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Management Technical Writer / SharePoint Administrator

West Orange, New Jersey, 07052, United States
October 29, 2017

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Yana Neishlos, CTCP (Certified)

West Orange, NJ *7052 - Tel.: (201)***-****



Certified Technical Writer – Content Development Manager / Sr. Editor

Creative, Concise and Business-Savvy Certified Technical Communicator, Windows 10 Technical Writer, over 10 years of progressive experience across the broad range of IT functions and industry segments. Excellent verbal / written communication skills, thorough knowledge of the English language, grammar, spelling, punctuation, and usage. Effective storyteller / document designer; works well with people; combines vision, creativity and a strong business acumen with well-developed project coordination and leadership in support of SDLC, product launches and customer training, positioning clients for success. Consultant hat-on. Areas of expertise:

Knowledge Management / Client Service, QA / Compliance

Technical Writing / Content Mapping

Confluence/ServiceNow – Wiki Pages / Content Management

Web Content Development

Risk & Compliance / Process Mapping

Unstructured Data Management

Agile Development Environment

MS SharePoint / Web Content

Policies and Procedures / Information Security

Business Communication

QA Test Plans

Time Management

Training, Onboarding

SOX / Cyber Security

Gap Analysis

Documents Delivery

Business Analysis – BRD’s, Specs

JAD Sessions’ facilitation / SDLC, R&D

RFP, RFI, Job-Aids

SOPs / R&D documentation

Writing Style Guide / Proofreading

Process Guides


Payroll & Accounting / Global Audit

Finance: mutual funds, pension

Capacity Stress Testing, SQA

IT Data Security, DevOps / Field operations

EPCM / Engineering / Procurement

Banking – Risk Management, Cybersecurity

Wealth Management

Print & Mail

Insurance: P&C, Life


DTCC (Depository Trust & Clearing Corporation) – Jersey City, NJ 7’17 – Current

Sr. Technical Writer & Editor / Content & Business Development Analyst / SharePoint Site Owner

Research, write, edit and proofread complex technical and financial data

Provide design support in compliance to the company's established standards and guidelines

Evaluate and recommend revisions to standards and guidelines

Develop Content and implement documentation migration to SharePoint sites

Liaise with SMEs and upper management for Standards Validation, approvals in preparation for publishing

Responsible for final document versions and publishing in ITDR.

Support Capacity Stress Testing by project phases (Mainframe & Distributed Systems):

-Gather requirements from SMEs and create templates / Collaborate with offshore teams (ongoing)

-Format and edit corporate documentation: QA, Transaction Volume Analysis, Security, Improvement initiatives

-Perform data analysis and provide information backup for managers and directors

-Facilitate user meetings and approve final drafts / Develop content and publish Post-test reports.

KPMG / Orion – Woodcliff Lake, NJ 3’17 – 6’17

Technical Writer / Content Developer

Supported Global Audit Project:

-Created User Guide (280 pages) for Global Audit Information System (Klara) release (released 6’17)

-Gathered requirements from SMEs – both locally and internationally – and wrote Video scripts

-Conducted training sessions for User Guide, implemented content changes, and identified gaps

Liaised with SMEs for Standards Validation in preparation for release

Bank of Tokyo / MUFG Union Bank, N.A – Jersey City, NJ 6’16 – 8’16

Technical Writer / Copy-Editor / Analyst: Security: Standards and Policies / Content Strategy Development

EIS – Enterprise Information Security / Cybersecurity – Standards and Policies for Data Security

-Analyzed and merged documents by reviewing content and revising current Standards and Policies

-Gathered requirements from technical resources, collected data for documentation and for data migration

-Implemented content changes, analyzed gaps, mitigated risks for software service and apps’ delivery

-Validated current policies and procedures, conducted Gap analysis to identify gaps with BMP.

