Customer Service High School
Resume:
Laurie Glenn
******.*******@*****.***
Objective: Medical Coding and Billing and Customer Service.
Software I am familiar with: Microsoft Quick Books, Microsoft word,
Microsoft Excel, Windows XP and Outlook
Experiences: Car Quest Auto Parts 11/24/2015-present
Auto Parts Delivery Driver
. I delivered parts to customers from the warehouse.
AVON Representative 08/2011 to present
Self employed business
Mulligan’s Bar and Grill 02/2008-2015
Accounting/Bookkeeper Olathe, KS
Entered new memberships
Entered in daily earnings, monthly and yearly earnings,
maintenance invoices, daily delivery invoices, payments
made to the company or paying another business
transactions, all using Microsoft Quick Books
Alliance Data Call Center 02/2007-07/2007
Midrange Collector Overland Park, KS
Collected on delinquent accounts
Made outgoing calls, took incoming calls, took payments
over the phone, set up accounts on payment arrangements
Skip traced on all accounts (to make sure we have good
Information on all accounts)
Customer Service!
Cohen, McNeile & Pappas Law Office 01/2006-11/2007
Pre-Legal and Post Legal Collector Leawood, KS
Collected on delinquent accounts
Customer Service!
Skip traced on all accounts (to make sure we have good
Information on all accounts)
Made outgoing calls, took incoming calls, took payments
over the phone, set up accounts on payment arrangements
Prepared files to go for judgments, issued garnishments
at places of employment or bank accounts
Lots of filing!
Wal-Mart Super Center 12/2005-01/2006
Cashier/ Varied Overland Park, KS
Customer Service!
I was a cashier, a photo lab specialist, ICS stock person,
I worked the jewelry counter, the customer service desk,
Basically everything but management
Washing Mutual Finance 12/2004-12/2005
Customer Service Representative Shawnee, KS
Collected on delinquent accounts
Made outgoing calls, took incoming calls, took payments
over the phone, set up accounts on payment arrangements
Lots of filing!
Prepared loan documents (personal loans and real estate)
closed loans, refinanced existing loans
Adecco Staffing Agency 12/2003-04/2005
Temp/Secretarial Overland Park, KS
Temporary positions in the secretarial positions
Temp positions in Bill Collecting positions as well
Encore Staffing Agency 05/2005-06/2008
Temp/Secretarial Olathe, KS
Temporary positions in the secretarial positions
Temp positions in Bill Collecting positions as well
Education: Blue Valley High school
Graduated/ High school Diploma Overland Park, KS
Vocational School while in high school
Specialized in Early Childhood Education.
Virginia College Online
Medical Coding and Billing Birmingham, AL
Current Certification
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