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Customer Service Manager

Philadelphia, Pennsylvania, United States
January 07, 2017

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*** *. ***** **, ************, PA, *9139


EXCTIVE SUMMARY: I have service-oriented administrative assisting skills with more than two years of experience as well excellent communication and time management skills. I have a successful career in both office administration and the restaurant industry. My results in both serving and bartending also in professional administration will show that I am a hardworking, friendly; enthusiastic person that established a friendly and professional demeanor at all time.


Proficient in Microsoft Office applications, Word, PowerPoint,Excel/Data entry

Excellent communication and time management skills.

Handling cash and bookkeeping experience.

Internet, Email and Social Media


Knowledge of medical terminology.

Dean’s list fall 2010 and spring 2013 semesters at NCC.


PrimarkUSA, King of Prussia, PA (November 2015-Present)

Customer Service Associate

Responsibilities: Apart of the return and exchange team that help make sure the customer are fully aware of our policies.

Johnny Manana’s, Philadelphia, Pa (May2013-July2015)

Asst. Manager

Achievements: Promoted to assistant manager within year, started out as a waitress and bartender. Responsibilities:

As a manager I greeted countless amounts of people and helped train any new and incoming employees; I also made sure both the employees and customers were satisfied.

On a routine basis, I was entrusted to handle large sums of money and invoices.

As the bartender and waitress I had more time to engage with the public and customers, by making sure they were satisfied with the restaurant and my service.

NCC Children Center, Bethlehem, PA (November 2010-2013)

Office Administrative Asst.

Achievements: Work study to full position. Responsibilities:

Performed basic clerical work which includes: answering and making phones calls, assist in filing, sorting mail, and bookkeeping duties and compile financial records.

Answer inquiries, take and deliver messages, operate office machines, such as photocopiers and scanners.

Distributing incoming mail and packages, sending and distributing faxes, data entry etc.

*Internship for Temple University in the Education Department-Basic clerical office work.

*Volunteered camp counselor

*A member of the Wiley Partnership Program


Simon Gratz High class of 2010

Pennsylvania State Harrisburg, Harrisburg, PA, Pursing a BA in Human Development and Family Studies

professional reasons and I thought it was time to move on

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