Kelly Marie Beech

acx6ko@r.postjobfree.com

**** **** ***** #**, ***********, MD 20782 Cell: 240/551-

0050

PROFESSIONAL EXPERIENCE

Maryland Motor Vehicle Administration July 2012- Present

Silver Spring, MD

Drivers License Agent II

Train new agents on knowledge of State laws pertaining to motor vehicle standard procedures,

drivers license testing, vision and knowledge testing and importance of customer service etiquette

Test applicants as to their knowledge of State laws governing the operation of a motor vehicle

according to standard testing procedures

Conduct drivers license tests to determine the fitness of applicants for drivers licenses

Administer vision screening and knowledge tests in accordance with standard procedures

utilizing appropriate visual testing devices

Prepare a daily report capturing the number of examinations administered, results, and other

relevant data

Receive positive customer comment cards regularly

The Westin Hotel, Washington, DC July 2012-April 2015

Greenbelt Marriott, Greenbelt, MD April 2010- June 2011

Front Desk Agent/Service Express/Night Auditor/ Bartender/Server

Processed guest check in and check out and maintained positive guest relations

Communicated with all hotel departments to satisfy guests requests

Resolved guests complaints or concerns and attended to requests for services

Maintained up to date knowledge of daily scheduled events, current rate, products and services

offered, house count, room availability and expected arrivals and departures

Answered telephone calls in a timely manner and respond to inquiries

Managed all front desk duties during the overnight shift

Balanced hotel accounts to zero and ran reports to be distributed to different departments to

the next day

Processed Night Audit reports to reconcile the days work from all departments

Maintained safe, clean and organized work area

Winstons Chimney Restoration October 2010-July 2012

Arlington, VA

Administrative Assistant

Maintained solid customer relationships by setting appointments, handling questions,

researching issues and following up via, telephone, fax, and/or email

Completed data analysis for procedures and reports, processing purchase orders and managing

tracking system

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Maintained and managed office equipment and supplies, and providing back up to office

manager as needed

Performed Accounts Payable duties to include bank deposits and contacting clients in reference

to payments

Dept. of Commerce U.S Census Bureau October 2009-August

2010

Field Representative

Interviewed households at selected addresses either by telephone or in person

Participated in satellite location pinning process

Maintained repeated contact with same households and complete detailed paperwork for each

interview

Verizon Communications/Verizon Wireless July 1998- November 2007

Washington, DC

Maintenance Administrator/ Customer Care Representative

Handled high volume calls for repair division of landline telephone service

Performed trouble shooting procedures for customer resolution

Utilized multiple call center support applications to efficiently assist customers

Scheduled maintenance appointments for customer external repairs

Provided technical support for established accounts

Processed daily sales reports and cash deposits

Completed ongoing training to stay abreast of product, service and policy changes

EDUCATION

Stratford University Falls Church, VA

AA, Hotel and Restaurant Management (2011)

National Massage Therapy Institute Falls Church, VA

Massage Therapy Certification

SKILLS

Microsoft Office 2010 & 2013, QFlow, DLS, Iconsole, Micros, Smart Service, QuickBooks,

CVent Certification

Cash handling and Bookkeeping

CDL-Instructional Purposes Only

DOT Card

Kelly Marie Beech pg. 2

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