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Customer Service Loan Processor

Location:
Tioga, Texas, 76271, United States
Salary:
43000
Posted:
January 04, 2017

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Lamorio Lewis

acx4gi@r.postjobfree.com

469-***-****

Summary

Dynamic finance professional with a strong background in all aspects of accounting and financial management. Successful at managing multiple assignments while meeting tight deadlines.

Highlights

Superior time management

Complex problem solving

Accurate forecasting

Advanced computer proficiency (both PC and Mac)

Account reconciliation

Financial reporting expert

Superior research skills

Self-motivated professional

MS Excel & Power Point

Experience

Jr. Underwriter/ Loan Processor

Ditech Financial LLC

February 2015 – March 2016 (1 year)Irving, Texas

Perform credit and property analysis on conventional loan files submitted within the time frame established by departmental management.

Perform timely reviews of conditions submitted a well as loan resubmissions.

Maintain quality and production standards as defined by business.

Analyze challenging loan packages to render sound credit solutions.

Provides exemplary customer service to both internal staff and external customer by explaining credit decision and offering alternative options when needed

Provide prompt, courteous and excellent service at an acceptable cost to all customers and operate in accordance with the company’s standards

Adequately and effectively explain in written and verbal form the decision reached in a manner that will maintain a positive relationship with all customers

Actively cooperate and interact with all entities of the client.

Perform other job related duties and special projects as required.

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Home equity maintenance

Capital One

July 2014 – December 2014 (6 months)Plano

• Analyze research and resolve documentation issues.

• Root cause analysis and forward resolution mitigating repetitive efforts

• Manage multiple priorities with minimal supervision.

• Effective verbal and written communication skills with internal and external customers.

• Successful implementation of projects and process improvements according to established timelines and strategic direction of the company

• Assist Management with day to day processes such as assigning the Loans out to different representatives.

• System update and data entry in MSP, LPS Desktop, FileNet, and Rekon 2000

• Preparation of Assignment of Mortgages implementing correct Chain of Title and Assignment validation review

Loan Processor

Citi bank Mortgae

October 2013 – June 2014 (9 months)Irving Texas

• Manage a pipeline of approximately 50-100 loans at any given time.

• Collect and track all documentation and information needed to close loans in a timely fashion.

• Monitor loans to ensure compliance with all State and Federal regulations.

• Ensure final terms of loan meet expectations of all parties while turning a profit for company.

• Receive Pre approvals on refinances and purchase loans from broker

• Run LP and DU to make sure that the findings are accurate

• Detailed attention given to credit report respa dates making sure all loans are out of the office within 48 hours of receipts of customer docs.

• Make any adjustments needed to show accurate amounts that customer would have to bring to closing

Loan Processor

Fannie Mae

October 2012 – August 2013 (11 months)Addison

• Received loan files from various loan origination companies that have already been processed and approved by their underwriters.

• Monitor loans to ensure compliance with all State and Federal regulations.

• Ensure final terms of loan meet expectations of all parties while turning a profit for company.

• Interact on a daily basis with Clients, Financial Ad-visors, Wealth Management Bankers and Mortgage Loan Officers.

Final Review Loan Processor

Nationstar Mortgage

July 2012 – October 2012 (4 months)Irving

• Manage a pipeline of approximately 50-100 loans at any given time.

• Collect and track all documentation and information needed to close loans in a timely fashion.

• Monitor loans to ensure compliance with all State and Federal regulations.

• Ensure final terms of loan meet expectations of all parties while turning a profit for company.

• Receive Pre approvals on refinances and purchase loans from broker

• Run LP and DU to make sure that the findings are accurate

• Detailed attention given to credit report respa dates making sure all loans are out of the office within 48 hours of receipts of customer docs.

• Make any adjustments needed to show accurate amounts that customer would have to bring to closing

Loan processor

JPM Chase

December 2007 – July 2012 (3 years 8 months) Lewisville

• Manage and Negotiate portfolio of short sales requests from borrowers and third parties

• Analyze Credit Report, 1003, HUD1, Tax Returns, Bank Statements, Appraisal, DTI, and LTV

• Negotiate terms, to obtain maximum proceeds for the Investor and PMI Company

• Approve Final HUD for closing, Convey of title, Negotiate Fees based on investor Guidelines

• Post all incoming proceeds, and funds to close out file for Investor

• Submit HSSN Case to Investor before and after closing

• Verify Certified HUD, Wire, Unearned Insurance Premium, and all incoming proceeds & funds

JR. Underwriter January 2008- January 2010

• Verify valid insurance premium, escrow account, UDCP from Fannie and Freddie, DU Findings, LP

• Calculate DTI, LTV, review HUD1, Appraisal, GFE, TIL for Conventional and MOD approval

• Research bwr’s: Tri Merge Credit Report associated with DU Finding, Assets, Tax Transcripts, VOD

• Examine IED for current taxes, and Hazard Insurance Premium, Flood Zones, and Replacement Cost

• Provided detail conditions for Credit Report, Appraisal (Comps, Values, 1008 for PUD) Assets, and Note

Loan Processor February 2010- July 2012

• Analyze Credit Report, 1003, MERS, DU Finding, TIL, GFE, Note, Appraisal, Calculate DTI and LTV

• Calculate DTI, LTV, review HUD1, Appraisal, GFE, TIL for Conventional loans

• Review and Prepare conditions for Texas Equity Loans if applicable, 2nd lien Subordination Agreement

•, Request Field Review for comps that are not comparable to property listed on the Appraisal

• Provide status of new loan files, and conditions to sales production staff and internal customers

• Coordinate closing calendar with the Closing Department for end of the month conditions review

Emergency Dispatch Operator

Monitronics International

Febuary 2007 – December 2009

Provides outstanding customer service by receiving calls from customers that are requiring service or information reference on their accounts.

Acknowledges alarms received and dispatches appropriate personnel for issue at hand.

After dispatch, logs call into system activity report.

Generate statistical or investigative reports for management.

Continuously monitor alarm signal queue prioritized response.

Document all calls with appropriate resolution codes and notes.

Provide quality customer service on every call.

Skills

Excellent oral, contracts, client, clients, database, insurance, managing, MS Office excel and power point, mortgage loans, policies, real estate, Sound, written communication skills. work

Education

Rowlett High School- Diploma

Texas Southern University-Business Administration



Contact this candidate