DARCIE M. JONES

*** ****** *****, **************

Tennessee 37075

615-***-****

acx5i8@r.postjobfree.com

OBJECTIVE

To obtain a full-time career that fulfills me by enriching other lives

EXPERIENCE

The Auto Club Group

Dispatch Supervisor January 1999- December 2016

Monitor daily operations and employees

Headed training and development of new dispatchers

Oversaw scheduling and employee concerns

Resolved member complaints

Daily coaching and performance discussion with team members

Oversaw weekly payroll

Call Center Supervisor for Inbound Road Service March 1998- January 1999

Oversaw daily operations and employees taking unbound calls for road assistance

Monthly and yearly performance reviews

Disciplinary action preformed when needed

Dispatcher For Emergency Road Service September 1996- March 1998

Dispatched technicians to assist broken down members

Automotive Travel Counselor March 1996- September 1996

Planned domestic travel for members

Planned car rental for members

Assisted in hotel and resort reservations for members

EDUCATION

High School Graduate

TRAINING

Trained on interviewing and new hire selections

Extensive customer service

Training in handling employee opportunities

Complaint resolution training

Team building training

State insurance license for Tennessee and Nebraska

Trained in Microsoft excel, word, outlook, and power point

2

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