Customer Service Front Desk

Hampton Carr

863-***-****; *********@*****.***

Professional Summary

Highly motivated technician skilled in troubleshooting, analyzing, and resolving complex problems. Seeking a position that permits me to utilize my education and training. Any I.T. or technology oriented Position.

Skills

•Windows and Linux

•Network maintenance

•System upgrades

•Data backup and retrieval

•Remote access technology

•Excellent communication skills

•Refined system debugging skills

•Client/server applications and software

•Windows 7/8/10, Server 2003/2008

•Wireless networking systems

•Android Operating System upgrades/debugging/mods

•Computer Networking Systems/hardware

Work History

Mystic Dunes Resort & Golf Club; 7600 Mystic Dunes Lane, Celebration FL

Activities Coordinator

June 2011 to June 2013

•Organized, instructed, set-up, take down, daily activities for the resort guest. - Movie night - projector, speakers, seating, lighting, popcorn machine.

- Pool party - Speakers, karaoke, games like waterbaloons, hoolahoop contest.

•Drove/maintained fleet of shuttle golf carts.

•Transported guest to their requested destinations.

•Lifeguard/Slide attendent at the pool.

•Watched over/Cleaned up kids center for timeshare sales department.

•Help set-up/take-down of employee get togethers.

•Ran/maintained sport equipment rental center and mini-mart.

•Delivered wecome baskets and wine bottles to special guests.

Hampton Inn; 2200 East Hwy 50, Clermont FL

Front Desk Agent

Febuary 2010 to June 2011

•Checked in guest and assigned to appropriate rooms

•Listened and kept record of guest problems/suggestions.

•Made/duplicated/canceled room keys.

•Made wake-up calls and other service calls to special guests.

•Helped guest and staff with computer connectivity problems.

Super 8; 20390 North U.S. 27, Clermont FL

Front Desk Agent/Maintenance

Febuary 2010 to June 2011

•Checked in guest to appropriate rooms/Repair any needed room or motel equipment, plumbing, painting, etc.

•Filled in at front desk at Hampton Inn next door. (same owner)

•Maintained ice machines. Occasionally filling with ice when they were broke.

•Set-up/maintained contenental breakfast and maitained fresh coffee.

Norwegian Cruise Line America; 7665 Corporate Center Drive, Miami FL

Hotel/Utility

July 2009 to January 2010

•Cleaned both guest and employee common areas and hallways.

•Loaded and unloaded ALL guest luggage weekly.

•Preformed weekly saftey drills, and instructed guests what to do in such an emergency. (ran by U.S. coast guard)

Laquinta Inn and Suites;1024 Lakeland Park Center Drive, Lakeland, FL

Maintenance/Houseman/Breakfast attendant

June 2008 to March 2009

•Used hand tools and power tools.

•Replaced defective electrical switches and fixtures.

•Painted stuctures and repaired woodwork with carpenters tools.

•Repaired plumbing fixtures.

•Replaced/Maintained A.C. units.

UPS; 220 Complex Drive, Lakeland FL

Loader/Unloader

September 2007 to August 2008

•Unloaded UPS trucks by hand, onto a conveyor belt, to be sorted by LOADERS in the back of the wharehouse.

•Loaded Packages from conveyor belt into semi-trucks, to be shipped to other UPS warehouses

•Eventually promoted from loader/unloader to small sort.

•Small sort employees sort and bag all packages that are "hand-sized" and smaller.

PepBoys Automotive; 4405 U S Hwy 98 N, Lakeland, FL

Cashier

June 2006 to August 2007

•Issued receipts, refunds, credits, and change due to customers.

•Helped customers find items, and assist with any other customer needs.

•Re-stocked shelves.

•Did inventory of in-stock items.

•Counted money in cash drawers at beggining and end of shifts.

Winn Dixie; 4445 Sun City Blvd, Sun City Center, FL

Cashier/Bagger/Customer service

December 2004 to December 2006

•Rang customers out.

•Helped customers find items, and assist with any other customer needs.

•Re-stocked unpurchased items left at register.

•"Fronted" shelves. Which means bringing all items to the front, and rotating perishable items.

Education

Traviss Career Center; 3225 Winter Lake Road, Lakeland Fl

Computer Systems and Information Technology

2015 - 2016 Finished Coputer Tech. Program, Working towards A+ Network+ Security+ and Cisco ceritifications

Polk State College; 3425 Winter Lake Road, Lakeland FL

2007 - 2009 Started working on bachelors degree in computer science

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