Operation staff
Resume:
ELENA ZARAGOZA YAP
#*th street Maligaya Village Dolores, City of San Fernando, Pampanga, Philippines
acx704@r.postjobfree.com
OBJECTIVE:
Seeking a good opportunity in a good company that enables me to improve my skills, increase my
practical experience, fulfill my personal ambitions and expand my knowledge.
ABILITIES AND SKILLS:
Knowledgeable in Computer works (Microsoft Word, Microsoft Excel, Power Point Presentation,
Outlook)
Works well under pressure
Can handle stressful task
Effectively thinks of solutions to problems
Handle works effectively
EDUCATIONAL BACKGROUND:
Tertiary: Bachelor of Science in Commerce
Major in Computer Science
University of the Assumption
Unisite Subd. San Fernando, Pampanga, Philippines
19992004
WORK EXPERIENCES:
OPERATION STAFF
LBC EXPRESS INC.
CLHOCLK Bldg. Dolores Junction, City of San Fernando, Pampanga
March 2016 Present
JOB DUTIES AND RESPONSIBILITIES
Provide administrative support to the area and/or superiors. Duties include general clerical,
receptionist and project based work.
Project a professional company image through inperson and phone interaction.
Plans and manages the day to day activities to continually improve work efficiency of the Area
Manager to ensure the management with up to date and accurate reports and information from
support Departments that will help achieve companys yearend goal.
Request regarding office equipment, supplies and other teams concerns.
Incharge in CLHO Petty Cash Fund. As such, preparing the PCV and PCF Summary for
replenishment to Accounting Staff.
CUSTOMER ASSOCIATE
LBC EXPRESS INC.
(Mexico Team)
March 2014 March 2016
JOB DUTIES AND RESPONSIBILITIES
Prepares for customer inquiries by studying products, services and customer service processes.
Records customer inquiries by documenting inquiry and response in customers accounts.
Responds to customers inquiries by getting the details right, own the issue, be observant and
make the first move, work together to help customers and look attentive and be friendly.
SEMINARS ATTENDED:
THE ANTIMONEY LAUNDERING ACT of 2001, as amended
LBC ESI building, General Aviation Centre, Domestic Airport Compound,
Domestic Road, Pasay City
May 1415, 2016
LBC AntiMoney Laundering Certified Trainer
New Horizon Hotel
April 24, 2016
IATA Dangerous Goods Regulations
The AFPI Training and Development Center
May 2015
New Orientation Associate
CLHO CLK Building Dolores Junction, San Fernando, Pampanga
OTHER SKILLS
Housekeeping NCII
Food and Beverage Service NCII
PERSONAL DATA:
Date of Birth: August 28, 1982
Place of Birth: City of San Fernando, Pampanga, Philippines
Civil Status: Single
Age: 34
Religion: Catholic
Language: English, Filipino, Pampango
CHARACTER REFERENCES:
Ms. Ma. Concepcion Batac
HR GeneralistCL Area LBC Express Inc.
CLK Bldg. Dolores Junction, San Fernando, Pampanga
Ms. Marilyn S. Del Pilar
Team HeadLBC EXPRESS INC.
CLK Bldg. Dolores Junction, San Fernando, Pampanga
I attest the above information is true and accurate to the best of my knowledge and beliefs.
Elena Z. Yap
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