Sherdena Dixon-Wilson

**** **** ***** ****** ? Cleveland, Ohio 44120 ? 216-***-****

?acx65d@r.postjobfree.com

Professional Skill Summary:

. Knowledgeable customer service representative, operating multi-line

phones; promoting products; problem resolution; multi-tasking;

operated front cash register, prepped front line, took orders,

assisted customers and counted cash drawers down at close of shift

. Greeted customers; called and emailed case load of students twice

monthly, conducted motivation presentation for 30 students with Power

Point presentations, pulled transcripts and discussed the courses that

would transfer over to a four-year college. Worked with seven clients'

that had M.R.D.D, transported clients to and from appointments for

shopping or doctor's visits and assisted with their meals

Office Management Skill Summary:

. Experienced with operating Microsoft Word 2013, Internet Explorer 9,

Windows and Oracle data entry software, opened accounts, payroll

payouts and scheduled meetings with up to ten people

. Answered multi-line phones professionally, filing, greeted customers

with a smile, organized folders and closed the building and secured

the office

Highlights of Qualifications:

ACT-NCRC Accreditation File Management Order Processing

Answer Telephones Telephone Etiquette Computer Literate

Customer Relations Billing Verification Data Entry

Work Experience:

Administrative Assist Protem Homecare LLC Shaker Hts., Ohio

10/2016 - Present

Sales Associate Acceptance Now Mentor, Ohio

05/2016 - Present

Home Health Aide Protem Homecare LLC Shaker Hts., Ohio 02/2016 -

Present

Administrator Beautiful Gate Ministry Cleveland, Ohio 10/2008 -

Present

Mail Carrier US Postal Service Cleveland, Ohio 11/2015

- 02/2016

CSR H & R Block Cleveland, Ohio 01/2015 - 03/2015

CSR Tri C College Cleveland, Ohio 01/2014 -

09/2014

CSR Popeye's Restaurant Macedonia, Ohio 09/2012

- 03/2013

Education:

Towards Employment Networks4 Success April 2015

Cleveland, Ohio

Cuyahoga Community College Associate Degree May 2014

Cleveland, Ohio

Cuyahoga Community College G.E.D

Cleveland, Ohio

Credentials:

ACT WorkKeys National Career Readiness Certificate - Certificate#

567CJKF3VHDK

Silver Level Applied Mathematics & Locating Information

Platinum Level Reading for Information

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