Customer Service Management
Resume:
Felicia Bowman
Accounting/HR professional with extensive experience in managing multiple departments, accounting, auditing, financial analysis, Medicare cost report preparation, forecasting and budget development. A proven leader recognized for sound decision-making abilities, strong analytical skills, financial acuity and outstanding performance developed from a solid background in finance, human resources and operations management. Proficient in Microsoft Word, Excel, Access, and PowerPoint as well as systems experience with Sage 50, QuickBooks, ADP HRIS, and mainframe based accounting and inventory systems.
Professional Experience
DHS Current
Audit Coordination Supervisor
Supervise the examining and analyzing of accounting records and compliance audits. Implement quality assurance programs to verify the accuracy and overall efficiency of fiscal and administrative controls.
Conduct compliance, performance, and financial audits or reviews of audits for management to assess the effectiveness of controls, the accuracy of financial records, and the efficiency of operations of internal divisions, agencies, and programs.
Review audit reports, analyzes trends, and reviews audit summaries for accuracy, completeness and content.
Provide advice and technical assistance to auditors or providers on methods of correction of audit exceptions.
Review financial information to determine and ensure compliance with established criteria and regulations.
Provides technical assistance to business entities by interpreting state and federal fiscal policies and directives with application to state fiscal examination.
Compile data and audit information for preparation of reports and records findings and analysis of information for future projections.
Supervise and participate in preparing, analyzing, and administering annual reports, financial statements, and other records using standard accounting and statistical procedures to assess financial condition and facilitate financial planning.
ARORA 12/14 – 8/15
Finance Director
Directed the financial activities and staff of ARORA (a 501©3 non-profit organization). Managed, invested and grew reserve funds from 6 to 14 months. Successfully transferred and restructured the organization’s retirement plan 3 times during my 11-year history with ARORA.
Monitored standard acquisition fees, income and expense budgets.
Managed and monitors cash, including accounts receivable and payable.
Supervised monthly preparation of financial statements.
Prepared annual operating budget for Arkansas Regional Organ Recovery Agency.
Prepared necessary tax forms for Arkansas Regional Organ Recovery Agency.
Acted as resource to management and staff regarding financial questions, including financial presentations.
Coordinated audits by Medicare and independent auditors.
Controlled and maintained record keeping of capital expenditures.
Evaluated internal controls as appropriate.
Familiar with current financial legal statutes.
Prepared annual CMS cost reports.
Ensured that the organization’s financial practices were consistent with CMS regulations. Kept informed of current issues affecting organ and tissue procurement and transplantation, activities, and accounting practices.
Supervised and coordinated activities of the staff for the finance department.
Created job descriptions, administrative and financial policies and procedures.
Was responsible for department meetings and exceeding all customer service standards as set for the organization.
Ensured that the organization followed appropriate purchasing procedures to obtain the best possible price from vendors.
Liaison to Finance Committee and Board of Directors.
Negotiated, reviewed and managed corporate contracts including employee benefits, commercial insurances, retirement and investment planning
ARORA 03/04 – 11/14
Director of Finance/HR
Directed and managed the overall financial and human resources functions, services, policies and programs for ARORA. Under my leadership, annual revenue and staff doubled. Managed and grew investments from $200k to over $5 million in 11 years. Researched, installed and programmed HRIS system (payroll, benefits and performance).
Monitored standard acquisition fees, income and expense budgets
Directed cash management, including accounts receivable and payable
Prepared monthly financial statements
Prepared annual operating budget for Arkansas Regional Organ Recovery Agency
Prepared necessary tax forms for Arkansas Regional Organ Recovery Agency
Acted as resource to management and staff regarding financial questions, including financial presentations
Coordinated audits by Medicare and independent auditors
Controlled and maintained record keeping of capital expenditures
Evaluated internal controls as appropriate
Familiar with current financial legal statutes
Prepared annual CMS cost reports
Ensured that the organization’s financial practices were consistent with CMS regulations. Kept informed of current issues affecting organ and tissue procurement and transplantation, activities, and accounting practices
Supervised and coordinated activities of the staff for the financial services and human resource departments Developed job descriptions, hiring policies and procedures, performance evaluations, and handled disciplinary actions as necessary for entire organization
Was responsible for department meetings and exceeding all customer service standards as set for the organization
Ensured that the organization followed appropriate purchasing procedures to obtain the best possible price from vendors
Directed recruiting and staffing; organizational planning; performance management and improvement systems; employment, corporate compliance and regulatory concerns; employee orientation, development and training
Corporate Compliance Officer
Liaison to Finance Committee and Board of Directors
Negotiated, reviewed and managed corporate contracts including employee benefits, commercial insurances, retirement and investment planning
Partners for Inclusive Communities 04/02 - 02/04
Business Manager
Managed over 50 grants and contracts for this disability rights organization.
Managed all division grants and contracts
Grant and financial reporting
Supervised accounts payable, receivables and purchasing
Managed restricted and unrestricted funds
Arkansas March of Dimes 10/97 - 04/02
State Director of Operations
Provide overall planning and management of chapter accounting and budgeting process, investments, purchasing, office management and financial reporting.
Payroll
Accounts payable and receivable
Staff and volunteer training
Funds and personnel management
Board liaison
Responsible for annual external audit
Internal audits
Developed and maintained annual budget
Education, Membership and Certification
Bachelor of Arts, Accounting, Southern Arkansas University - Magnolia, Arkansas
Masters, Human Resource Management, Webster University - St. Louis, Missouri
Arkansas Notary Public, Commission expires October 14, 2023
Computer Experience
Excel, Word, Access, PowerPoint, AASIS, SAGE 50, ADP HRIS, and QPulse
Professional References
Mrs. Janet Pulliam, Esq.
ADR Strategies
P.O. Box 7785
Little Rock, Arkansas 72217
Mr. Michael Hudson, Hospital Development Director
Nevada Donor Network
2061 E. Sahara Avenue
Las Vegas, Nevada 89104
Mr. Brennan McCutchen, Director of Wealth Management
Hagan-Newkirk
6325 Ranch Drive
Little Rock, Arkansas 72223
Mrs. Claudette Holt, Deputy Director
DHS Office of Payment Integrity and Audit
700 Main Street
Little Rock, Arkansas 72203-1437
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