Warren H Cardwell

Address: **** **** ***** ****, ******** Springs, CO 80923

Telephone: 719-***-****

Email: acx5j6@r.postjobfree.com

LinkedIn Profile page: http://www.linkedin.com/pub/warren-

cardwell/19/311/179

Summary

Information technology support professional with experience in Systems

Administration for resolving

hardware and software issues for servers, workstations, and personal

computers, by identifying, troubleshooting, repairing, or resolving any

issues in a timely manner, while still providing quality customer service.

Self-motivated with the ability to learn and adapt quickly to new work

environments, with proven ability to assume greater responsibility and make

work deadlines.

Security Clearances

Active Clearances: Secret (Interim granted June 2016)

Certifications & Degrees

Microsoft Certified Solutions Associate (MCSA) / Microsoft Certified IT

Professional (MCITP): Enterprise Administrator on Windows Server 2008 R2 /

Microsoft Certified IT Professional (MCITP) / Microsoft Certified

Technology Specialist (MCTS) / COMP TIA A+ Certified / COMP TIA Security+

Certified / COMP TIA Network+ Certified / Microsoft Certified Systems

Engineer (MCSE) Windows NT 4.0 / ITIL V3 Foundation Certificate in IT

Service Management / Colorado Technical University, Bachelor of Science in

Information Systems Management (BSISM) Graduated: June 2008, GPA: 3.69 (Cum

Laude)

Databases & Software (S)

Working knowledge from database (s) and software (s) for Vantive; Work

Force Manager; Autogroup; Pulse; Comets; Siebel Microsoft Service

Enterprise (MSE); Reflection; HEAT, Remedy, Account Manager (AccMan);

Primus, Vmware vCenter Server (v 4.1.0), Symantec BackupExec (v 12.5);

System Center Configuration Manager (SCSM); GFI LanGuard; CommVault Data

Backup Software.

General Technical Knowledge

Working knowledge for TCP/IP (IPv4 & IPv6); DHCP; DNS; DOS commands;

Microsoft desktop & server operating systems; Microsoft Outlook and Outlook

Exchange server administration; Active Directory (AD) Administration;

Microsoft Office products; BitLocker Drive Encryption, Antivirus; ClearCube

Blade PC Workstations; Firewall software's; varied network topologies;

basic network cabling knowledge.

Professional Experience

Northrup Grumman (TEKsystems contractor) - Schriever, Air Force Base, CO

June 2016 - November 2016

Systems Administrator

. Works with a team of Systems Administrators and other sections Support

Specialists to facilitate the team's delivery of technical, operational,

and onsite client support relating to desktop hardware and software

incident resolution for network/systems administration.

. Works with ClearCube Blade PC Workstations.

. Works within a team to provide technology support to users.

. Supports desktop computers, laptop computers, peripheral devices, local

and network printers and telecommunications equipment.

. Provides end-user assistance for various hardware and software issues.

. Logging and monitoring of customer questions, issues and problems through

resolution/completion.

. Provisions customer updates and status reports with regards to open

customer issues as appropriate.

. Ensures problem resolution via the maintenance of appropriate action

plan.

. Works with varied operating systems, including Windows 7, Windows 10.

. Works with varied networking technologies (TCP/IP, LANs, WANs).

. Provides excellent customer service.

Atmel Corporation (TEKsystems contractor) - Colorado Springs, CO

June 2015 - January 2016

IT Support Technician

. Works with a team of Systems Administrators and Desktop Support

Specialists to facilitate the team's delivery of technical, operational,

and onsite and remote internal-client support relating to desktop

hardware and software incident resolution and entry-level network/systems

administration.

. Works within a team to provide technology support to business users.

. Supports desktop computers, laptop computers, peripheral devices, local

and network printers and telecommunications equipment.

. Provides end-user assistance for various hardware and software issues.

. Logging and monitoring of customer questions, issues and problems through

resolution / completion.

. Provisions customer updates and status reports with regards to open

customer issues as appropriate.

. Ensures problem resolution via the maintenance of appropriate action

plan.

. Ensures effective communication with the business and within team.

. Ensures effective communicate to both technical and non-technical staff.

. Works with varied operating systems, including Windows 7, and Server 2008

and Server 2012.

. Works with varied networking technologies (TCP/IP, LANs, WANs).

. Works with Active Directory (AD) administration.

. Works with Enterprise-level application packaging and package

distribution mechanisms.

. Provides excellent customer service.

