Data Entry Customer Service
Resume:
Rosie Scott
Cincinnati, Ohio *****
*************@*****.***
Education
University of Cincinnati
GPA: 3.646
Oak Hills High School, Diploma
GPA: 3.31
Experience
CrowdSource
January 2014 – Present
*Transcriptionist
*I work from home transcribing both general media and university course material. After receiving my transcription work from a middle man (Amazon.com, Inc.) from December 2013 until January 17, CrowdSource offered me a position working directly for them to continue transcription work, as well as giving me authority to edit and review the work submitted by others. My main responsibilities include transcribing audio and video, in addition to editing, reviewing, and correcting the work of other transcriptionists. Lil' Miracle Investments
Cincinnati, Ohio
February 2004 – Present
*Owner
*Responsibilities include communications with tenants and work contacts, advertising and selling, staying current with applicable real estate and legal protocol, repairing, maintaining, and updating properties to exceed respective codes.
U.S. Bank
Cincinnati, Ohio
December 2012 – December 2013
*Bankruptcy Department Coordinator
*My responsibilities included the supervision of six account processors, research of both retail and credit card accounts, the knowledge of bankruptcy law, statusing accounts and working accounts in various financial systems (including EBN, RMS, CACs, Hogan, Leasemaster, ICS, and ALS), working daily reports, leading weekly and monthly audits of accounts, creating procedures for various processes, the payment of legal department invoices, and working closely with the VP of Collections on tasks ranging from reviewing accounts for auditors to the creation of spreadsheets or communications for the entire department. Today's Office Professionals
Cincinnati, Ohio
April 2009 – October 2009
*Data Entry Operator
*Responsibilities included entering confidential Internal Revenue Service tax return and trust fund data into government database, maintaining and exceeding key rate standards, having security clearance. Staples
Cincinnati, Ohio
December 2007 – May 2008
*Cash Office Associate
*Responsibilities included managing total store funds, entering financial information into store database, filing store reports, making bank deposits, managing confidential store paperwork. Jewish Hospital
Cincinnati, Ohio
January 2007 – December 2007
*Nutrition Care Clerk
*Responsibilities included running hospital dietary office with collecting patient menus, entering information into medical system, updating confidential information, printing, copying, and filing of hospital reports and dietary updates, communicating with nurses and patients regularly while maintaining confidentiality. Additional Skills
*Customer Service: Outstanding customer service skills backed by a history of customer compliments, comment cards, and calls.
*Data Entry: Superior typing and data entry skills. While maintaining 100% accuracy, my rates are currently: 101 words per minute
8851 kph in 10-key
11353 kph in alpha-numeric
*Confidentiality: Data entry experience in a variety of fields where confidentiality is of utmost importance including government, legal/real estate, medical, and financial.
*Computer Programs: Over fifteen years experience with Microsoft Office programs. Additional experience in a number of data entry programs in retail and professional environments.
*Writing: Professional writer since first published work in October 2010. Author of ten novels in paperback, six of which are also available digitally.
*Editing: Editor of business and personal materials for various businesses and individuals in Cincinnati on an as-needed basis. Experienced in editing and proofreading in both business documentation and creative writing.
*Advertising: Responsible for advertising properties, personal goods, and automobiles for both businesses and acquaintances on an as-needed basis. At times this work involves the further managing and renting of properties.
*Supervision: Responsible for the direct supervision of six account processors at U.S. Bank as a member of the Bankruptcy Department management team. Also responsible for the hiring and supervision of various service and contract workers for Lil' Miracle Investments. Additional Achievements
*I started a real estate business while in my sophomore year of high school at fifteen years of age; I grew the business with a further property one month after high school graduation
*I created an event for the Bankruptcy Department at U.S. Bank entitled “Contractor of the Month.” The department had an “Employee of the Month” program, but as a third of the department is made of contractors, I created the event to develop higher morale amongst all employees and to ensure the proper appreciation to these workers was displayed
*I volunteered from time to time for non-profits and events under U.S. Bank. I volunteered for a number of hours in early autumn 2013 for the Foreclosure Prevention Telethon in Cincinnati, Ohio References available upon request
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