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Customer Service Human Resources

Lancaster, Pennsylvania, United States
January 06, 2017

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To Whom It May Concern;

Please accept my resume for consideration. Although my recent experience has been providing instruction in Spanish, I have over a decade of interpretation, human resources, administrative and customer service experience.

In addition to working with Spanish speaking clients, staff, families and students, I have worked as a consultant providing interpretation services for court hearings, conferences, government officials, doctor appointments and special events.

I have ten years of human resource/staffing exerience. I interviewed, placed, trained, supervised and evaluated component staff. I completed all new hire paperwork, as well as, approval of employee time and effort reports and monthly expense account reports.

I live by an undying work ethic and am unable to leave any task incomplete or not meeting and/or exceeding my own high expectations. I have worked successfully both, independently and as part of a team. I demonstrate exemplary analytical and problem solving skills with a high capacity for multi-tasking priorities. I am highly efficient and uber-organized. I am also proficient in Microsoft Office.

These self sufficiency, organizational and language capabilities coupled with my extensive customer service, human resources and interpretation experience make me an ideal candidate to fulfill your company's needs. Additionally, I have prepared and provided presentations on a local, regional and national level. All of these experiences have enabled me to be highly comfortable establishing a rapport with clients, co-workers and superiors. I hope you will consider me for employment.. Thank you, in advance, for your time and consideration.


Karen S Bruteyn

313 Valleybrook Dr. Lancaster, PA 17601 717-***-****




School District of Lancaster, Lancaster, PA

First Grade Spanish Immersion Teacher. Responsible for providing daily instruction, lesson planning and assessments /diagnostics for a first grade Spanish Immersion classroom in which instruction is provided on a 60 / 40 model.


Lancaster-Lebanon IU13, Lancaster, PA

Personal Care Assistant. As personal care assistant I was assigned to provide instructional, behavioral and personal care support as outlined in the student's Individual Education Plan.


Girl Scouts in the Heart of PA, Lancaster, PA

Troop Leader. Design, plan and implement troop instruction, activities and outings. Supervise and provide guidance for a group of 25 Kindergarteners through second graders.


Manheim Township SD, Lancaster, PA

Kindergarten Classroom Volunteer. Provide assistance for the classroom teacher and

aide with student instruction.


Millennium Child Development Center, Leola, PA

Center Director. Responsible for the daily operation of a childcare center, providing

care to children ages 6 weeks through 12 years of age. Acquire, train, place, observe and supervise center staff. Conduct monthly staff meetings. Prepare and process employee payroll. Manage partnerships and reports for the CACFP and CCIS. Plan monthly events, themes, menus and calendars. Process enrollment and tuitions.


Garland ISD, Garland, TX

First Grade Bilingual Teacher. Responsible for providing daily instruction, lesson planning and assessments/diagnostics for a first grade bilingual classroom in which instruction is provided on a 70/30 model.


Richardson ISD, Richardson, TX

First Grade Dual Language Teacher. Responsible for providing daily instruction, lesson planning and assessments/diagnostics for a first grade dual language classroom in which instruction is provided on a 50/50 model.


Big Brothers Big Sisters, Dallas, TX

Enrollment & Matching Specialist. Conduct interviews and assessments for both site- based and community-based big and little brothers/sisters. Implement matching of

volunteers with clients.


Southwest Key Program, Dallas, TX

Teacher. Provided daily instruction in Spanish for detained illegal immigrant adolescent boys in a residential setting. Designed instruction based on individualized needs to be met in a classroom setting. Provided English as a Second Language instruction.


Summit Quest Academy, Ephrata, PA

Counselor Aide. Serve as a counselor in a residential setting for adolescent boys

with issues in mental health, drug abuse and sexual misconduct.


lnternational Service Center, Harrisburg, PA

Interpreter. Serve as a consultant to provide interpretation services for court

hearings, conferences, doctor appointments and special events.

3/95-9/03 (Multiple positions)-Pennsylvania Department of Education via

Lincoln Intermediate Unit Migrant Education Program (LIUMEP), New Oxfordn PA

Student Support Specialist/Lead Teacher (8/96-9/03). Acquire, train, place,

observe and supervise component staff. Conduct regular component staff meetings including all staff in geographic region. Approve Employee Time and Effort Reports and Monthly Expense Account Reports. Design a regional budget based on allocated funding from the Department of Education. Authorize and designate expenditures for program implementation. Network and develop partnerships with school districts, universities, community agencies and other local resources. Devise and execute instructional programs. Prepare and provide presentations on a local, regional and national level.

Harrisburg Summer School Coordinator (5/96-8/96). Trained a representative from Mount Pleasant Hispanic American Center (Harrisburg, PA) to effectively design and supervise a youth program, to include acquiring staff, coordinating the program and overseeing the daily operation.

Close Up for New Americans Coordinator (6/95_6/96). Oversaw and coordinated LIUMEP's participation in the Washington, D.C. based Close Up Foundation. Chaperoned educational field trip to the U.S. Capitol.

Harrisburg Summer School Head Teacher (6/95-8/95). Supervise a staff for the Harrisburg Summer School sponsored by the LIUMEP and two Hispanic community organizations. Oversee the daily operation of the Summer School. Developed school activities calendar, daily schedules and classroom curriculums. Conducted weekly staff meetings.

In Home Educator (3/95-12/96). Assisted students in developing educational competencies and self-confidence. Developed individualized lessons to meet the academic needs of students. Established a rapport with parents and encouraged parental participation in education. Served as a liaison between the school and home in order to facilitate the overall development of the child.


Dart Container, Leola, PA

Warehouse Packer / Inspector. Responsible for packing and inspecting materials in a warehouse setting. Worked seasonal employment over summers and holiday breaks from college.


Giant Foods Store, Lancaster, PA

Cashier / Customer Service. Provided customer service for the front end of the store, as well as, handled monetary transactions and cashiering.


Texas Teaching Fellows, Richardson, Texas

Certification Program, 5/05-5/06

Millersville University, Millersville, Pennsylvania

Biology and Chemistry Courses, 8/03-5/04

Lock Haven University, Lock Haven, Pennsylvania

Bachelor of Arts Degree in Spanish, May 1994

Universidad de las Americas, Puebla, Mexico

Semester Abroad, Fall 1993

Universitas Nebrissensis-Centro de Estudios Extranjeros, Madrid, Spain

Semester Abroad, Spring 1992


Texas Bilingual Generalist - Early Childhood through 4th Grade

Texas Oral Proficiency Test (Bilingual English/Spanish)

PA Early Childhood N-3

PA Foreign Languages, Spanish K-12

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