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Management Technical Writer

West Orange, New Jersey, 07052, United States
January 12, 2017

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Yana Neishlos, CPTC (Certified)

West Orange, NJ *7052


Tel.: (201)***-****

Certified Technical Communication Professional – Writer/Editor-Documentation

Creative and Business-Savvy Technical Communication Professional, over 10 years of progressive experience across a broad range of IT functions and diverse industry segments. Excellent verbal/written communication skills, thorough knowledge of the English language, grammar, spelling, punctuation, and usage. Effective presenter works well with different personalities and across functional departments. Proven ability to combine vision, creativity and a strong business acumen with well-developed project coordination and leadership in support of SDLC, application development, system implementation, product launches and customer training, positioning clients and products for success. Areas of expertise include:

Knowledge Management / Client Service and QA / Compliance

Technical Writing / Data Mapping

Confluence/ServiceNow – Wiki Pages / Content Management

Business Communication

CONOVER Co. Work Readiness

Process Mapping – Software Development

Unstructured Data Management

Agile Development Environment

MS SharePoint / Web Content

Standards, Policies and Procedures

Windows 10,8,7, Vista

QA Test Plans

Time Management

Training Delivery, Onboarding

SOX / Security

Gap Analysis

Business Analysis: BRD’s, Specs

JAD Sessions’ facilitation


SOPs / R&D documentation

Writing Style Guide


Job-Aids & Process Guides

Specs Design / Documents Delivery

Consultant hat-on


Payroll & Accounting

Finance: mutual funds, pension

Insurance: P&C, Life

Business Communication

IT Data Security, Banking

EPCM / Engineering

Risk Management, Cybersecurity

Maintenance & Field operations

Wealth Mgmt

Print & Mail

Training Delivery



YVN Consulting, NY/NJ – Writing, Documentation / Publication Services 6/2015 – present

Senior Technical Writer / Content Manager: Banking, Security, Standards and Policies, Content Development

Supported EIS – Enterprise Information Security / Cybersecurity – Standards and Policies

-Analyzed and merged documents by reviewing content and revising current Standards and Policies

-Gathered requirements from technical resources, collected data for documentation and for data migration

-Proposed and implemented content changes, analyzed gaps and edited risk documents in preparation for software service delivery

-Published Policies and Procedures

-Revised and updated system and desktop security policies

Liaised with data security groups for Data Analysis and Standards Validation in preparation for release.

Senior Technical Writer: Payroll, Statistics, Confluence – Online Content Management

Supported Data Science & Analytics group for Hadoop / Big Data documentation:

-Data Dictionary / Visio Workflow & Process Flow diagrams

-Benchmarking Report Results

-Data Validation Reports

-Statistical and predictive observations

Produced online content for Payroll applications, using Confluence and creating Wiki pages

Enhanced (updated and edited) departmental Confluence and SharePoint site

Liaised with other business groups to analyse data and produce validation documents in preparation for release.

Analyst and Writer: P&C Insurance applications

Analyzed data, generated reports and produced Systems style guide

Collaborated with various departments to capture good practices

Performed Data Mapping and delivered high quality documentation with attention to detail.

SELECTED CLIENTS (6/2015 – Present)

MUFG – Bank of Tokyo, Jersey City, NJ

ADP – Payroll / Benchmark applications, Roseland, NJ

AIG – Insurance, P&C, Nyc / NJ

RVG Enterprise, Ontario / BC, Canada

YVN Consulting, Toronto, Canada 2001 – 2015

General Technical Communication Duties:

Technical Writer-Editor / Business Process Analyst, Content Strategist: Website / Blogs content development, Marketing Documentation Specialist, Proposal Writer – RFPs, RFIs, Sales Reports, Business Analyst / QA – BRDs, HLRs, Test Plans, Designs Specs for applications / Technical Trainer-Instructor

Technical Writer / IT Analyst: Marketing, Security and System Access, Knowledge Management / Content Strategist / SharePoint Portal Administrator, Site Owner - Responsible for deliverables, ensuring that the document life cycle deadlines are met

Business Process Analysis / Technical Writing / Editing

-Contributed to KM resources by capturing best practice processes, including Engineering Writing Style Guide and templates, guidelines for the engineering staff, while adhering to formal standards for release

-Transformed ideas to solutions, using strong Communication and Analysis skills

-Instrumental in launching a new SharePoint Portal by implementing new knowledge management programs while evaluating its impact and organizational benefits overall,

-Published editorial content for company blogs: calendars, announcements, Health & Safety updates

-Performed Data Mapping and delivered high quality documentation with attention to detail

-Created drawings, diagrams, animation, user interface text, and online help to improve users’ understanding

Company Intranet Portal / IT-IS activities / Software Development

-Populated / updated Knowledge Management database by identifying and disseminating data

-Involved in Active Directory management

-SharePoint Site Administrator, while supporting over 600 users – security access and permissions level

-Responsible for Content Development, Standards, User security, permissions, accessibility

-Produced and analyzed knowledge management articles and engineering reports / Performed Data Mapping

-Created QA procedures for new applications / documented Quality Assurance test plans, training manuals

-Translated RFPs and various other engineering documents and drawing: Russian-English / English-Russian

Content Development and Management – IT Applications / Training / Marketing

-Conducted continuous on-boarding presentations and training to New-hires and community members

-Introduced innovative ideas to various size audiences: from project teams to stakeholder groups

-Developed Visio process and workflow diagrams, and enhanced organization charts

-Liaised with larger business groups: vendors, production personnel and technical teams.

SELECTED CLIENTS (2001 - 2015)

SNC-LAVALIN INC. / BHP Billiton, Toronto

American Express Inc. – Credit Card applications, Electronic payments, SOX, Compliance, Security

Citi – Credit, Student Loans, Process Mapping

Allstate Insurance – PMO, Agile/SCRUM SDLC processes and procedures

UPS – Finance, QA, Corporate Training & Implementation

RR Donnelley – Print and Mail applications

CIBC / Canadian Bank – Brokerage Risk Management, Margin Lending

RVG Enterprise, Ontario / BC, Canada



Computer Programming & Technology

Chubb Institute, New Jersey, USA


Technical Communication

George Brown College, Toronto, Canada


Instructing Adults

George Brown College, Toronto, Canada

Certificate of Achievement

MS SharePoint 13: Site Owner/Power User

New Horizons, Toronto, Canada

Certificate of Achievement

SharePoint 13: Site Collection & Site Admin.

New Horizons, Toronto, Canada

Certificate of Achievement

Worker/Supervisor Health & Safety

SNC Lavalin, Inc., Toronto, Canada

Technical Skills – Advanced Technology / Agile Methodology - SDLC / Software Development, Excellent English skills and grammar / User Training / Business Process Analysis

Software: MS Office: WORD, EXCEL, Project, PowerPoint, Visio; SharePoint, Confluence/Jira, SnagIT, Adobe Acrobat, ServiceNow, RDMS, PhotoShop/InDesign, FrameMaker

Platforms: PC, Mainframes. Methodologies – Agile Development Environment

Security Clearance: Yes (Nexus)

Languages Fluency: English, Russian, Hebrew. Functional: French

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