Instructor Trainer Information Technology Professional

Joseph L. McDonald

Corporate/Operations Instructor & Trainer / Information Technology Professional & Digital Content Producer

*** ** ****, **** ***, Cibolo, TX 78108

******.*.********@*****.*** Primary: 318-***-**** Alt: 808-***-****

GOVERNMENT CLEARANCE

TOP SECRET//SCI

PROFESSIONAL SUMMARY

I am a seasoned military veteran with strong information technology & digital content production expertise. I am driven by my desire to succeed in achieving excellent results with professionalism through organization and accountability as a certified instructor, trainer, information technology professional, and digital content producer. My endeavor is to succeed, in fulfilling the objectives of your mission(s) and purpose(s). This will be accomplished via the strengths of my hands on experiences as a student, instructor, and trainer. I understand the need to quickly address, troubleshoot, (re)configure, and resolve unexpected technical and non-technical issues and problems; as well as the need to establish and maintain professional interpersonal communications and relationships with internal and external leadership, team members, and clients. I am authorized to work in the US for any employer.

WORK EXPERIENCE

Operations Controller

General Dynamics – Kelly Field, San Antonio, TX – Aug 2010 to Nov 2015

Responsibilities

•Facilitated and guided various group discussions between multiple geographically separate organizations to achieve various needed, desired, and preferred results

•Designed and developed high level visual information products in collaboration with the editors, subject matter experts, and clients

•Accurately determined the most appropriate media to accomplish training lesson objectives then effectively communicated those objectives & themes by utilizing a wide variety of computer graphic production techniques, methods, and procedures

•Designed, arranged, advised, and provided visual information services for curriculum documentation, instructional, and training presentation purposes

•Established and maintained a positive and professional relationship with internal and external customers, team members and department contacts

•Researched information then built and briefed slides in PowerPoint & other presentation software

•Proficiently constructed easy to follow instructional aids and checklists

•Compiled, edited, disseminated, and routed various classification levels of information to appropriate entities for processing, situational awareness, and decision making

•Advised personnel in the proper handling of both classified and unclassified material

Director of Photography & History / Minister of Media Ministry

Victory Worship Center (Volunteer) – San Antonio, TX – November 2011 to October 2016

Responsibilities

•Facilitated youth ethical decision making discussions and exercises to help youth better deal with grey area dilemmas.

•Instructor, Teacher, and Trainer

•Director of Photography & History & Minister of Media Ministry (Graphics, Video, Sound, Animation)

•Advises, ascertains & transforms ideas and information from various sources into visual productions

Digital Content Producer / Manager / Webmaster & Graphics Designer

Healing Rain Falling Ministries – Chicago, IL – January 2016 to Present

Responsibilities

•Facilitator, Instructor, and Trainer

•Digital Content Producer / Manager / Webmaster

•Public Affairs & Public Relations Specialist

•Graphics Developer / Designer

Digital Content Producer / Webmaster & Graphics Designer

Essence O Beauty (Volunteer) – Cibolo, TX – January 2013 to Present

Responsibilities

•Web Content Producer / Webmaster

•Visual Production Specialist (Photography, Graphics, Video, Sound, Animation)

•Graphics Designer & Photographer

•Public Affairs Specialist

•Trainer & Instructor

•Advisor & Specialist to customers on visual information projects

Digital Imaging Specialist

BestBuy – Selma, TX – April 2016 to Present

Responsibilities

•Primary Digital Imaging Specialist

•Assists clients / customers in making the best and most informed decision

•Understands client / customer needs and presents custom solutions

•Stays current on digital imaging technology information

Photographer / Studio Sales Associate

Portrait Innovations – Selma, TX – December 2015 to February 2016

Responsibilities

•Oversaw all studio functions

•Photographed various types of portrait photographs

•Ensured accurate production of portraits

Cyber Operations / Radio Frequency Transmissions Specialist

United States Air Force – Barksdale & Lackland AFB – June 2003 to Present

Responsibilities

•Certified Instructor & Trainer

•Counseled Airmen dealing with life, ethical, educational, career, and religious issues

•Assigned as Editor-in-Chief of the 426 Network Warfare Squadron (NWS) News Letter

