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Customer Service Sales

Location:
Canton, MI
Posted:
January 09, 2017

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Resume:

Robin VanDerRoest

**** ***** **.

Canton, MI ****7

Phone: 734-***-****

Email: acx6nj@r.postjobfree.com

OBJECTIVE: To achieve the highest level of performance and level of quality within the Administrative field and to continue to strive to further my present and future goals.

EMPLOYMENT

WIPRO TECHNOLOGIES January 2014 – December 2015

(Contracted by only Customer in Seattle, WA – Boeing)

Procurement Coordinator

Prepares open unbilled report and works with supplier to clean up

Prepares Demand Management reports centered on Escapes and communicates with Business Partners

Prepares and distributes Cancellation/Backorder reports

Gathers and prepares for QBR reports

Handles Badging issues for suppliers (new/renewals/visitors/parking)

Focal for suppliers on status requests on PO’s

Pulling Part Use Data

Focal for supplier on-line access (Ramping new suppliers, problems)

BPA and Supplier focal

QBR WebEx set-up and meeting notes

Cost savings Meeting host and management SharePoint

Diversity Tier 2 Supplier Reporting Data

BPA/CPA Utilization Report

THE ELITE CATERING COMPANY August 2013 – January 2014

Office Manager

Prepare Proposals for customer inquiries as per there needs such as weddings, corporate lunches, graduations

Generally manage the daily functions of the office

Answer telephones

Monitor emails

Prep foods for cooking as well as cook when needed

Deliveries of Corporate lunches

Serve at various functions being catered when needed

2010bambiratt2010 On-Line Business June 2010 – Present

Entrepreneur

Purchase goods and services to be added to inventory

Researched, collected and complied information for supply sources; maintains reference library including vendor/bidder listings

Plan and prioritize personal sales activities and customer/prospect contact towards achieving agreed business aims, including costs and sales - especially managing personal time and productivity.

Plan and manage personal business portfolio/territory/business according to an agreed market development strategy.

Manage product/service mix, pricing and margins according to agreed aims.

Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, to optimize quality of service, business growth, and customer and satisfaction.

Use customer and prospect contact activities tools and systems, and update relevant information held in these systems.

Plan/carry out/support local marketing activities to agreed budgets and timescales, and integrate personal sales efforts with other organized marketing activities, e.g., product launches, promotions, advertising, exhibitions and telemarketing.

Respond to and follow up sales enquiries using appropriate methods.

Monitor and report on market and competitor activities and provide relevant reports and information.

Record, analyze, report and administer according to systems and requirements.

Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.

Develop relevant knowledge, techniques and skills on merchandise.

CANADIAN FORCES BASE KINGSTON June 2009 – June 2010

(Department of National Defense-Base Construction Engineer – Utilizes all aspects of running a base from roads, grounds, maintenance on existing buildings to new construction)

Procurement Specialist

Receives authorized requests

Processes requests for material from start to finish

Raises requisitions, places, confirms and reviews authorized requests to purchase goods and services

Reviews and signs contractual documents, verifies clauses, and procures goods and services.

Manages, on a monthly basis, an acquisition card with a $250,000 spending limit.

Performs the reconciliation process by verifying that related transactions are charged accurately and ensures that supporting documentation is complete and accurate

Inputs information.

Ensures invoice payments are made to vendors within departmental Payment on Due Date Policy.

Examines, analyzes and reviews expiring contracts with Contract Supervisors

Maintains all procurement files including invoices on project files to comply with standards and best practices for the storage, audit and visibility of such files.

Prepare and review procurement documentation

Provide information on the status of current and completed requisitions.

Research and interpret policies, procedures, regulations and pertinent legislation relating to procurement services.

Determine best value with respect to price, availability and requirement.

CITY OF BELLEVILLE June 2006 – June 2009

Purchasing Department, Engineering & Public Works (Belleville Transit),Building Department Administrative Assistant

Prepared, placed and or issued advertisements, notices, notifications to bidders, respond to vendor inquiries, bid openings; prepares bid summaries and other reports as required.

Provided administrative assistance with the purchasing functions for all corporate acquisitions of equipment, materials, supplies and services (includes all tenders, quotations, and proposals), by assembling, printing and issuing such documents.

Performed administrative, secretarial and clerical duties for purchasing section of the Finance Department

Solicited verbal and informal quotations and proposals from vendors for minor-value requirements

Provided assistance and information to council, city staff and Vendors with respect to Purchasing policies, activities and contractual inquiries on an ongoing basis, while being able to determine the confidentiality of certain information under the freedom of information act.

Researched, collected and complied information for supply sources; maintains reference library including vendor/bidder listings; circulates vendor information to appropriate staff; responds to inquiries regarding source information.

Responsible for records management of the purchasing section, including answer telephone inquiries

Customer Service at counter as well as over the telephone, take complaints, maintaining confidential filing system.

Prepare tickets for school trips, prepare bus passes for distribution to our sellers, prepare Mobility Bus cards for applicants as well as War Veterans Passes in a Access database

Deliver and distribute mail and fax to appropriate department/personnel

Radio communication with the Transit Bus Drivers

Prepare monthly Ridership Statistics reports for Senior Management and Council and maintain a variety of other records, data and reports.

Records management for two databases

Answer Telephone inquiries

Prepared cheque vouchers and invoices

Liaison for building inspectors

TYENDINAGA PROPANE November 2004-June 2006

Assistant Manager

General filing, invoicing, monthly statements, collections on outstanding accounts

Records management for database of approximately 1000 customers, general accounts payable, accounts receivable

Reception duties

Customer Service in the sales of propane and propane accessories, which include fireplace, furnaces, fridges and stoves by telephone as well as in person

Involved in the implementation of a new networking system and telephone system in the new addition for the propane business and clothing store.

Maintaining the entire network system

Customized and prepared business cards and Letterhead for “Work Gear” clothing company which is owned by my employer

Scheduling the deliveries of propane to customers on a daily basis as well as dispatching of the drivers

Scheduled travel arrangements and hotel accommodations for owner

ELECTROLAB TRAINING SYSTEMS June 1990 - Nov 2004

Receptionist/Sales Support

Reception duties of a 16 lines (inbound/outbound) switchboard for approximately 25 phones

Data entry & Records management of a database of approximately 50,000 customers

Assistant to the Customer Sales Representatives

Sales Rep for the sales of subscriptions of a safety magazine to companies across Canada

Monitoring of the computerized Telecommunications System

Maintaining the maintenance of the office equipment

Distribution of incoming/outgoing of mail

Report Preparation

EDUCATION

Boeing Pride Award

Ontario Secondary Graduation Diploma, Belleville Collegiate Institute & Vocational School

Energizing You and Your Workplace, Loyalist College, Belleville, Ontario

Customer Service /Conflict Resolution, Mouradian Group

Presentation Skills, Volition Alliance



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