Customer Service Sales

Anthony Gomez

**** ******** ****** *********, ** 30253 678-***-**** *******.*******@***.***

Objective

To use my education and the lessons learned in my hands-on internships to make an immediate and significant contribution in project management or leadership for a competitive corporation.

Education

BACHELOR OF BUSINESS DECEMBER 2015 GEORGIA COLLEGE & STATE UNIVERSITY

Major: Marketing

MASTER OF SCIENCE MAY 2016 UNIVERSITY OF GEORGIA

Major: Kinesiology

Concentration: Sport Management and Policy

Skills & Abilities

LEADERSHIP

Coached, trained and challenged employees, students, and volunteers to meet and exceed expectations.

SALES

Maximized revenues for multiple organizations using persuasion, creativity and persistence.

PROBLEM SOLVING & CONFLICT RESOLUTION

Successfully resolved internal and external customer problems and issues with tact and diplomacy.

COMPUTER SOFTWARE

Proficient in Paciolan and Microsoft Office (Word, Excel, PowerPoint).

Experience

TICKET SALES & OPERATIONS GRADUATE ASSISTANT UNIVERSITY OF GEORGIA ATHLETIC ASSOCIATION

JANUARY 2017-PRESENT

Report directly to the Associate Athletic Director for Ticket Operations. Responsible for developing, enhancing and expanding relationships with high profile current and future William C. Hartman Fund donors, player family members and player recruits. Specifically, I am tasked with providing special assistance at athletic functions, including seat assignment, ticket distribution and problem resolution.

oRepresent the University with donors valued at over $22 million.

oMaximize revenue on game day by finding alternative selling methods.

oResearched and executed preparation plans for all away and neutral site games.

oAct as the main liaison between the ticket office and account holders via email and on the phone.

Experience

TICKET SALES & OPERATIONS INTERN UNIVERSITY OF GEORGIA ATHLETIC ASSOCIATION JULY 2016-DECEMBER 2016

Assisted in the day-to-day operations including customer service, ticket resolution, seat assignment, seat recording and game day services for football and basketball events.

oActed as the liaison between the ticket office and account holders.

oConducted and received numerous inbound and outbound calls, as well as communicated with donors via email.

oOrganized ticket timelines for all sports, resolving both donor and student issues.

oDemonstrated trust and responsibility when handling large cash, check and credit donations.

oAllocated nearly 45,000 seats for the Chick-fil-A kick off game.

ASSISTANT MANAGER/BARTENDER CAPITAL CITY BAR

JULY 2012-DECEMBER 2015

oManaged and maintained inventory of the bar

oDirected 20 employees

oDeveloped and coordinated promotional events

oImplemented promotional events through social media

oIncreased sales through promotions

oSold tickets to live music events

SPORTS MARKETING INTERN GEORGIA COLLEGE & STATE UNIVERSITY

JULY 2014-DECEMBER 2014

oPromoted and created awareness for upcoming athletic events

oMaintained social media outlets

oBuilt relationships with fans

Contact this candidate