•Redesigned the layout, look, flow, and feel of the 426 NWS News Letter

•Subject Matter Expert for the design, layout, & presentation of information on the 624 OC DataWall

•Integral in the visual presentation of briefings to various Distinguished Visitors for the 24th AF

•Granted primary photographer role for various key and historical ceremonies of the 960th Cyberspace Operations Groups (CyOG) and its detachments

Customer Service Agent

Alorica – Universal City, TX – December 2014 to May 2015

Responsibilities

•Provided end-user customer phone support while ensuring that calls and data provided were processed & maintained in strict confidentiality in adherence to various federal laws, regulations & established policies, procedures, confidentiality & quality standards,

•Established and maintained a positive and professional relationship with internal and external customers, team members and department contacts

•Maintain an in-depth knowledge of products and services, as well as policies and procedures

•Collected information, investigated issues, then diagnosed and troubleshot customer issues and problems

•Recorded and verified customer information in various designated systems and maintained documentation of contact with clients and customers in clear, concise notes with detailed explanations using already established notation systems

Photo Lab Supervisor / Manager

CVS Pharmacy – Bossier City, LA – November 2000 to December 2007

Responsibilities

•Supervised, instructed & trained technicians as customer service representatives & cashiers

•Trained technicians in the proper handling and maintenance of photo lab equipment and operations

•Performed, trained & delegated the duties of equipment & supply inventory custodian

•Recognized consistently, at District level as outstanding customer service representative

Instructor / Trainer / Team Leader / Machine Gunner

United States Marine Corps – Bossier City, LA – January 1994 to February 2002

Responsibilities

• Instructor & trainer for machine guns for entire unit

• Team Leader for primary machinegun team and squad

• Qualified expert machine gunner trained, supervised and advised 80 Marines & 15+ other personnel to qualify at expert level in proper deployment & use of machine guns

EDUCATION

Bachelor of Science, Information Systems and CyberSecurity

ITT-Technical Institute – San Antonio, TX

2012 to 2013

Associate of Science, Information Systems Technology

Community College of the Air Force – Barksdale AFB / Bossier City, LA

2003 to 2007

COMPUTER SKILLS

Mac & Windows Operating Systems; Various Macintosh & Windows hardware & software; Microsoft Office (Windows & Mac): Advanced in Word, Intermediate in Excel, Advanced in PowerPoint; Adobe Photoshop, Illustrator, Lightroom & Acrobat; Affinity Photo & Designer; DAZ Studio, WordPress, 123 Form Builder, Sony Vegas Pro; Windows Live Photo, Movie & DVD Maker; Avid Pinnacle Studio; Corel Paint Shop Pro; iMovie; Aurora 3D Animation; Art Text

ACCOMPLISHMENTS

CERTIFICATIONS

Instructor Certification Course, Apr 2013

Air Force Trainer Certificate, Sep 2014

Minister’s Certificate of License, Sep 2000

Security+ Certified, Aug 2009

Communications-Computer Systems Operations Specialist, Sep 2005 / Adv. Aug 2007

Religious Lay Reader, Sep 1994

Certificate of Appreciation as Unit Moral Officer (USMC), Aug 1994

Certificate of Commendation (USMC), Jan 1996

Meritorious Mast (USMC), Feb 1997

Certificate of Achievement through Adversity (USMC), Sep 1994

Radio Frequency Transmissions Systems, Jul 2004

Electronic Principles, Feb 2004

TRAINING

Network Warfare Bridge Course,

May 2014

Security Essentials Bootcamp, April 2014

Certified Ethical Hacker Bootcamp,

Sep 2014

Full Mission Qualification Training,

Sep 2008

Initial Qualification Training, Jun 2007

Non-Commissioned Officer-Leadership Development Course, Aug 2008

Professional Development Course, Jan 2010

Airman Leadership School, Dec 2006

Infantry Training Battalion (USMC), Sep 1995

VOLUNTEER LEADERSHIP EXPERIENCE

Certified Training Instructor for the 624 Operations Center Cyber Weapons System;

Air Force Jr. ROTC Instructor & Trainer & AF Jr. ROTC Honor Guard & Drill Team Commander & Trainer

Primary Photographer for General’s & Colonel’s Special Events

Photographer for Stand-up of the 1st Air Force Reserves Cyber Unit, attachments & name changings

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