Customer Service Representative
Resume:
El Paso TX, *****
*********.*.****@*******.***
STEPHANIE LARY
OBJECTIVE
Hard working who drives on high sales in both slow and busy shifts. Confident and trustworthy in the job that is proved to me in a fast growing company. Maintains an orderly and neat store floor at all times. Goal-oriented and dedicated to high levels of customer satisfaction and meeting aggressive business goals.
SKILLS & ABILITIES
Team leadership
Self-motivated
Client assessment and analysis
Operating Systems
Microsoft Office 2013
Outlook Express, Adobe Photoshop, Outlook, PowerPoint, Word.
Windows 7 windows 8, windows 10 and OS X El Capitan
Customer and Personal Service
Time Management
Critical Thinking
Active Learning
Sales and Marketing
Active Listening
Customer and Personal Service
Computers and Electronics
EXPERIENCE
HGS USA LLC El Paso, TX
Customer Service Representative/GrubHub, Nov 2015 - Present
Responsible for communicating with restaurants and customers, to provide status, help with orders and resolve.
issues.
Worked directly with the restaurant and customer to achieve statistical on their orders.
Researched and updated all required materials needed for firm and partners.
Assisted various business groups with document organization and dissemination during acquisitions.
Conduct searches to find needed information, using such sources as the Internet.
HGS USA LLC El Paso, TX
Customer Service Representative / Sales At&t, Aug 2015 - Nov 2015
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information. Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed
ApplebeesEl Paso,TX
Sever, Feb 2010 - Jun 2010
Served food and beverages to guests, accommodating their needs in a courteous, timely manner following Applebee's ten basic service steps.
Interacted verbally with all guests creating a friendly, upbeat atmosphere. Greeted guests, answered questions, and made suggestions regarding food, drinks and service.
Relayed orders to service bar and kitchen via point-of-sale computerized register system.
Observed guests and responded to any additional requests. Presented guest check to each table and accepted a form of payment. Made correct change and/or completed the proper charge card procedure. Participated in clearing and resetting of dining room tables.
Transported plates, glasses and baskets to and from dining room, service bar, and the kitchen about 30 times per shift.
DISH Network El Paso, TX
Customer Service / Tech Support, Sep 2009 - Feb 2010
Provided exceptional customer service and technical support for DISH Network customers by troubleshooting hardware and software issues, evaluating customer concerns and resolving problems to 100% customer satisfaction with one call resolution.
Provided good customer service through one-call resolution of the 50 - 100 calls received daily. Overcame objections to buying circumstances by being knowledgeable about product and services benefits and the value within the marketplace.
Responsible for providing solutions to create loyalty and save our customers who wanted to disconnect their service; upgraded current customer's service by using effective rebuttal techniques.
Generated revenue by selling multiple entertainment products and services as well as satellite systems and accessories.
Accurately responded to questions and assisted customers with product features, installation, setup, troubleshooting and hardware operations. Assisted Technical Operations to determine call types, failure trending and diagnostic improvements to provide higher level of technical support.
Assisted customers with billing and payments needs, accepting payments via credit card utilizing Windows-based computer applications, internet based applications, and ledger based billing systems to process customer inquiries.
Maintained performance standards for productivity, quality assurance scores, attendance, sales, etc.
Affiliated Computer Services (ACS) El Paso, TX
CSR, Nov 2007 - May 2008
Customer service for Sprint in an inbound call center.
Helped with anything to do with Sprint and plans.
Took calls about everything from tech issues to bills. Also issued credit if need.
Morrison Healthcare Food Service El Paso, TX
Dietary aide, May 2007 - Nov 2007
The dietary aide works along with the dietary manager to prepare meals.
Also assists in clean up, kitchen maintenance and setting up and taking down the dining areas.
Other job duties include delivering food to residents' rooms, preparing and serving snacks and taking inventory of food and kitchen supplies
Walt Disney World Orlando, FL
Guest services, May 2004 - Jul 2006
Assisting Guests with questions, directions, event schedules, and other information regarding the Hotel/Resort Using computerized reservation systems.
Frequent cash handling, including large amounts of money Maintaining calm during complex and fast-paced situations
EDUCATION
Vista College El Paso, TX
Associate of Applied Science, Computer networking Jan 2012
Montwood High School El Paso, TX
High School Diploma May 2004
El Paso Community College El Paso, TX
Associate of Applied Science
The University of Texas at El Paso El Paso, TX
Bachelor of Science, Computer
INTERESTS
1-35 AR, 2nd BDE, 1st AD helping volunteer
Awards: certificate of appreciation January 2012 for FRG: 1-35 AR, 2nd BDE, 1st AD helping volunteer
REFERENCES
AT REQUEST
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