Customer Service Quality

Vigneshwaran K

E-mail: *******.******@*****.***

Phone: 994-***-****

OBJECTIVE:

To secure a promising position in a suitable work environment that offers both a challenge and good opportunity for growth.

EXPERIENCE PROFILE:

Working in Intelenet Global Services Private Limited from Feb 2014 to till date

Global Processing Payments - ANTI MONEY LAUNDERING

To avoid money laundering, terrorist activities, Fraud sponsors of terror, other antisocial activities, these are done behalf of the Barclays group for compliance with the Barclays policy and regulatory to prevent financial dealings

To assure bank payments are routed to the right king of customers and avoid money laundering.

To check and verify the payments of customer at all possible events.

Worked in Amnet Systems Private Limited from June 2012 to Dec 2013

Roles & Responsibilities :

Meeting SLA’s TAT, productivity, Quality and Utilization as per client requirement.

Monitoring an training a new staff members.

Praise team members and create a positive working environment.

Contributes various initiatives and ensure accomplishment of team objectives.

Maintaining consistency in delivering quality and quantity for the process.

Identify the requirement of the customers and provide an out and out customer service

Managed a high-volume workload during spikes and consistently met performance benchmarks in all areas (survey scores, quality evaluations, volume)

Achievements & Accomplishments:

Received A Best Performer of the Month Award in Amnet for my Performance.

Received 2 ALMA Awards in Intelenet for my performance.

Officially commended for enthusiasm, intense customer focus &consistent performance evaluations

Presented with “Platinum Award for People” for Exceptional Customer Service. Ranking was based on accuracy, customer service, duration of calls and C-SAT metrics

EDUCATIONAL PROFILE:

Academic:

Qualification : B.B.A (Business Administration) (2012)

Institution : Adhiparasakthi Collage of Arts & Science- Vellore

Percentage : 72%

Qualification : Higher Secondary (HSC) (2009)

Institution : S.D.A Higher Sc. School - Vellore

Percentage : 63%

Qualification : Secondary School (SSLC) (2007)

Institution : Desia Oxford Higher Sc. School - Vellore

Percentage : 70%

SKILLSET & STRENGTHS:

Good knowledge in MS-Office (Word, Excel and PowerPoint)

Hands-on experience in Windows XP, Vista and Windows 7

Good customer service skills and ability to interpret customer understanding

Efficient team player and ability to adapt to different work environments

PERSONAL PROFILE:

Born on : 23 – July – 1992

Father’s Name : Karthikeyan T

Marital Status : Single

Nationality : Indian

Languages Known : English,Tamil

Permanent Address : Door Number: 15/3,Sanjeevi Pillai Street,

Sainathapuram,

Vellore-1.

DECLARATION:

I hereby declare that the above furnished details are true and correct to the best of my knowledge.

Yours faithfully

(Vigneshwaran K)

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