William Jack Charles Moran

***** * ********* ** ****** KS 66062 913-***-**** acx6jg@r.postjobfree.com

www.linkedin.com/in/bill moran 770b296

SKILLS AND EXPERIENCE

White Glove Customer Service

Skilled relationship builder, creating ties with the customer beyond just making a sale

Discerning the interest and capacity of prospects and matching to a corresponding product or service

Managing all concerns with honesty and empathy

Passion for setting standards rather than following the standard of service

Delivering on every promise small or large in a timely manner and keeping open lines of communication

Always working to resolve customer issues with empathy and professionalism to maintain customer relationship

Long Term Relationship Building

Periodic status checks with client to discover additional needs proactively and maintain an ongoing working

relationship

Genuinely get to know the client as a person allowing better understanding of needs and building long lasting trust

Results Driven

Highest performing non profit salesman for the Dream Factory with over 350k in business and residential sales for

the Kansas City Chiefs vs. Kansas City Royals Charity Basketball Game

Created organizational structure to establish a successful monthly giving program at Catholic Charities

Designed and executed a streamline thank you letters program for donors reducing completion time from 5 days to

48 hours

Guided goodwill tours of the facilities to donors and students educating of the mission and services provided

through Catholic Charities

Number 1 sales person for Bankers Life and Casualty in the State of Kansas Quarter 1, 2014 for 65 Plus

Insurance/Annuity products

Established an online first successful marketing presence in 65 Plus Insurance Sales for the Kansas and Missouri

markets

One of only three people in the previous 10 years to win the Bankers Life and Casualty 30/90 Award in Kansas (30

new clients in 90 days)

Presentations

Presentations of all sizes delivered interactively with thorough understanding of subject matter

William Jack Charles Moran

13849 S Constance Ct Olathe KS 66062 913-***-**** acx6jg@r.postjobfree.com

www.linkedin.com/in/bill moran 770b296

Create presentations that tell the story to leave customer with a lasting good impression

Presentations given at all levels, from Boardrooms to BBQ s

Always request feedback following presentations with overwhelmingly positive responses

Continued post presentation customer relationship engagement

Critical Thinking

Always working to find win win solutions

Diffusing potentially volatile situations before they escalate

Understand larger view of an organization, always working to exceed the expected goals to support organization

success

Continuous personal development and process improvement

High Moral and Ethical Standards

Clearly disclose and review contract provisions, explaining language not commonly known

Maintains relationships with former clients in an advisory capacity on current and future post retirement strategies

that are best for them

Advocate for retirees offering free consulting prior to retirement

VOLUNTEER/COMMUNITY LEADERSHIP

Mobile Food Pantry Volunteer, New Hope Food Pantry, Olathe KS

Red Hot Night Volunteer, Children s Mercy, Kansas City MO

Major Donors Coordinator, Dream Factory, Kansas City MO

Royals Greensburg Benefit Game Volunteer, Sprint, Overland Park KS

Headed Coat for Kids Drive, Sprint, Overland Park KS

Harvesters Collection Coordinator, Sprint, Overland Park KS

United Way Annual Giving, Sprint, Overland Park KS

VFW Member, KS Membership

William Jack Charles Moran

13849 S Constance Ct Olathe KS 66062 913-***-**** acx6jg@r.postjobfree.com

www.linkedin.com/in/bill moran 770b296

EDUCATION AND CERTIFICATIONS

Rasmussen College, Overland Park KS Oct 2015 Present

Bachelor of Science HR and Organizational Leadership anticipated graduation Dec 2017

Licensed Life and Health Insurance Agent, State of KS Valid thru 2017

EMPLOYMENT HISTORY

Call Center Supervisor UPS, 22nd Century Staffing, Overland Park KS Feb 2016 Present

Business Analyst/Project Manager, Metronet Inc., Overland Park KS May 2015 Nov 2015

Project Controller, Randstad Ericsson, Overland Park KS July 2014 May 2015

Business Development Manager, Bankers Life and Casualty, Overland Park KS Oct 2013 June 2014

Senior Business Analyst, Sprint Nextel Overland Park KS Oct 2011 Aug 2013

Call Center Supervisor, Sprint Nextel Overland Park KS Oct 2005 Aug 2011

Donor Care Manager, Catholic Charities, Kansas City, KS Feb 2003 Oct 2005

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