Customer Service Administrative Assistant
Resume:
Templar Hawley Harper
Headland, AL 36345
acx7m2@r.postjobfree.com
Dear Personnel:
I am responding to the ad that you placed looking for someone with my qualifications.
My background in computers, enjoyment working as a team player, and ability to work with the public would make me an asset to your business.
I know I could learn from your business and expand on my own abilities to grow within your company. My past work experience has enabled me to have already had knowledge in the areas you are requesting.
I enjoy office work and always carry through with my responsibilities. I am eager and willing to learn anything that is new.
I look forward to meeting with you and discussing the possibility of my working in your company. Thank you for your time and consideration.
Sincerely,
Templar Harper
Templar Hawley Harper
2049 County Road 83 South
Headland, AL 36345
acx7m2@r.postjobfree.com
Summary
To obtain an office position that will utilize and challenge my knowledge and abilities regarding office procedures and public relations.
04/2016- 02/2017
State of Florida
Department of Health
Board of Nursing
Jessica Hollingsworth
Regulatory Supervisor
As a Regulatory Supervisor in the Board of Nursing I am responsible for compiling the Agenda for the bi-monthly Board meetings. I attend the bi-monthly board meetings and take inventory that all packets, information and files are accounted for that will be needed at the meeting. I oversee five employees. Three of which are on the phones and answering licensure questions or general questions, I assist these employees with more complicated questions and callers. I speak with the irate callers and provide needed solutions. I am responsible for the Nursing Email Inbox and answering emails on a daily basis. I handle all miscellaneous tasks and projects they may be requested by my superiors. My other two employees are my administrative staff who handle the Probable Cause Panel conference call and assisting with emails and the agenda. Tasks that they need assistance with or do not complete, I am responsible for completing. I work with programs such as I-Builder (a database used to build the agenda for the bi-monthly Board meeting), LEIDS (a database program used in the licensure process), Axiom (an imaging system where we scan and view documents). Responsible for preparing travel authorizations and reimbursement forms for board staff and board members in the Go Travel System. Perform other duties as assigned by managerial staff including the assistance in training of new employees by written request of the Program Operations Administrator.
06/2014 04/2016
State of Florida
Department of Health
Consumer Services Unit
Aliza Hopkins/Kathryn Phillips
Regulatory Specialist II
I am responsible for answering the telephone lines and assisting the callers. I provide information on how to submit a complaint, direct callers to proper case workers or provide correct information and telephone numbers for other offices. I enter complaints into our database, Compass/LEIDS, and send them to the investigators. I know how to enter compliance and corresponding mail. I am responsible for sorting mail by new complaints and Additional Information. I entire Validation and payment information into the computer, assign complaints, distribute complaints, assign investigators and process additional information. I also scan information and handle warehousing. I know how to use ICenter/Axiom (our imaging system) and scan information and cases into the database and attach them to specific cases. I assist any members in the office who need help with any of our software programs, including Microsoft Office, Database (LEIDS), Imaging system (Axiom) and websites. I took LEIDS (database system) training and I am familiar with all steps in LEIDS from entering the complaint to completing the Investigator steps with Activities. I assist other staff with anything I can.
I have Supervisory experience with training and assisting team members and co-workers. I take on any and all new projects that need assistance. I input ideas for training techniques and processes to make our work flow smoother.
I train and assist others on imaging systems and database systems. I also train the new Regulatory Specialists that are hired. I have Supervisory experience in this position and assist with all training now and assist co workers who have complications with any software.
I upload Investigative Closure letters into our Imaging System (I Center). I enter data and additional information and correspondence sent to investigators into our database (LEIDS) and into our imaging system (I Center).
I assist Compliance Management Unit with daily processes. I enter Compliance correspondence, process checks, and assist with going through and double checking Final Orders.
2/2014 5/2014
Temporary Position
Automated Health Systems
Lynette Howard
Choice Counseling Specialist
At AHS I assist callers with their Medicaid health plan options. I am trained in Reform which handles the frozen regions while Florida Medicaid makes plan changes throughout the state. I am also going through training for Statewide Medicaid Managed Care which will allow me to enroll callers into the plan of their choice. I provide information to the offices that they need and direct them to the proper areas. At AHS we work with ACHA to enroll Medicaid Recipients into new plans with the new Florida Medicaid Changes in the Statewide Medicaid Managed Care program. I handle both MMA and LTC plans. I also have experience and training in the reform counties and worked that department when the counties were frozen.
01/2006 01/2014
Adecco Temp Agency
I had various clerical assignments throughout the eight (8) years of employment. Each assignment was for a specified amount of time that differed from assignment to assignment.
