Customer Service Support
Resume:
Benjamin J. Anderton
****************@*****.***
I have always had an aptitude for all things electronic and mechanical. I am experienced in handling the needs of my clients and their customers. I am experienced in providing technical support and operational assistance to users of all experience levels. I have continually shown that I am knowledgeable and have strong leadership skills. I have more than 10 years of experience with supporting electronics including: Windows, Linux, and Mac computer systems, phones, tablets, and varied types of networks. My experience in customer service, networking, hardware troubleshooting, and software support make me a good fit for managing IT service needs. Experience
October 2015 – June 2016 Providence Health & Services at Kadlec Desktop Support Specialist Migration Team Lead
● Lead for ATE support (At the Elbow) for migrations in clinics and hospitals, including troubleshooting, and problem resolution for hardware and software.
● Responsible for pre-migration hardware validation to ensure complete and accurate details of workstations to be migrated.
● Lead the project to replace 800 Wyse Thin Client workstations through the process of configuration, testing, and deployment.
● IT Support for a Hospital Enterprise environment, for over 3,000 users in Hospitals and clinics.
● Troubleshooting Dell and HP hardware, Citrix client connectivity, Dragon Naturally Speaking, Epic EMR, and Windows 7 Enterprise within multiple domains. November 2013 - July 2015 Nuvodia LLC
IT Support Engineer
● Onsite IT support for Medical/Dental offices.
● First line support covering: both Avaya & Cisco IP phone systems, Citrix server and client side operations, Hardware and software concerns for servers and end users,
● Rapid response to requests for service and thorough documentation for swift resolution and/or escalation of issues when necessary to Network and Systems Engineers.
● Provided support for EMR and document management systems designed for Healthcare
● Microsoft Exchange and AD account creation and management.
● Full range monitoring and support for Servers, Desktops, Laptops, and mobile devices. October 2010 – November 2013 Amazon.com
Digital Customer Service Associate and Team Lead
● Provide telephone support, troubleshooting, and first-call problem resolution.
● Supporting Amazon created hardware and software for the various Kindle models and multi-platform reading applications.
● Troubleshooting for Wi-Fi and cellular communication issues affecting device operation.
● Worked Team Lead from October 2011 until May 2012 to fill seasonal need for additional staffing.
● Supervised up to 20 associates providing process and policy coaching to improve individual and team performance.
Benjamin J. Anderton ****************@*****.*** 509-***-**** May 2006 – October 2010
Full Spectrum IT Specialist
Self-Employed
March 2008 – September 2008
PC Refresh Technician
Contract for Unisys at Honeywell Intl
February 2007 – May 2007
PC Technician
Computer Shack Inc.
October 2001 – February 2002
Substitute Technology Technician
Lake Pend Oreille School District #84
February 2000 – June 2001
Information Systems Intern
Spokane Police Department
● Worked as IT Team Lead for Insight Global on Chase/WaMu bank merger, supervising up to 5 technicians throughout hardware and software conversion.
● Troubleshooting internet connectivity problems for Clearwire Corporation on-site at customer locations.
● Provide technical training for computer users of all skill levels.
● Analyze customers' needs and provide consultation and cost analysis for current and future technology solutions.
● Receive and Classify incoming support calls.
● Prioritize and schedule repairs of issues from a help desk database.
● Load system images onto new PCs and add computers to domain.
● Install and configure software packages specific to station for end users.
● Migrate files and settings from old systems.
● Configure VPN and wireless networking settings.
● Worked with administrators to prioritize help desk issues at multiple locations.
● Diagnosed and repaired hardware, software, and network issues.
● Remove viruses and Malware.
● Prepare new and refurbished computers for sale.
Education
May 2003 – May 2006
University of Idaho
● Major – Mechanical Engineering.
● Worked on various projects, both individually and with groups and consequently developed the necessary skills to be productive in any environment. August 1998 – December 1999
North Idaho College
● Major – Electrical Engineering.
● Minor – Computer Science.
Contact this candidate