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Manager Customer Service

Location:
Singapore
Posted:
January 09, 2017

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SONAM WAZILINGPA

SINGAPORE PERMANENT RESIDENT, MBA +65 88680515 acx4zy@r.postjobfree.com

PROFESSIONAL SUMMARY

Having led profitable startup retail operations with +15 % to +25% margin successively over 12 years in multiple countries and managing over 500 staff, developed over 30 store managers, I offer a wide range of experience in a variety of environment from the office to the retail floor and the warehouse.

I manage everything from checking inventory to disciplining and training employees to deciding which products to stock on shelves.

With experience of setup, management and growing multiple stores in Singapore for 5 years and 7+ years of operations in multiple cities globally. I am responsible for selecting, training, and coaching staff members and experienced with a variety of managerial duties. I possess high energy and continuously display leadership with integrity and accountability. I make sure the store is performing well, customers are satisfied, and that the team are productive.

ACCOMPLISHMENTS

Met retail sales at 100% constantly from 2008 -2015

Achieved revenues of 10 million US$ and 1 million in Annual Store footfall +10 % above budget.

Decreased Operational costs 5% by managing human resources and negotiating with suppliers.

Core team in Setup of retail store operations in 7 countries.

Developed and managed retail store/multi store operations in Dubai, Singapore, Malaysia, New york, Japan, Canada and Sweden.

Recruited 10 successful new managers within one year and managed over 500 staff across many countries.

Independently managed retail operations as the head resident manager in multiple countries, which includes 5 years in Singapore.

SKILLS

POS systems

Cost management

Hourly shift management

Excellent customer skills / relations

Staff training & development

Merchandising & Store display

Bank Deposit procedures

Microsoft Office, Excel, MS Word, Power Point

Business communication & reporting

Opening new stores

Managing revenue budgets

WORK HISTORY

Entrepreneurial Venture 2016

RETAIL MANAGER, 2012 to 2015

Firebrand live

www.firebrandlive.com

Singapore /New York/ Japan/Canada, Sweden

Achieved revenues of 10 million US$ and 1 million in Annual Store footfall.

Communicating with executives, brand owners and internal stakeholders across multiple countries for swift operational decisions.

Driving business decisions to generate profitability.

Hiring and training over 500 staff and 20 managers globally to meet sales target at 100%

Decreased operational costs by 10% by negotiating with suppliers.

Planned budgets, authorized payments and merchandise returns

Scheduled and led weekly store meetings for all employees.

Increased profits through effective sales training and trouble-shooting profit loss areas.

Conducted store inventories once per quarter.

Interviewed job candidates and made staffing decisions.

STUDENT 2010 – MAY 2012

SP Jain Global school of Management ( EMBA )

I took a sabbatical from work after dedicating 10 years with one company getting promoted from counter sales and left as Country Manager to study MBA.

During this period i started a business and worked in the capacity of a key account manager servicing creative agencies and Unilever Singapore for its travel & retail beauty products packaging production.

2001- 2010

DIGIPHOTO ENTERTAINMENT IMAGING PTE LTD. ( A PARTNER OF KODAK )

COUNTRY MANAGER

Developed and managed staff of 80 sales associates, 10 team leaders and 5

Assistant-managers.

Forecast and ordering of inventory when it dropped below predetermined levels.

Manage Singapore photo operations and teams in Singapore Zoo, Night Safari, Jurong Bird Park, Sentosa and Mount Faber leisure group.

Setup Photo operations in Genting highlands, Malaysia .

Responsible for communicating business reports to Director of Operations in Dubai.

Increased profits through effective sales training and troubleshooting profit loss areas.

Reported to the Director global operations regarding all store, staff issues.

EDUCATION

MBA- Executive: Major in Marketing, 2010 to 2012

SP JAIN GLOBAL SCHOOL OF MANAGEMENT – SINGAPORE www.spjain.org

Bachelor of Commerce, Delhi University- 1993- 1996

OTHERS

Class 3 Driving license

LinkedIn- Sonam Wazilingpa

Gender - Male

Facebook: Sonam Wazilingpa



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