Over the years I have had various Administrative jobs with Adecco. Through Adecco, I worked with or worked for Capital Health Plan, Supervisor of Elections, Nature Conservancy (multiple times), Law firms, Holiday Inn, Faircloth Pyle Insurance Agency, and Jameson Logistics.
My duties varied from Medical Administrative to general administrative, but always 110% was given.
12/2012 1/2014
Temporary Position
Capital Health Plan via Adecco
Mary Goble (Director of Health Promotions)
Administrative Assistant
At CHP I was the Administrative Assistant to the Director of Health Promotions. I helped cover reception in Cardiology and Chronic Care when assistance was needed. I sent faxes, answered the phone, directed members and doctors to where they needed to be. Worked with confidential information and gathered necessary Personal Health Information needed to do my work. I worked on several HEDIS measures including COPD, ADHD in children, Obstetrics, and Diabetes. I assisted with the Flu Shot Health Fairs and worked on any other special projects needed. I have experience with researching information including medical record and PHI. I use the internet as a great resource tool locating regulations and laws that I need to know. I entered billing information for the Flu Shot fairs using CPT codes and ICD 9s. I put together Power Point presentation for the doctors staff meetings, and the nurses as well.
8/2012 11/2012
Temporary Position
Supervisor of Elections via Adecco
Tameka (Management)
Customer Service Assistant
This was a seasonal/temporary job where I answered phone calls of voters in the state of Florida, I assisted in updating their voting information, entered data, filed information, distributed mailings, and worked with very confidential information. This was for the 2013 presidential election. I assisted with ballot counting and mailing. I help see that all information was accounted for and correct correspondence was received.
08/09 8/11
Gem Mazda
Mary Bozeman
Receptionist
At Gem Mazda I answer the phone, schedule appointments and check out customers. I handle all filing from customer files to accounts payable. I handle faxing, making copies, writing memos, coordinating events. I work under the Office Manager and assist the Service Manager. I also assist the Owner when needed and help with special projects.
I work with all Microsoft Office programs, Reynolds & Reynolds and Autobase.
05/09 07/09
Temporary Position
Faircloth Pyle Insurance Agency
Barbara Faircloth
Administrative Assistant
I was responsible for answering phone calls and transferring calls to proper person. I helped customer check in and out, take payments and gather information on new clients. I was also responsible for maintaining the files of current clients and keeping the office organized. I handle the daily of routine of faxing, making copies, answering phones and any other duties I was asked. I also took on special projects when required.
01/09 05/09
Temporary Position
Horizon Personnel
Instant Tax Services Tallahassee
Ken Saxon
No Longer in Business
Tax Manager *Managerial & Supervisor Experience*
I am certified with my own PTIN by the IRS. I trained others on entering tax information into a database called Drake. I myself also entered tax information. I managed six kiosks and help prepare taxes during the four weeks we were open. I also had general office duties of answering phones, fax and copies to make. This was a very short position but proved to be an excellent learning situation.
11/06 12/06
Temporary Position
Aerotech Employment/or Adecco
Holiday Inn Capitol East
Jessica Page
Administrative Assistant to Director of Sales Jessica Page
Duties included but not limited to writing new client contracts, organizing office, speaking with clients, answering phones, handling faxes, office supplies. Client’s contracts and weekly BEO's and reviews were also organized by myself.
06/06 09/06
Temporary Position via Adecco
Jameson Logistics DBA
Taylor & Son Logistics
Martin Taylor
Broker/Agent for the Government Heavy Haul Division. Post loads, find trucks to carry government equipment throughout the United States. Set up truck packets, Carriers, Tenders. Handle faxes, phone calls, computer experience.
04/05 06/06
Tallahassee Memorial Hospital ER
Unit Secretary/ Promotion Administrative Coordinator
My duties as Unit Secretary are to enter Doctor’s orders into the computer answer the phones, place phones to other doctors place nourishment orders, assist visitors, make copies, file, organize the desk, make daily call schedules. I also enter medical charges.
After two months I was promoted to Administrative Coordinator where my duties were to assist the Medical Director and the Director of the E.R. I am responsible for distributing Doctor’s mail, handling the doctor’s petty cash, balancing check books, typing letters, memos, making copies, filing, ordering office supplies, answering phones, placing phone calls. I also work on any projects given to me by the directors. I was responsible for meetings, planning conferences, etc.
I am familiar with medical terminology, CPT Codes and ICD 9 codes. I work with Excel, Word, GroupWise, Firstnet, MetaFrame, Star, Batch control.
I entered codes for billing such as CPT codes and ICD 9 codes.
04/04 09/04
Elder Care Services
Receptionist/ Secretary
My duties included but were not limited to answering multi line telephone, transferring phone calls, talking to clients and customers, filing, working and creating databases and spreadsheets. Place supply orders, handling mail and distributing it. Other general office work and any special projects.
