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Specific Job Target

Qualifications Profile

Seasoned, organized, and results-driven professional with extensive experience in

store, sales, marketing, and operation management. Exemplify expertise in project

management, promotions and campaigns, and product knowledge. Demonstrate proven

ability to identify business opportunities and develop innovative strategies to

achieve company goals. Possess strong capability to cultivate long-term relationships

by communicating with people of various market sectors.?Leverage technical

proficiency in utilizing Microsoft Office Suite (Word, Excel, PowerPoint, and

Outlook), iWork, and Mac iOS.

Areas of Expertise

Business Development ~ Quality Control and Assurance ~ Client Relations and Customer

Service

Marketing and Promotion ~ Personnel Supervision and Development ~ Profit Maximization

Professional Experience

7-Eleven, Inc. - San Diego, CA

Market Manager Feb 2012?Present

Provide hands-on assistance and counseling to field consultants, store managers, and

franchisees in managing daily store operations for maximization of sales and gross

profit

Serve as a catalyst for change in a dynamic and ever-evolving business

Provide leadership to a team of 10 to12 field consultants in charge of managing 90

to100 stores

Actively participate in training programs to acquire knowledge in all aspects of

duties in assigned region

Spearhead 88 stores with sales worth more than $175M yearly

Successfully attained top 10% ranking among other market manager by surpassing sales

budgets and supporting the development of numerous business consultants for job

promotions

Received Market Manager of the Year recognition in 2013 from 7-Eleven Pacific Desert

Zone

Store Readiness Manager Jan 2011?Feb 2012

Held responsibility in the acquisition of required licenses, stocking and shelf

sequencing, new store openings, and franchise change-overs and remodels

Effectively introduced multiple teams consisting of store readiness specialists for

the preparation of store for retail operations by interpreting construction and

remodeling activity

Took charge of organizing and overseeing all supporting activities required for

changeover to operations at new stores, acquisitions, and franchise changeovers

Closely interacted with operations management, employees, and store support center

(SSC), as well as with regional development manager and third-party resources to

initiate and implement store readiness efforts

Spearheaded store readiness process to prepare direct reports presented to store

readiness specialists along with team members and directed all staff activities which

included process, procedures, training, and administration

Generated field merchandising decisions with regard to product placement, footprints,

and schematics in support to existing merchandising plans, requests, and division

initiatives

Rendered keen oversight in defining store readiness ordering functions, including

small wares, office supplies, initial product assortment, and point of purchase (POP)

Drove strategic efforts in formulating scope of work encompassing store equipment

replacement and placement

Demonstrated leadership skill in managing all project phases, including initiative,

planning, execution, quality control, and closing

Organized and directed activities of outside project management firms, involving

construction, equipment replacement and disposal, and POP

Partnered with outsourced project management firms, contractors, and vendors, while

handling scheduling and communication to all levels of operations, staff, and the SSC

Obtained Special Achievement Award in 2011 from the 7-Eleven Greater Los Angeles Zone

for successful opening of more than 60 new store locations in Southern California

Certified Business Consultant Sep 2008?Jan 2011

Offered support to market manager in organizing biweekly market sales meetings

Developed Market Field Consultant Team by mentoring and coaching them on various 7-

Eleven business tools to enhance the effectiveness in conducting quality visits with

franchisees.

Analyzed and deliberated improvement on merchandising, inventory management, quality

assurance, cleanliness, and customer service by conducting weekly visits with

franchisees

Cooperated with store operators to execute business reviews using daily, weekly, and

monthly financial reports to identify and create cost-effective strategies for

profitability enhancement

Mentored and familiarized store operator in the implementation and utilization of

company business system, as well as sales floor schematics

Carried out the preparation of new and current company stores for changeover to new

ownership

Adhered to company franchise agreement, and provided verbal and written notification

of non-compliance to franchisees in violation of the agreement

Established new accounts and conducted follow-up on corrective action for non-

compliant products in conjunction with vendors

Employed keen attention to detail in producing weekly written reviews of progression

within subgroup to market manager

Kroger, Inc. - Freemont, CA

District Advisor Apr 2006?Sep 2008

Assumed full accountability in executing quarterly audits to validate compliance with

cash control, cost of supplies, inventory management, quality assurance, cleanliness,

and customer service

Mentored and familiarized store operator in the implementation and utilization of

company business system, as well as sales floor schematics

Generated and submitted operational checklists for equipment evaluation and

maintenance

Guaranteed improvement of product quality and customer service by writing written

work instructions to operations, including the use of daily, weekly, and monthly

checklists

Consistently ensured quality and safety by utilizing procedure guidelines by

environmental compliance managers, which included the use of safety gear and the

California's environmental compliance checklists on gasoline safety inspections

Acted as a liaison among vendors to develop and implement corrective action for

non-compliant products

Earlier Career

7-Eleven, Inc. - San Diego, CA

Field Consultant

U.C. San Diego - La Jolla, CA

Concessions Manager

Starbucks Coffee Co. - Daly City, CA

Shift Supervisor

Subway Development Corp - San Diego, CA

Field Representative

Education

Master of Arts in Broadcast and Electronic Communications

San Francisco State University - San Francisco, CA

Bachelor of Arts in Broadcast and Electronic Communications

San Francisco State University - San Francisco, CA

Excellence in Writing for the Broadcast Media Scholarship

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