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Property manager

Katy, Texas, United States
January 08, 2017

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***** ********* ***** ****, ** ***** 832-***-****


Highly successful, dynamic Business and Management Professional with broad experience and leadership in areas including Operations Management, Client Services, Sales/Marketing, Public/Community Relations and administration with highly visible organizations focusing on building positive client relationships. Performance-oriented individual with a strong work ethic and commitment to quality.


Polished staff manager, developer and mentor who leads by example. Strategic thinker and visionary leader with superior leadership qualities and commitment to excellence. Successfully directs and motivates individuals and high performance cross-functional teams to produce optimum results in pursuit of organizational goals. Highly flexible and adaptable to rapidly changing markets.


American Homes 4 Rent Houston, TX

Property Manager 3/2016- present

Responsible for driving revenue by marketing and leasing a large portfolio of recently renovated single family homes. Constantly work with tenants to provide conflict resolutions and customer satisfaction. Trained and supervised a team of leasing agents as well as provided coaching and mentorship. Directed team to enforce rent collections and manage delinquency and maintain a delinquency rate below 3%. Managed over $1.6 million in assets. Daily duties include move-in/move-outs and developing relationships with other third party channels, including other real estate offices and agents, relocation companies and apartment locators. Proficient in Yardi, Excel and Microsoft CRM.

Gordon Partners Property Management Houston, TX Property Administrator 2/2015-3/2016

Responsible for assisting property management team with tenant and vendor customer relations/administrative account management for commercial real estate company.

Track tenant/vendor certificates of insurance

Collect rent, Maintain property files

Entering new leases and renewals in system

Review and reconciles tenant rent and CAM charges

Integrity First Management Group Katy, TX

Property Manager 4/2011-11/2015

Responsible for managing a portfolio of single family properties and assets to include REO (listings, pre-marketing, evictions and closings), rentals, multifamily, land and commercial assets. Oversee the real estate owned property from acquisition to receipt of funds from the sale.

Responsible for monthly reviews and recommend pricing reductions as necessary. Conduct property inspections, assessed property condition and recommending minor repairs. Select vendors and establish business relationships to increase revenue and profitability. Responsible for managing occupied single family homes. Represent the property owner’s interest between the tenants, contractors and realtors while implementing the correct community restrictions and HOA guidelines. Responsible for coordinating marketing, leasing and sale of properties. Managed budgets and negotiate lease/sales contracts. Build relationships with relocation/leasing companies.

Best Assets Houston, TX

Asset Manager 2/2011-5/2014

Responsible for managing and coordinating the disposition of real estate owned (REO) properties from acquisition to closing. Build and maintain effective relationships with repair and maintenance vendors, Real Estate Brokers and Closing Agents.

Establish real estate broker network and assigned properties for listing and marketing. Collaborate with broker in developing a marketing strategy and maximizing the exposure of the property to potential buyers. Ensure repairs and maintenance expenses are within acceptable reimbursable guidelines and obtained required repair bids for authorized repairs based on the marketing needs of the property and as identified by inspection reports.

Monitor and ensure receipt of periodic status reports on unsold properties, sales activity, and marketing strategies.

Closing Specialist

Coordinate all closing and post-closing activities to ensure all contracts and addendums have been completed. Seek to improve the quality and quantity of repair vendors to ensure that maintenance costs are cost effective. Reviewed financial documents for accuracy prior to submittal to compliance. Monitor and track vendor and broker performance to standards and requirements. Role-model team-based management and set the standard in professionalism, appearance and attitude among colleagues. Adjusted pricing for non-performing assets.

Interfaced with all levels of management.

Greystar - Houston, TX Asst.Community Manager/Sales Manager 1/2009-2/2011

Managed daily sales and leasing operations and generated new client contracts to advance business development initiatives for this property with 360 units. Key areas of focus included leasing, sales, outside marketing, expense control, budgeting, rent collection/posting, and setting up vendors. Assisted with training and managing sales consultants. Provided overall leadership and vision for direction of assigned programs and organizational goals and initiatives. Continuously a significant contributor to program development, strategic planning and visionary discussions and efforts.

Integral role in leading company direction and providing leadership for operating considerations.

Provided financial overview and leadership for major operating considerations and effectively maximize ROI.

Developed a community marketing plan as well as weekly marketing plans for on-site staff and networked within the community building ongoing relationships and strategic partnerships with the Chamber of Commerce, HR managers and other businesses to attract new clientele.

Effectively maintained aggressive lease renewal program with optimum increases and conversion ratio.

Significantly increased occupancy through extensive marketing and resident retention efforts.

Formulated new collections procedures for the property resulting in the collection of 10% more than the prior year.

Managed all leasing activities and leasing consultant activities.

Davis Development - Houston, TX

Asst. Community Manager/Leasing Manager 4/2006-1/2009

Hired to assist with all aspects of a new property and lease-up. Performed punch-outs and completed walk-thru with construction manager. Supervised, trained and developed/coached individual as well as groups of sales staff for multiple locations. Conducted property audits and facility tours. Set up new vendor accounts. Participated in recruiting and hiring for properties.

Responsible for developing and championing innovative strategies and tactical initiatives to exceed sales goals. Conducted weekly marketing campaigns to increase property revenue and procured new contracts with local businesses. Generated leads to drive business development initiatives through extensive networking including community outreach venues, professional organizations, and leveraging existing client relationships. Served as the regional trainer for all sales staff. Consistently a top sales rep, exceeding goals/quotas by more than 25%.


Bachelor of Science in Psychology, University of Houston


Microsoft Word, Excel, PowerPoint and Outlook, Yardi, RentRoll, One-Site, AMSI and social media applications


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