Leatrice brown

**** *. ********** ***. **. Louis, MO 63115 Available for Relocation 314-***-**** Email: acx7id@r.postjobfree.com

Objective

To obtain a career in Customer Service or Business Administration, in an environment where my dedication to high levels of customer satisfaction and ability to work with others can be highlighted and enhanced. I’m committed to superior customer service with an ability to grow positive relations with clients and colleagues at all levels

Areas of Expertise

Excellent in Customer Satisfaction HOGAN/Lotus Notes/IBM Notes

Detail-Oriented with the ability to multi-task Balancing & Cash Handling

Microsoft Office: Excel/Word/PowerPoint Research Analysis/ Projects Management

Leadership, Training & Coaching Ordering Supplies/ Maintaining Inventory

Call Center Operations / Data entry/ 10-Key Filing/Typing/Faxing/Scanning/Internet

Avaya phone Software Knowledge

Professional Experience

Macy’s, Sales Associate, St. Louis, MO (Oct. 1999- May 2013)

Provided prompt and courteous customer service

Exceeded in customer service and point of sale

Accomplished over 5.9% increase in sales in less than an eight-hour day

Effectively answered and resolved issues regarding purchases declines, re-issuing lost/stolen credit cards, reporting credit frauds, etc.

Sold over $150,000 in retail items in last ten months.

Citi Mortgage, Loan Processor, St. Louis, MO (Apr. 1999- Sept. 1999)

Schedule closings with title companies and assist with closing issues, clearing judgments/liens on the title report for Aztec agreements

Order documents for title/appraisals loans through phone/email and follow up on vendors/third parties to obtain in a timely manner

Provide superior communication to clients & bankers, both written & verbal making sure the process is as smooth as possible from start to finish

Identified risks associated with regulatory compliance

SAP, JDE, HDM, and Oracle

First Star Bank, Loan Processor (Jun. 1989- Aug. 1999)

Responsible for ensuring that all loan documentation is complete accurate verified and complies with company policy

Created loan documents for commercial lenders.

Analyzed existing collateral file before documenting applications

Updated information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support as needed

Utilized Hogan CL200

Performed high volume, time sensitive tasks related to the loan servicing process while researching and problem-solving with high degree of accuracy and control

U.S. Army Aviation Command, Executive Administration Assistant, St. Louis, MO (Nov. 1979- Aug. 1997)

Served as a point of contact for the coordination and processing of transactions and maintenance of records, files, and supplies, travel, and personnel services.

Ordered supplies, maintaining records management systems, scanning, and bookkeeping

Ensured documents are dispatched correctly and expeditiously processed

Provided guidance and assistance with training packages within the directorate

Managed long-term training assignment for new recruits.

Open, sort, and distribute incoming correspondence, including faxes and email

Performed duties as file management coordinator by conducting quarterly seminars and inspection

Education

Columbia College, St. Louis, MO, 09/2002

Business Administration in HRM

Contact this candidate