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Customer Service Data Entry

Worcester, Massachusetts, United States
January 10, 2017

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** ******** ****, **********, ** *1453 • 914-***-**** •


Customer Service

Bilingual, fluent in English and Spanish

Great work ethics, customer service and organizational skills

Goal-oriented with the ability to handle multiple task

Proficient in Microsoft Word, Excel and PowerPoint

Ability to actively listen and identify situations

Detailed Oriented


Associates in Criminal Justice Monroe College, New Rochelle, NY, Granted 8/2014

Bachelors in Sports Management Southern New Hampshire University, 10/2016- present


Psychology Sociology Family law

Internal Applications Software Communications Advanced business writing

LICENSE/CERTIFICATE: New York State Security Guard License, First Aid/CPR/AED


Securitas Security Service/RSA Bedford, Ma

Lead Officer/Supervisor/Dispatcher/Customer Support Rep 4/2016-present

Meet and greet visitors to the site in a polite and customer focused manner

Manage access control to the site

Operation of CCTV and access control systems

Produce accurate and comprehensive incident reports

Work in conjunction with site Assignment Instructions

Respond to emergency situations

Enter all customer information into the computer system for future record

Scheduled appointments

Conducted investigations

Data Entry duties

Allied Barton Security Service New Rochelle, NY

Dispatcher/Customer support Rep 5/2014 – 1/2016

Secure premises and personnel by patrolling property; monitor surveillance equipment

Complete reports by recording observations, occurrences, and surveillance activities

Interview witnesses and obtain signatures; prevent losses and damage by reporting irregularities

Protect environment by monitoring and setting building and equipment controls

Maintain organization's stability and reputation by complying with legal requirements

Data Entry Duties

Clerical duties

Printing, filing, and scan documents

Shoprite of New Rochelle New Rochelle, NY

Deli Clerk/Customer Service Rep 3/2013 – 4/2014

Prepared bakery and deli items; sliced, cut, weighed, and priced stock in a considerate manner

Unloaded deli products and transfer stock to storage area; maintained shelves and display cases

Controlled freshness by rotating and coding all products and remove out-of-code

Tagged all products legibly in line with price book; cleaned and sanitized the entire work area

Maintained fresh items and weekly specials; promoted latest items and weekly specials

Answered phone and took orders for particular requested items

Abided by all business policies as stated in the worker handbook

Singh’s Fast Food St. Croix, VI

Maintenance/ Cashier/Manager 5/2011 – 7/2012

Exceed sales goals and build relationship to gain loyal customers

Carried a positive experience towards customers through high-quality customer service

Handled currency and credit transactions swiftly and accurately

Maintained kitchen area, ensured cleanliness and work place organization

Diligently restocked workstation and display cases

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