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Customer Service Sales

Rochester, New York, United States
12 hr
January 08, 2017

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Luis Rivera

Production worker

Rochester, NY ****2 - 585-***-****

Authorized to work in the US for any employer


Production worker

Sentry Safe - Penfield, NY - January 2014 to June 2016

• Achieve performance objectives in all areas consistently, working in a loud environment, use of chemicals, maintaining working area clean following GMP and safety guidelines and ensuring that final product meets the quality standards of the company

• Assembly, packaging and shipping experience.


TOYS R US - Rochester, NY - October 2011 to November 2013

• Promote sales events and in store rewards programs, merchandiser, stocker, unloading.

• Recommend, select, and help obtain merchandise based on customer needs. Inspector/Packer

Consolidated Container Company - Rochester, NY - July 2013 to October 2013 Followed GMP rules and safety rules, inspect and pack plastics making sure they comply with satisfaction and requirements of customer's accounts.

Team Leader

LiDestri Foods, Inc - Fairport, NY - January 2012 to July 2013 Arranged scheduling of temps, timesheets, making sure they followed GMP rules as well as safety rules Sales Associate

BIG LOTS - Rochester, NY - May 2009 to December 2010

• Greet customers and ascertain what each customer wants or needs.

• Describe merchandise and explain use, operation, and care of merchandise to customers.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires Cleaning Captain/Shift Leader

TACO BELL - Rochester, NY - April 2007 to April 2009

• Opened store and prepared for day's business

• Effectively resolved customer complaints when needed

• Followed food safety procedures, including temping and dating food

• Responsible for complete maintenance of store and grounds

• Trained new employees in daily operations

Sales Associate/Cashier

THRIFTY SHOPPER - Rochester, NY - October 2005 to November 2006

• Greeted and assisted customers in person and by telephone

• Opened and closed store

• Accountability of cash register and safe vault; made bank deposits

• Inventoried merchandise; placed merchandise in respective departments

• Completed reports such as End of Day Report and Safety Data Sheets Office Assistant/Interpreting Representative

BROOKLYN BOARD OF ELECTIONS - Brooklyn, NY - August 2002 to December 2004

• Commuted to all Brooklyn Nursing homes as a representative in order to assist disabled registered voters as a Spanish interpreter for the completion of absentee voter ballots

• Efficiently registered new voters cards and data entered updates to the AVID database

• Administered training to all support staff in the form of handling correspondence, compiling and filing statistical reports, and scheduling appointments

Machine Operator

AMERICAN HYDRON/OCULAR SCIENCES - Juana Diaz, PR, US - July 2000 to February 2001 in the Quality System

• Recorded proper documentation of quality process

• Data entered end-of-shift production reports

Assistant Manager

HOLIDAY INN HOTEL - Ponce, PR - April 1994 to March 1999

• Assisted in supervising and coordinating all customer services

• Set up all educational seminars and conferences in the respective areas

• Responsible for reservations, Front desk, Internal audits and banquets EDUCATION

Computer Science

Inter American University - Ponce, PR

Metropolitan Career Institute - New York, NY


Energetic, results driven, customer service professional with more than a decade of experience. Possess strong communication skills and the ability to effectively adapt to different tasks. Recognize for creative problem solving and the ability to improvise. Key skills include: Bilingual English/Spanish Good Organizational Skills Team Player Self Starter and Quick Learner

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