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Customer Service Insurance

Madison, Wisconsin, United States
January 09, 2017

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Bryanna R Wheeler

**** ***** ****** ***** ***.*** Madison, WI

Phone: 414-***-****

Career Objective

To obtain and maintain a career in a professional and productive setting.

Expand my knowledge base to be a subject matter expert in the pertinent field.

To share my qualifications and skills with a company that will be as invested in me and my career growth development as I am in the success of the business.

Summary of Qualifications

Positive attitude- I am an extremely positive person and am always willing to help whenever and wherever I am needed.

Customer service-orientated- I’m great with people and always welcome everyone with a warm, sincere smile. I have many years of experience in customer service.

Punctual/Dependable - I am always on time and understand the importance of punctuality and the hindrance unplanned absences can have on a team.

Organized/Multi-Tasker - I strive to be a very organized person. It does not take me long to find ways to work in an organized and efficient manner. I am a self-starter who works well in both team and individual settings. I also excel at switching tasks without warning.

Motivated- I’m a very motivated and determined individual. I take pride in my work and will put my all into all tasks whatever they may be.

Work Experience

Billing Specialist/Shipper/Receiver Specialist

Dates: 10/15 to Current

Employer: Aljan Company

Madison, WI


Enter bills efficiently and accurately, making sure the codes are appropriate for the service we are providing, as well as making sure the IDC 10 codes are updated and match what was diagnosed on the Rx.

Calling to verify benefits for each patient and using either the contracted or non-contracted amounts to calculate the out of pocket the patient will be responsible for.

Contacting the patient with the estimated out of pocket and ensuring they would like to proceed with the service, as well as providing them with payment plan options.

Answering all billing questions the patient has and explaining how their insurance plan works to clarify any confusion currently or in the future.

Contacting referring doctors in order to obtain any documentation we need in order to get claims paid and ensuring the device we are providing is medically necessary, specifically Medicare patients.

Submitting authorizations to insurance companies, if deemed necessary, to ensure claim will be paid and contacting the patient if the authorization has been denied and explaining why it has been denied, helping them with the appeal process if that is what they choose to do or giving them a self-pay cash price for the service.

Answering phone calls and answering any questions on the status of the patient’s service, scheduling patients, rescheduling patients, and verifying the current information we have for each patient.

Shipping out any paperwork and casts to the correct vendor/manufacturer, attaching purchase order numbers to each item and appropriate invoice numbers to inform the status of each device for the patient.

Returning any items that did not fit or help the patient by tracking down the correct paperwork and information need to request RA numbers.

Checking in each package we receive and tracking what we did not receive, as well as labeling each device with the proper patient ID number and practioner each item belongs too.

Addressing any problems with the shipments, for example any damages to items received, any charges that are questionable or not appropriate, and any time sensitive items not received.

Keeping track of invoices and entering them promptly so that they will be paid on time and attaching packing slips to the invoices in order to make sure we received the items we are paying for.

Coding out each item on invoice based on the category it belongs to in order to track the amount of money spent monthly on each specific category.

Scanning in any documentation that belongs in the patient charts to the appropriate place.

Documenting any necessary information provided by the patient, insurance company or practioner in order to ensure fluent communication between coworkers.

Using the Epic system in order to retrieve any documentation necessary for insurance companies or information for the practioner.

Customer Service/Cashier

Dates: 10/14 to 10/15

Employer: St. Vincent De Paul

Verona, WI


Answer phone calls and answer the customer’s questions and concerns accordingly.

Take donations and pack them up safely on a truck.

Use my creativity to attractively set up displays with clothing and other inventory.

Communicate all store initiatives and promotions to customers to generate return business.

Set up and explain new membership contracts.

Recommend alternative items if product was out of stock.

Replenish supplies, bags and other materials at each cash wrap.

Ask open-ended questions to assess customer needs.

Operate a POS (Point of Service) system to itemize and complete an average of number customer purchases.

Build long-term customer relationships and advise customers on purchases and promotions.

Organize store merchandise racks by size, style and color to promote visually appealing environment.

Handle multiple cash/check and credit card transactions each day. Count down and account for cash drawer at end of shift.

Customer service/cashier

Dates: 09/13 to 01/14

Employer: Kohl's 5300 S 76th St.

Greendale, WI


Recommend alternative items if product was out of stock.

Set up and explain new membership contracts.

Communicate all store initiatives and promotions to customers to generate return business.

Fold and arrange garments in attractive displays.

Replenish supplies, bags and other materials at each cash wrap.

Ask open-ended questions to assess customer needs.

Design displays to make the store experience interactive, engaging and reassuring.

Operate a POS (Point of Service) for all customer purchases.

Routinely answer customer questions regarding merchandise and pricing.

Organize store merchandise racks by size, style and color to promote visually appealing environment.

Monitor cash drawers in multiple checkout stations to ensure adequate cash supply.

Build long-term customer relationships and advised customers on purchases and promotions.

Inshop/Delivery Driver/Closer

Dates: 08/10 to 08/13

Employer: Jimmy John's 5075 S 76th St.

Greenfield, WI



Bagged, boxed or gift-wrapped sold merchandise per customer’s request.

Assisted customers with food selection, inquiries and order customization requests.

Provided an elevated customer experience to generate a loyal clientele.

Politely assisted customers in person and via telephone.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Answered phone calls by addressing customer inquiries, solving problems and providing product information.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Maintained cleanliness and presentation of stock room and production floor.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Education Experiences


Attendance: 09/09 to 01/11

Greenfield, WI


GPA: 3.0

VICI Aveda Institute

Attendance: 09/13 to 02/14

Milwaukee, WI


GPA: 3.4

Degree obtained: Esthiology Science

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