Shantrail Maycock

Leasing Administrative Assistant

Jacksonville, FL 32277

acx7gv@r.postjobfree.com - 904-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Portfolio Operations Associate/ Leasing Processor/ Adminstrative Invitation Homes - Jacksonville, FL - February 2014 to October 2016

(1033 Homes)

*Provided excellent customer service,ensured completed lease agreements were in accordance with state and local rental laws and thoroughly educated residents on required stipulations in the agreements.

* Processing applications collecting income documents,preparing lease agreements, send out approval letters, renewals letters, run credit checks, Data entry, set up orientation (walk-through) uploading lease agreements into sales force and yardi.

* Handles Escalated and out standing HOA'S access and Violations complaints for new and current residents.

*Processed and managed all building service requests, updated tenant contact information, researched past due invoices, and set up new vendors in system.

*Worked Assisted Property Manager on Accounts Payable,closely with managers to assist with resident maintenance issues.

*Posting rent, AR Accounting,Collecting funds collecting renter's, Entering Notice vacant, insurance policy, preparing move-in packages, marketing, assists with callers, and directs to correct party residents,

* Prepares and qualifies applicants for managers Approval

* Follows procedures in manual according to policy Performs follow-up procedure with prospects in

*Work closely with Property and Service Managers on property issues and vendor management accordance with policy Assists new leasing personnel.

*Assisted with office organization and maintained organized resident files.

*Independently conducted one-on-one customer walk through of vacant units, answered questions regarding services and amenities and provided appropriate disclosures when required for new tenant screening Leasing Agent

Cornerstone Properties- Sundance Pointe Apartments - Jacksonville, FL - November 2011 to January 2014

Tax Credit 288 units)

*Resolved resident complaints and maintained accurate records of action taken.

*Answers telephone, assists caller, and directs to correct party

*Prepares maintenance Service requests Assists in preparing newsletter and renewal lease letters.

*Prepares and completes move in files

*Answers any questions or concerns from residents and prospective residents Prepares and qualifies

*Applicants for manager's approval Follows procedures in manual according to policy Performs follow-up

* Procedure with prospects in accordance with policy Assists new leasing personnel.

*Accordance with procedure Inspects apartments Including models, market readies, and move-ins Assists in

*Ensured completed lease agreements were in accordance with state and local rental laws and thoroughly educated residents on required stipulations in the agreements.

*Developing market strategies and market properties as directed. Leasing Coordinator

Tri-Bridge Residential- Island Club At Wilson - Jacksonville, FL - March 2010 to September 2011 244 Units)

* Answers telephone, assists caller, and directs to correct party Prepares maintenance service Requests Assists in preparing newsletter and renewal lease letters

* Prepares and completes move-in files

* Answers any questions or concerns from residents and prospective residents Prepares and qualifies applicants

For manager's approval follows procedures in manual according to policy

*Performs follow-up procedure with prospects in accordance with policy assists new leasing personnel.

*Tours community in Accordance with procedure Inspects apartments Including models, market readies, and move-ins Assists in developing market strategies and market properties as directed. Assistant Property Manager/Leasing Marketing -Ryan Oaks Apartments WRH Realty - July 2007 to May 2009 Tax Credit (288 Units)

*Provided excellent customer service, maintained resident records

*Utilize proven sales techniques by offering and helped residents resolve maintenance issues

*Processed new tenant lease agreements, lease amendments, and lease terminations.

*Coordinated the apartment make-ready process, leased apartments to prospective residents and managed the sales process from start to finish.

*Collected rents, secured bank deposits, processed apartment security deposits and managed accurate application files

*Responsible for monthly resident retention reporting, advertising reports and devised marketing strategies

*Processed and managed all building service requests, updated tenant contact information, researched past due invoices, and set up new vendors in system.

*Provided periodic budgets relevant to each property.

*Analyzed various property related financial reports.

*Managed front office operations, informed tenants through memos of *new developments/events in the community.

*Worked closely with managers to assist with resident maintenance issues. Leasing Specialist

WRH Realty- Kendall Court Apartments - Jacksonville, FL - November 2005 to July 2007 Tax-Credit (360 Units )

*Collected residents' income statements to verify residency qualification; processed tax credit paperwork for corporate reports.

*Increased resident satisfaction through formulation of maintenance priority list and improved communication between office staff, maintenance crews, and renters.

*Answers telephone, assists caller, and directs to correct party Prepares maintenance service Requests Assists in preparing newsletter and renewal lease letters.

*Prepares and completes move-in files

*Answers any questions or concerns from residents and prospective residents Prepares and qualifies applicants

For manager's approval.

*Follows procedures in manual according to policy Performs follow-up procedure With prospects in accordance with policy assists new leasing personnel

*Tours community in accordance with procedure Inspects apartments including models, market readies, and move-ins Assists in developing market strategies and markets property as directed. ADT Customer Service Representative

Kelly Service Staffing - February 2003 to October 2005

*Processed customer credit/debits, provided invoicing information and monitored rebates delivered highly

*Professional customer service and increase customer service satisfaction ratings recognized for contributing To a successful one-call resolution program initiative. Provided effective and timely resolution to accounts

*On diversified product inquires. Knowledgeably provide information on new and services Utilized call center Support applications to access information and assist customer. EDUCATION

Windsor Forrest High School

May 1998

SKILLS

Leasing Prosessor (10+ years), Customer Service Experience (10+ years), Yardi (10+ years), Amsi (9 years), Salesforce (3 years), Bluemoon system (10+ years), E-site (9 years), Docusign (2 years), Outlook

(10+ years), Microsoft Office (10+ years), Mircosoft Word (6 years), Powerpoint (8 years), Team Building

(10+ years), Teamwork (10+ years), Computer Hardware (10+ years), RentCafe (2 years), Marketing (10+ years), Telecommunications (10+ years), Clerical (10+ years), Accounting (2 years), Account Payable (2 years)

AWARDS

Empolyee of the month

March 2015

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