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Customer Service Engineer

Dallas, Texas, United States
January 06, 2017

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Howard L. Bryels, Jr.

Farmers Branch, TX *****

469-***-**** 210-***-****

Network Professional

~Accomplished Network Professional and US Air Force Veteran with extensive knowledge in Cyber Security~

Information Security

Help Desk Expertise


TCP/IP Protocols & Applications

Network/Server Maintenance

Network System Upgrades

Business Continuity Planning

Risk Assessments

Proactive system monitoring

Disaster Recovery

Network Improvements


Data Backup/Retrieval

Troubleshooting Skills

Excellent Customer Service

Written/Verbal Communication


Richland College – Dallas, Texas

Associates of Science Degree in Cyber Security with a specialization in Digital Forensics, expected May 2018

NPower – Dallas, TX

Network + Certification, 2016

Security + Certification, 2016

Linux + Certifications, 2016


Operating Systems: Windows 7, Windows 8, Windows 10, Windows Server 2008, Ubuntu, Kali Linux, RHEL, SQL, Windows Hyper-V

Software Applications: MS Word, MS Excel, MS PowerPoint, MS Access, MS Outlook, MAPINFO, ATOLL, MS Exchange, Business Objects, Remedy, Symantec AVS, Wireshark, Packet Tracer, SplunkUBA6.4, Citrix, SharePoint, Nessus, VMWare, Virtual Box, MySQL, Samba, LDAP, HTTP, RHEL Linux, Ubuntu Linux, Fedora LInux

Remote Access Technologies: VPN, Dial-up, Terminal Service, T-Mon, NetGuardians, Dantel, DPM216, Alphamax, KDA, Larse, IoLogik, Meteorcom,


NetScout – Plano, TX Jan 2015 – Jan 2016

Integration Specialist – Associate

•Serviced and maintained Service Level Agreements of protocol analyzer application (IRIS), Wireshark, monitoring of LTE, 4G Network, VOIP, RTPv2, SIP protocols

•Monitor websites and applications using Splunk to detect downtime and performance issues.

•Provide service support and maintenance of G-10 and GeoBlade probe systems.

•Provided service and support with the use of Clarify Ticket System as member of maintenance team.

•Created daily reports of KPI’s and Server disk arrays and External Data Representative (XDR data).

•Verified installation documentation, configuration and analyzed cycle time for installation/upgrade standard for Solaris, IRIS, and Geoblade firmware.

B.N.S.F – Ft. Worth, TX Feb 2012 – Oct 2014

Systems Engineer /Administrator

Monitor websites and applications using Splunk to detect downtime and performance issues.

•Conducted equipment testing, integration and end-to-end testing of IP devices for surveillance and fault management.

Howard L. Bryels, Jr. – Page 2

•Maintained and installed Remote Test Unit’s – NetGuardians, Dantel, DPM216, Alphamax, KDA, Larse, IoLogik, Meteorcom, T-Mon.

•Verified device identification in alarm system to ensure Positive Train Control (PTC), and validity of alarm ID and severity.

•Microwave Sites – Created/Added/ Modified SCAN equipment files (Megastar M/W Radios).

•Monitored network to include: MPLS, WAN, LAN, VPN, IVR systems to ensure proper operation.

AT&T Mobility, various sites Aug 2000 – Oct 2011

Advanced Technology Service Network Performance Engineer, San Antonio, TX (2008 – 2011)

•Performed market level testing on prototype on 3G, UMTS, LTE, and 4G wireless devices to ensure device functionality within the wireless market observing the AT&T 10776 specifications with applicable testing applications.

•Troubleshot and identified software and hardware defects of new test devices and implemented solutions from multiple vendors /suppliers to ensure wireless device reliability on the UMTS/4G network.

•Collected data while drive testing; collected log files and associated data using Metrico Wireless tool and LG QXDM.

Radio Frequency Performance Engineer II, Little Rock, AR (2005 – 2008)

•Planned and implemented complex changes/additions to Time Division Multiple Access (TDMA), Code Division Multiple Access, 3G, Universal Mobile Telecommunication System, LTE systems.

•Developed presentation material using MAPINFO, ATOLL propagation and mapping software tools to evaluate areas of needed growth.

•Tested transmission line and antennas at cell sites using VSWR testers and meters.

Operations & Maintenance Production Center Technician –Tier II, Plano, TX, (2003 – 2005)

•Monitored/maintained support of the AT&T Wireless network which is comprised of Lucent 5ESS, Nokia, Nortel and Ericsson switches, TDMA/ Global System Mobile Systems (GSM), MPLS/WAN.

•Performed network operation functions such as monitoring information on all cell sites and back haul.

•Identified deterioration of components, troubleshooting and restoring alarms and errors.

Technician II – Former Cingular Wireless, Euless, TX (2000 – 2003)

•Provided technical support to Mobile Switching Center, and Regional Network Operation Center.

•Monitored/maintained support of the AT&T Wireless network which is comprised of Lucent, Nokia, Nortel and Ericsson switches, TDMA/ GSM systems.

•Monitored SS7 Links to ensure redundancy and communication of applicable MSC switches.

•Monitored and tested T1, T3, OC3’s and/or facilitated repair and reported restoration.


United States Air Force – Fort Walton Beach, Florida

Ground Radio Communication Specialist


Available Upon Request

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