsoft Office 2013 /2016 Windows Vista, 7 & 10

EDUCATION

Bachelor of Science in Technical Management GPA 3.35 03/2009

DeVry University, Addison, IL

Associate in Applied Science in Computer Information Systems GPA 3.36 10/2001

DeVry University, North Brunswick, NJ

ACCREDITATIONS

CompTIA A+ Certified IT Technician

CompTIA Network + Certified Technician

Contact this candidate