Customer Service Quality Control

William H. Thompson

**** ******* ******., ***.* Brooklyn, NY 11207

551-***-**** (H) 718-***-**** (C)

*******.************@*****.***

Printing/Production Specialist

Coordinate priorities of various production functions simultaneously; able to follow strict production timelines. Effectively communicate in both oral and written form. Exercise a high degree of judgment and utilize various strategies regarding project development and the production process. Able to establish and maintain cooperative working relationships with staff and clients. Computer literate – knowledge of MS Word, Excel and Outlook; Internet and Email; Hagen, Logic & WINN Work Order Systems.

Work Experience

RR DONNELLEY Secaucus, NJ

Account Specialist II 11/2012 to 06/2016

Received as many as 150 incoming work orders per day. Checked for accuracy and assignment to the production schedule.

Determined materials required, such as ink, color, paper stock, and special requests to ensure that in-house inventory levels were sufficient. Submitted purchasing requests as needed.

Worked closely with Scheduling to prioritize incoming jobs, while ensuring that deadlines were met in accordance with contract agreements.

Entered each assigned job into the system that was also shared with Scheduling, Production and Customer Service.

Monitored requests for special packing and deadline requirements.

Staffmark/Bowne Business & Communication Secaucus, NJ

Production Specialist 02/2010 to 11/2012

Scheduled, facilitated and monitored printing and production services for various Bowne sites nationwide and abroad.

Fulfilled Bowne client orders received by WINN, Bowneshare and via e-mail

Scheduled preplanned meetings for complex print jobs.

Kept print samples and lay-outs on file for complex jobs.

Followed up and provided quality control to ensure A-1 Quality

Production blotters are updated in WINN on each shift to to turn over to the next shift production specialist.

DG3 Graphics Jersey City, NJ

Production Specialist 10/2006 to 11/2008

Maintained Inventory level for ink, paper and tools to insure inventory is not depleted.

Data entered and fulfilled clients’ orders received by phone and via e-mail utilizing the Hagen Work Order System.

Calculated how much ink and paper was needed to run clients’ job on press.

Tracked AA’s thru Hagen System to bill for extra work.

Followed up and provided quality control to ensure A-1 Quality

American Direct Mail New York, NY

Client Service 04/2004 to 09/2006

Provided consultation and assistance to clients during project development regarding the printing production process.

Managed a busy phone line system between clients, sales and production departments.

Performed on-demand printing and mailing as per clients’ request.

Created work order and maintained inventory thru Logic.

Provided Quality Control by following up with each department to ensure A-1 quality.

Coordinated and facilitated project’s requirements in a timely manner.

Formulated and prepared print requests, choosing appropriate paper and ink combinations.

William H. Thompson Pg. 2

Cunningham Graphics & Communications Jersey City, NJ

Production Specialist 10/1997 to 06/2003

Coordinated, scheduled, facilitated and monitored printing and production services for various clients.

Organized and implemented production work schedules for processing requests.

Verified that completed projects met quality standards.

Utilized Logic Work Order System to track clients’ projects.

Monitored all printing systems to insure appropriate and safe procedures were followed as required by operation manuals.

Education

Center for the Media Arts New York, NY

Computer Graphics Training 1992

Manhattan School of Printing New York, NY

Silk Screen/Offset Camera 1988

Manhattan Vocational Technical High School New York, NY

High School Diploma/G.E.D. 1981

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