ADP (Automatic Data Processing) - Payroll and Statistics – Roseland, NJ 11’15 – 4’16

Technical Writer / Business Analyst / Proof-reader: Confluence / Wiki Pages – Online Content Management

Managed Content and created strategic documents for Analytics group for Hadoop / Big Data:

-Data Dictionary / Visio Process Flow diagrams / Benchmarking & Data Validation Reports

-Statistical and predictive observations / Payroll Applications, using Confluence with Wiki pages

Enhanced (updated and edited) departmental Confluence and SharePoint site

Liaised with various business groups, and validated documentation in preparation for release and publishing.

AIG (American International Group) – New York City, NY 6’15 – 10’15

Business Analyst / Technical Writer: P&C Insurance applications

Analysed data, generated reports and produced Systems style guide

Collaborated with various departments to capture good practices

Performed Data Mapping and delivered high quality documentation with attention to detail.

SNC-LAVALIN INC. / BHP Billiton, Toronto, Ontario, Canada 2’12 – 2’15

Technical Writer / IT Analyst / Proof-reader: Marketing, Knowledge Management / Content Strategist / SharePoint Portal Administrator / Site Owner

Content Development and Management – IT Applications / Training / Marketing

-Conducted continuous on-boarding presentations and training to New-hires and community members

-Introduced innovative ideas to various size audiences: from project teams to stakeholder groups

-Developed Visio process and workflow diagrams, and enhanced organization charts.

Company Intranet Portal / IT-IS activities / Software Development

-Strategized Knowledge Management database by disseminating data / Managed Active Directory

-Served as SharePoint Site Administrator, supporting over 600 users – security access and permissions level

-Published knowledge management articles and engineering reports / Innovated QA procedures and documents

Technical Writing / Editing / Process Analysis

-Captured best practice processes, including Engineering Writing Style Guide and templates, guidelines for the engineering staff, while adhering to formal standards for release; transformed ideas to solutions

-Launched a SharePoint Portal; implemented Knowledge Management, resulting in expansion and ROI increase

-Published editorial content for company blogs: calendars, announcements, Health & Safety updates

-Created drawings, diagrams, animation, user interface text, and online help to improve users’ understanding

-Translated RFPs and various other engineering documents and drawing: Russian-English / English-Russian

YVN Consulting, USA / Canada 2’04 – Current

Technical Writer / IT Analyst / Proof-reader: Content Strategist Process Improvement

Evaluate and recommend revisions to standards and guidelines

Design and establish style guidelines and standards for texts and illustrations to meet business needs

Create and published Global Audit procedures while improving and promoting department image

Improve processes and recommended document technology solutions for information architecture

Prepare RFP/RFI to promote companies’ business / Participated in conferences, launched Training sessions.

Selected Clients – USA & Canada

RBC – Royal Bank of Canada; Citi – Credit, Student Loans, Process Mapping / Allstate Ins. – PMO, Agile, SDLC, SOP

American Express Inc. – Credit Card applications, Electronic payments, SOX, Compliance, Security

UPS – Finance, QA, Corporate Training & Implementation / RR Donnelly – Print & Mail applications



Computer Programming & Technology

Chubb Institute, New Jersey, USA


Technical Communication

George Brown College, Toronto, Canada


Instructing Adults

George Brown College, Toronto, Canada

Certificate of Achievement

MS SharePoint 13: Site Owner/Power User

New Horizons, Toronto, Canada

Certificate of Achievement

SharePoint 13: Site Collection & Site Admin.

New Horizons, Toronto, Canada

Certificate of Achievement

Worker/Supervisor Health & Safety

SNC Lavalin, Inc., Toronto, Canada

Technical Skills – Advanced Technology / Agile, Waterfall, SDLC, JAD, RUP/ Software Development, Excellent English skills and grammar / User Training / Business Process Analysis

Software: MS Office – Windows 10,8,7, Vista, XP. MS WORD (very strong), EXCEL, Project, PowerPoint, Visio; SharePoint, Confluence/Jira, SnagIt, Adobe, ServiceNow, RDMS, PhotoShop/InDesign, FrameMaker

Platform: PC, Mainframes

Language Fluency : English, Russian, Hebrew. Functional: French / Security Clearance: Yes (Nexus) /

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