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Customer Service Microsoft Office

Philadelphia, Pennsylvania, United States
January 11, 2017

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Indiya Frazier

*** ***** ******** ***.*

Camden, NJ 08103



I am in search of employment where my customer service, hospitality, and managerial skills will be utilized and appreciated.


Typing 50 wpm Microsoft Office

Dictation Phone Service

Money Handling Negotiation

Active Listening Public Speaking

Service Orientation Critical Thinking


Yahweh Child Care Development Center Camden, NJ S ep/15 - Dec/16 Head Teacher, Toddler and Pre- K

Responsibilities include knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. Lemon Pop Cherry Hill, NJ July/15 - Present


Responsibilities include greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases, and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Xstream Travel World Wide April/15 - Dec/16

Travel Agent

Responsibilities include collecting payment for transportation and accommodations from customer. Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required. Compute cost of travel and accommodations, using rewrite and edit copy to improve readability, or supervise others who do this work.Verify facts, dates, and statistics, using standard reference sources. Read copy or proof to detect and correct errors in spelling, punctuation, and syntax. Self NY,NJ,DL,PA May/03 - Dec/16

Independant Cosmetic Consultant

Responsibilities include keeping work stations clean and sanitize tools such as cosmetic brushes. Analyze patrons' skin type and other physical features to determine and recommend beauty treatment or suggest color combinations and styles.Schedule client appointments. Applying full face and partial makeup applications. Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. KRA Corporation Camden, NJ Mar/12 - Jun/14

Outreach Coordinator

Responsibilities included providing direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints. Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.

Camden County College Blackwood, NJ Sep/10 - Mar/12 Receptionist and Deaf and Hard of Hearing Note Taker/ Tutoring Center Receptionist Responsibilities included prepare, rewrite and edit copy to improve readability, or supervise others who do this work.Verify facts, dates, and statistics, using standard reference sources. Read copy or proof to detect and correct errors in spelling, punctuation, and syntax.

New Co. Inc. P hiladelphia, PA Jul/07 - Jun/08

Customer Resolution Representative

Responsibilities included conferring with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.Check to ensure that appropriate changes were made to resolve customers' problems.Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Clarion Hotel and Conference Center C herry Hill, NJ Jul/07 - Jun/08 Front desk Receptionist

Responsibilities included Greet, register, and assign rooms to guests of hotels or motels.Verify customers' credit, and establish how the customer will pay for the accommodation.Contact housekeeping or maintenance staff when guests report problems. Make and confirm reservations. Hilton Hotel and Casino A tlantic City, NJ Oct/05 - Sep/06 Front desk Receptionist

Responsibilities included issue room keys and escort instructions to bellhops.Keep records of room availability and guests' accounts, manually or using computers.Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.Compute bills, collect payments, and make change for guests. Education

Lincoln University

Philadelphia, PA

Presently Enrolled

Human Services Bachelors Program

Professional Impact New Jersey

Cherry Hill, Collingswood, Bellmawr, NJ

30 hours/ credits Completed

Advocating Growth for Early Childhood Educators

Camden County College

Blackwood, NJ

Some Credits

Sign Language Interpreting Education/ Human Services American Hotel and Lodging Association

Washington DC, MD

Guest Service Gold Professional/ Instructor, Test Administrator Pennsauken High School

Pennsauken, NJ


References given upon request

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