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Customer Service Assistant

Location:
Newark, New Jersey, United States
Posted:
January 07, 2017

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** *** ****** ***********, *.J *****

Phone Number: (929)***-****

Email: acx5ic@r.postjobfree.com

Melanie C. Maldonado

Career Objective

To succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self-development and help me achieve personal as well as organization goals. Also, to work in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organizational goals. To excel in my field through hard work, research, skills and perseverance. To be involved in work where I can utilize skill and creatively involved with system That effectively contributes to the growth of organization. To be able to work hard with full determination and dedication to achieve organizational as well as personal goals.

Education:

2009-2011:

Boricua College New York, N.Y Major: Childhood Education

2011: Interned at P.S 28 Wright Brothers School observing children in first grade for 57 hours.

2011: Earned my Associates Degree in Liberal Arts.

2011: Earned some college credits towards my Bachelor’s Degree.

Languages: Bilingual in Spanish and English.

Work Experience:

February 2016-January2017:

Upgrade Pharmacy Bronx, N.Y

Pharmacy technician

●Became accurate in providing first-rate customer service skills to customers and patients. Also, confidently support a pharmacist in a commercial and hospital setting.

●I became responsible of knowing the composition and interaction of commonly-prescribed drugs, as well as their effects on a patient’s body.

●I used my skills in interpreting prescriptions, counting medications, and working with customers to meet their medication needs.

●I used my skills to demonstrate great organizational skills and was very detail orientated.

2013-2015:

The Home Depot Bronx, N.Y Cashier (Part Time)

Different responsibilities depending on the days I was scheduled and the kind of day the warehouse was having:

●Greet customers.

●Sale merchandise.

●Returned merchandise.

●Handled big amount of money.

2011-2012:

Cathedral Parkway Towers Pre-School New York, N.Y Per-Diem Teachers Assistant

●Assisted teacher with supervising up to 21 children a day.

●served the children breakfast, lunch, snack and late snack and supervised them while they ate.

●Sat and worked with the children in various areas in the classroom for example at the dramatic play area.

●Also participated at workshops held at the pre-school with the children's parents.

●Interacted with the children's parents.

2010-2011:

Polanco Dental D.D.S New York, N.Y Receptionist

●I would greet patients.

●I would do recalls.

●File charts assigned to office.

●Do call ins.

●PPO'S

●HMO's

●Dental Quest.

●Scheduled appointments.

●Answered phone calls and questions.

●Software easy dental.

●Collecting copays and deductibles

2010-2011:

EZ Dental Bronx, N.Y Receptionist

●I would do recalls.

●File charts assigned to office.

●Do call ins.

●PPO'S

●HMO's

2009-2010:

Dentaquest Bronx, N.Y

●Scheduled appointments.

●Answered phone calls and questions.

●Software easy dental.

●Collecting copays and deductibles

2009-2010:

Boricua College New York, N.Y Office secretary

●Filing important documents for students accounts.

●Answering the phone and taking messages.

●Taking payments for student’s tuitions and giving receipts.

●Inputted data into record books in the office.

●Preparing mail to send out to students.

●Inputted data into the computer for students accounts.

● Made copies and faxed out important documents.

●An assisted student with any problem’s pertaining to their tuition accounts.

2008-2009:

Children’s Center for Fun After-School Bronx N.Y After-School Teacher Assistant 5-13 Year olds

●Picked up children after-school from their schools and transition them to the after school building safely.

●Provided children with snacks and help them with their homework’s.

●Filled out enrollment forms for parents who wanted to enroll their children into the after-school.

●Interacted with the children as well as with their parents.

●Filling out and filing important documents.

2007-2008:

EXPO 2000 Bronx N.Y Salesperson

●Assisted customers with their purchases.

●keeped racks and shelves organized.

●Communicated with customers.

2006-2007:

SISDA Summer Youth Employment Program Bronx N.Y Maintenance

●Filed a lot of documents and kept the room organized.

●Made keys for residents of the building who either needed an extra copy or needed a new copy.

●Also made copies of important documents, as well as faxed them.

●Also received calls and took messages.I assisted people who lived in the building with making complaint tickets on the computer and putting documents into the system for inquiries such as: repairs on tenants apartments, etc.

2005-2006:

SISDA Summer Youth Employment Program Bronx N.Y Teacher's Assistant for Summer Youth Program

●Assisted the teacher with the students by taking them to the bathroom and to lunch.

●Assisted the teacher by taking the students to the room where they did activities.

●Participated with the children when they went outside to play, I also watched over them during the day.

●Organized and decorated the classroom with the students or alone or sometimes with the teacher.

2004-2005:

Harlem Clothing Store for men and children New York N.Y Salesperson

●Assisted customers with their purchases.

●Maintained the shelves and racks organized.

●Assists customers with any questions or concerns they might have had at the moment.

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