06/01 3/04 as needed Carol's Flag Car of Ma.
Administrative Assistant/ Assistant Manager
*Supervisor Experience*
I serve as a liaison between Companies, Subcontractors, Truck drivers, and Flag car escorts. Duties include but not limited to: Billing Subcontractor for runs, plus any overnights & tolls Expense books for gas, oil changes, upkeep, food & fuel Mileage Layout for routes to take, mapping directions from home to pickup to delivery and back to residence Booking the runs and deliveries, setting appointments and Public Relations by working with the subcontractors, truck drivers, and other flag car escorts.
Supervisory experience includes, but not limited to, processing payroll for employees and flag car escorts. There are 6 10 flag car escorts in the company. I assigned runs to other escorts and handled any questions or concerns from escorts and clients.
07/03 09/03 summer in Florida
Affiliated Computer Service Dept. Of Labor
Customer Service Representative
Duties include but not limited to: Handling questions with medical bills, answering phones, transferring calls, knowledge of medical terminology, CPT codes and ICD9 codes.
10/02 06/03
First Notice Systems
Customer Service Representative & Fax Administrator Supervisor *Supervisor Experience*
Duties include but not limited to: Taking insurance claims over the phone and providing friendly service to customer calling, handling Personal & Commercial Auto, Liability, Property & Worker Compensation.
I was on the phones three months before I was promoted to the Fax Team where I took claims that were faxed in and enter them into the computer. I did this for a month and was promoted again to Fax Administrator where my duties included writing up the proper claims, handing them to people to enter, sending the claims to appropriate branch offices for handling, answer the phones, talking with Adjusters with questions on the claims, finding lost claims. I was responsible for assigning cases and assisting employees. I also was responsible for handling upset callers.
01/02 10/02
Temporary Position
Chicopee Industrial Contractors
Administrative Assistant
Duties include but not limited to: Filing, Billing, Purchase Orders, Work Orders, Quotes, Light Accounting A/P Peachtree, Excel, ACT, Word Perfect, and Microsoft Word 2000, answering the phones & transferring calls. General office & computer skills. I also worked with Spreadsheets & Data Entry.
09/01 11/01 Traveled
Gained work experience with Oversized Loads. Still working for Carol’s Flag Car of Ma., I traveled with the Loads and gathered new clients. During this time I introduced the company to new clients, did face to face meetings with our clients to make sure they were satisfied with the services they received, and check the procedure the trucks were following.
10/00 09/01
Paul Martin Rubber Corporation Administrative Assistant
Duties include but not limited to:
Word Processing, Correspondence, Light Accounting. Accounts Payable, Accounts Receivable, General Ledger. Answering the phone, Transferring Calls. Preparation of monthly bills, Purchase orders. Maintaining and Updating Employee Records.
07/01 09/01
Temporary Position
The Agentry Temp Agency
Aspen Square Management
File Clerk
Duties include but not limited to: Several office positions for fill, Chronological and Alphabetical arrangement of past and present files.
EDUCATION:
Who's Who of Students in America - 2001
2009- 2012
Virginia College Online
3.8 GPA
Bachelor’s Degree in Business Administration (Did not complete)
Some Business Classes Taken:
Microsoft Office 2007 (included: Word, Excel, and Power Point)
Keyboarding
Customer Service
Marketing
Business Communications
Sociology
Psychology
5/2007- 9/2007
University of Phoenix
Business Administration
Business Law
Accounting
2001
Horizon Academy
Mt. Carmel
Chicopee, Ma
A Average
1998-2000
Chicopee Comprehensive High School
Montgomery St
Chicopee, Ma
A Average
Keyboarding 3 years
Accounting 3 years
Filing 3 years
Desk Top, Excel, Word Processing
Library Aide
Major Classes:
Microsoft Word, Spread Sheets, Data Entry, Graphs, P.C. Applications I, II, Keyboarding, Accounting, Business Law, Office Procedures,
Word Processing
Achievement Award in Education
Newspaper Staff- Editorial
Mediator in Support Groups
Special Olympics
Coach in Soccer and Bowling,
Westfield, Ma
1993-1995
Reference List
Cynthia Harper
6992 Crystal brook court
Tallahassee, Fl 32303
April Rooks
5060 Meadow lark lane
Tallahassee, Fl 32303
Carol Lamagdeleine
265 College St
Unit B
Chicopee, Ma 01020
Jason Harper
7009 Crystal Brook Court
Tallahassee, Fl 32303
David Key
2049 CO Road 83 South
Headland, AL 36345
Contact this candidate