Manager Mental Health

Pamela Bethea

***-** ***** ***

Jamaica, NY *****

H: 718-***-****/C: 718-***-****

********@***.***

WORK EXPERIENCE

Residence/House Manager

Enforce rules and regulations to ensure the smooth and orderly operation of clients and dormitory programs.

Mediate interpersonal problems between residents and provides direct interventions and counseling, including de-escalation and conflict mediation.

Make regular rounds to ensure that residents and areas are safe and secure.

Ensure maintenance work orders are submitted.

Monitors and reviews daily security logs including shift logbook, overnight guest logbook, and list of individuals not permitted onto the premises.

Provides case management for HIV/ patients by entering progress notes, mediating, and counseling.

Participates in program meetings to promote efficient communication on behalf of clients and staff.

Supervises reception monitoring/security services.

Observe residents to detect and report unusual behavior.

Assess client mental stability and utilize crisis intervention methods as necessary.

Case management inclusive of updating client records, oversight to maintain interventions and counseling, including de-escalation and conflict mediation.

daily toxicology screenings and Biometric fingerprinting.

Filing incident reports to the United States Justice Department.

Security Guard

Patrolled hospital facility to ensure the safety of 200 HIV and mental health clients.

Assist the director of security in handling residents and contraband.

Assist nurses and CNA staff with transporting deceased patients to the morgue.

WORK HISTORY

Lantern Community Services Bronx, NY

Residence Manager 11/2015 – Present

Renaissance Brooklyn, NY

House Manager 07/2015 – 09/2015

Queens Village Committee for Mental Health J-Cap Inc. Jamaica, NY

Night Manager 08/2013 – 02/2015

Rivington House

Security Emergency Management New York, NY

Security Officer 12/2004 – 02/2014

EDUCATION

Exponents New York, NY

CASAC-T 01/2016 – 06/2016

John Jay College of Criminal Justice New York, NY

BA in Criminal Justice/Deviant Behavior 05/2014

License Security Guard

Plaza College Queens, NY

AOS Office Technologies 05/2003

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