SRA International - Peterson Air force Base, CO

January 2013 - January 2014

Associate Systems Administrator

. Supports and maintains 2008 R2 Enterprise Active Directory (EAD)

Infrastructure at both the parent and child Domain levels.

. Supports and maintains DNS Servers, DHCP Servers, Public Key

Infrastructure (PKI) Servers, and NPS Servers.

. Creates and deploys Group Policy Objects (GPOs) in the 2008 R2 Enterprise

Active Directory (EAD) Infrastructure to both parent and child Domain

levels.

. Assists with installing and in maintaining Domain Controllers (DCs) and

Member Servers, using VMware Virtualization Software.

. Installs and updates Security Technical Implementation Guide (STIGs) on

the 2008 R2 Enterprise Active Directory (EAD) Infrastructure as directed

by Information Assurance (IA).

. Installs, updates, and maintains Key Management Service (KMS) servers.

. Utilizes Information Technology Infrastructure Library (ITIL) best

practices to insure a focus is kept on aligning required IT Services to

match with the needs and strategies of the company.

. Continually refines the skillsets needed to provide IT Services in such a

manner as to insure value to the company.

ITT Exelis - TCF Masum Ghar, Afghanistan

March 2011 - October 2012

Systems Administrator

. Conducts all aspects of Systems Administration to include but not limited

to Microsoft Windows XP, Microsoft Windows 7, Microsoft Windows Server

2003/2008, Microsoft Exchange Server 2003/2008, Active Directory (AD),

DHCP servers, and print servers.

. Provide Active Directory (AD) user account and Microsoft Exchange user

account creation and maintenance on the Military unclassified and

classified networks.

. Daily backups and restores (as needed) using Symantec BackupExec 12.5.

. Maintain Systems Availability and perform regular maintenance on

equipment.

. Proficient at hardware maintenance and troubleshooting of various Dell

Servers, SANs, and virtual servers using Vmware vCenter Server.

. Ensures Systems security, Windows patch management (using SCCM Console &

LanGuard), and antivirus software requirements as directed by the U.S.

Army.

Jacobs Technology - Fort Carson, CO

March 2010-February 2011

Helpdesk Support Technician

. Supported users for issues in areas of Networking, PC Products (portable

devices), Operating Systems (Windows XP Pro), Office 2007, and Messaging

(Outlook 2007).

. Troubleshot hardware & software related computer issues for Military

computer users both at the Information Management Office (IMO) and at

user's location.

. Reimaged user's system hard disks and prepare the computers to be fully

joined to the domain; repaired hardware on user systems; worked in Active

Directory (AD) to manage user accounts and to publish Common Access Card

(CAC) certificates for logging into the Military unclassified network

computers.

HP Corporation - Colorado Springs, Colorado

November 2004 - October 2009

Microsoft Global Service Desk Technical Analyst

. Troubleshot hardware and software computer issues while was part of the

Microsoft Global Service Desk teams for Networking, PC Products (portable

devices), Operating Systems (Windows XP Pro, Windows Vista, Windows 7),

Messaging (Office 2003/2007/2010), 'Dog Food' (Beta) software's and

application's for Microsoft employees and contractors world-wide.

. Twice awarded for consistent, excellent in work performance.

. Consistently in top percentile for highest number of returned positive

client Quality Reviews on calls logged.

Gateway Corporation - Colorado Springs, Colorado

February 2001 - March 2002

Personal Computer Technical Support Professional

. Checked status of existing calls, or on new calls for troubleshooting

computer hardware and software related issues.

. By accurate troubleshooting & diagnosis, maintained 99 % accuracy for

identifying computer parts needing replacement, thus saving the company

money.

. Identified upgrade & add-on sales opportunities achieving over an 8 %

transfer rate to sales department, contributing to Company's profits.

United States Army

February 1981 - March 2001

Fort Knox, Kentucky / Fort Carson, Colorado / Fort Lewis, Washington /

Germany / Korea / Bosnia

Non-Commissioned Officer (Manager)

. Maintained expenditures within an established budget; accountable for

Military vehicles, equipment, and supplies valued at several million

dollars.

. Planned future work that needed to completed to accomplish the assigned

tasks as given by upper level management for a team of up to 14

individuals, and supervised my team to insured work was done right the

first time.

. Met with upper level management to discuss upcoming work, discuss

problems or issues, and to plan and coordinate to insure future team

productivity and assigned tasks accomplishment.

. Trained, motivated, mentored, evaluated, counseled, and wrote performance

appraisals on team members to improve individual and team efficiency;

trained, mentored and developed subordinates to be successful in future

endeavors.

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