Resume

Sign in

Customer Service Manager

Location:
Fort Pierce, Florida, United States
Salary:
35,000
Posted:
January 07, 2017

Contact this candidate

Mark Werst

*** * **** ******

Fort Pierce, Florida, 34950

772-***-****

acx5si@r.postjobfree.com

WORK EXPERIENCE

TRUE NORTH

September 2016 – November 2016

Monitor and document vegetation removal for hurricane Mathew. Enter Street name and driver name and truck number on a tablet. Take pictures of vegetation removal submit to FEMA for reimbursement for the vegetation removal cost to the county.

MEDICAL DATA SYSTEMS

June 2016 –September 2016

Receive inbound and outbound calls to provide medical information or apply new insurance information regarding patient accounts. Process payments by credit card and electronic check over the phone for balances due.

THE BRENNITY AT VERO BEACH, Vero Beach, FL

Cook, Jun 2015 – JULY 2015

Check the quality of raw or cooked food products to ensure that standards are met.

Inspect supplies, equipment, or work areas to ensure conformance to established standards.

Instruct cooks or other workers in the preparation, cooking, garnishing, or presentation of food.

Determine how food should be presented and create decorative food displays.

Estimate amounts and costs of required supplies, such as food and ingredients.

Collaborate with other personnel to plan and develop recipes or menus, taking into account such factors as seasonal availability of ingredients or the likely number of customers.

Prepare and cook foods of all types, either on a regular basis or for special guests or functions.

Record production or operational data on specified forms.

Check the quality of raw or cooked food products to ensure that standards are met.

Inspect supplies, equipment, or work areas to ensure conformance to established standards.

PORT ST LUCIE NURSING AND RESTORATIVE CARE, PORT ST LUCIE, FL

Dietary Manager, Oct 2014 – Mar 2015

Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.

Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.

Maintain food and equipment inventories, and keep inventory records.

Schedule staff hours and assign duties.

Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and cost.

THE PALMS OF ST LUCIE WEST, PORT ST LUCIE, FL

Food And Beverage Director, Oct 2010 – Oct 2014

Staff development and sccheduling15 staff members,hire, and train new employees.Operate within Budgetary guidelines in reguards to food,kitchen supplies,and labor.Menu development,dietspread sheet developmentand compliance.Event planning and scheduling.State and local law compliance, OAHA compliance.Provide monthly inservice training meetings.Help cook when needed.Develop daily and weeking cleaning and closing schedule.Prepare monthly reports .maintain all paper work .Develope a HACCP program .

FLYING COUNTRY MARKET, Fort Pierce, FL

Line Cook, Jan 2008 – Jul 2010

Line cook, prep cook, baker, QSR, deli cook,buffet cook, and POS system.Lerge corporate kitchen, 48 item menu, breakfast, lunch, and dinner.Opened kitchen, cooked to order, prepare deli food,and cook for the breakfast buffet.Maintain sanitation, health, and safety standards in work areas..Equipment operated, fryer,chargrill,flat grill, saautee station, hot box,convectionovens,proofer,and henny penyfryer.

CRACKER BARREL, Fort Pierce, FL

Grill Cook Prep Cook & Fry C00k, Jul 2008 – Jan 2009

High volume cook to order line cook,Operated the flat grill,egg grill,fryer, and dipping station.Batched cooked for the line, made bicuits,corn muffins, hash brown casserole, meatloaf, and soups from scratch

DAMAR PIANTING INC., PORT ST LUCIE, FL

President, Sep 1993 – Jan 2008

Personally incorporated the business and performed all contract bid administration for Builders,property managment corporations, state and Government angencies.Started business and increased revenues to 1.2 million dollars.Hired, scheduled aand trained 18 men.Scheduled mutiple jobs at once and orderd materials for all jobs.OSHA compliance developed a training program and trained employees.Managed accounts payables and recievables, inclusive of past due accounts.Operated effectively equipment to include spped flow 8900,and grayco 3900 paint sprayers,HVLP high volume cup sprayer for fine finishes, commercial lifts, power tools,wood floor sanders,drywall texture machine, and sand blasting equipmentWorke with many coatings from latex and oil paints to latex and chemical epoxies,and industrial coatings.

GEORGE WERST INC, New York City, NY

Vice President, Aug 1985 – Jun 1990

Manager of a family owned funeral home .Resonsible for the direct oversight daily operations to include budeget planning,and maintence.Assited people in critical situations to ease the loss of family members.Assisted families with the coordination of insurance claims, Social Security benefits, and Veteran adiministration benefits.Responsible for personell management inclusive of hiring and training.Negotiated with unions for wage and benefit contracts.Ensured complance with Federal trade commission laws New York City and State health department regulations, and OSHA regulations.Developed a hazard comminications program and trained personnel.Became member in various organizations, metroploitan funeral directors association,Kawannis

EDUCATION

SUNY Farmingdale, Farmingdale, NY

Associates of Science / Business, Jun 1985

ADDITIONAL SKILLS

Administration and management, Personnel and Human Resources,Critical thinking,Monitorning.Complex problem solving, Instucting, Mangement of Material Resources.Production and Processing, Building and constuction.Management of financial resourcesOperation and Control, troubleshooting

QUALIFICATIONS SUMMARY

Exceptional leadership abilities and the ability to work in a team environment.Strong Customer service skills established through effective communication and strong commitment to successes.Demonstrated accuracy, attention to detail,time management successes.Team Player with strong leadership and business management successes.Confident and Goal oriented professional with proven skills in developing a trusting and respect rapportwith customers bothe internal and external.Effective strategies in showcasing service,benifits, ..quick learner with diverse background in business operations,

CREDENTIALS AND LICENSES

Serve safe certified



Contact this candidate