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Customer Service Sales

Location:
Charleston, South Carolina, United States
Salary:
13.00-14.00
Posted:
January 06, 2017

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WILLA GREENE-RODRIGUEZ

**** ********** ** *** *

NORTH CHARLESTON, S.C. 29405

CELL: (843) ***-****

acx5bn@r.postjobfree.com

PROFESSIONAL SUMMARY

To secure a position in the field where advancement is commensurate with performances.

Exceptional computer aptitude and telephone etiquette. Energetic with strong skills to thrive in a fast-paced dynamic environment.

SKILLS

Skilled in call center operations

Adheres to customer service procedures

Strong problem solving aptitude

Persuasive speaker

Fast learner

Highly dependable

Excellent attention to details

WORK HISTORY

Care Connector Rapid Response

Select Health Of SC July 2016 to Jan 2017

•Performs in a call center environment appropriately processing or triaging calls from members and providers.

•Communicates directly with members to identify needs, and provide information on health care access and preventative health interventions and screening.

•Clerical responsibilities such as processing urgent scanning, mailing requests and document retrieval.

•Demonstrates a professional and courteous manner when communicating with others with the ability to clearly and accurately state the agreed upon resolution.

•Performs other related duties and projects as assigned within the assigned timeframes.

Customer Service Agent/Inside Sales

Federated Phone Systems

Maintain up to date knowledge and service changes

Answered customers questions regarding products, prices and availability

Provided accurate specific and timely performance feedback

Handled heavy inbound and outbound calls

Scheduled appointments for many different events

Created urgency for purchasing product

Managed customers calls effectively in a fast paced environment

Multi-tasking

Customer Service Agent

Dial America Call Center - North Charleston, SC February 2013 to September 2014

Provided information on medical claims and benefits to medicare/Medicaid providers.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call

center environment.

Referred unresolved customer grievances to designated departments for further investigation.

Manage high call volume with tact and professionalism.

Accounts Receivable for AT&T

NCO Financial Institute – North Charleston, SC July 2011 to June 2013

Answered a constant flow of customer calls with up to 50 call in queue per minute.

Addressed and resolved customer product and complaints professionally.

Accurately documented, researched and resolved customer service issues.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging

environment.

Cashier/Floor Attendant

Conway Department Store - Elizabeth, NJ March 2008 to February 2009

Assisted customers as a sales floor attendant.

Receiving and exchanging cash for merchandise.

Greet customers.

General Duties

Temporary Agencies – Elizabeth, NJ January 2007 to January 2008

Received stored and shipped goods and materials

Tagged all merchandise with receiving date.

Processed mail

Cashier/Floor Attendant

Shoppers World Department Store January 2005 to November 2006

Operated cash register, check and credit card transactions with 100% accuracy.

Stocked merchandise according to store layout.

Completed all point of sale opening and closing procedures.

Cleaned and organized the store.

Cashier

Sunoco Station – Woodbridge, NJ January 2004 to November 2004

Operated cash register, check and credit card transactions with 100% accuracy.

Priced merchandise, stocked shelves and took inventory of supplies.

Cleaned and organized the store.

Completed all point of sale opening and closing procedures.

Customer Service/Inside Sales

AFI Foodservice Distribution- Elizabeth, NJ February 1998 to October 2003

Provided accurate, specific and timely performance feedback for CSR’s.

Updated customer orders from start to finish in an accurate and timely manner.

Developed highly empathetic client relationships and earned a reputation for exceeding service

goals.

Maintain up-to-date knowledge of product and service changes.

Prioritize daily workflows, including all inbound calls. Quotes and sales -related inquiries.

Answer customers’ questions regarding products, prices and availability.

Responsible for 8 outside salesmen and had several house accounts of my own.

EDUCATION

Fort Johnson High School Graduated June 1977

James Island, SC

High School Diploma

General Studies

ADDITIONAL INFORMATION

I have high moral values, follow all rules and regulations with a variety of people. I would like to

thank you in advance for your time and consideration that you may give me. I look forward to

hearing from you.



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