Customer Service Supply Chain

Jesus Gonzalez

**** *. **** *****, ******, IL ***04

***********@*****.*** 708-***-****

PROFESSIONAL SUMMARY:

Quality oriented operations lead with proven skills in execution and planning, cross-dock operations, multi-tasking, quality assurance and leading a team in a fast paced time sensitive environment; while positively motivating and coaching to achieve facility goals and exceed customer expectations.

SKILLS SUMMARY:

Leadership: Train and motivate dock staff. Drive results and continuous improvement in the organization

Communication: Excellent communication and interpersonal skills; lead and participate in regularly scheduled team meetings

Tactical Skills- Forward thinking, analytical capabilities, excellent problem solver, solid execution with a commitment to safety

Warehouse / Cross-Dock Operations Knowledge – possess a high level of expertise in distribution, shipping and receiving, forklift and cross-dock operations

Safety – Foster a “Safety First” culture throughout operation to ensure a safe work environment for all employees and visitors

Technical / Administrative Skills: Efficient in Microsoft Office, including Excel, Outlook, Word and AS400

Quality

PROFESSIONAL EXPERIENCE: sales employees reports integrity direction

XPO Logistics (Formerly Menlo Logistics) 2011 - Present

A global supply chain management company providing transportation management, value-added warehousing, supply chain management, 4PL and innovative supply-chain solutions to help improve business strategies and reduce transportation inventory and order fulfillment costs

Dock Lead – Hillside, IL

Cross-Dock (retail merchandise consolidation) Facility for XPO retail customer

Responsible for leading and executing the daily dock operations of a transportation cross-dock operation to achieve efficiency and exceed customer expectations

Supervise dock of 10-20 dockworkers

Lead activities and processes involved with deconsolidation and reconsolidation of freight to ensure proper techniques are being followed to deliver quality, damage free shipments

Lead and mentor team by providing training and coaching

Supervise load quality audit process

Inspect all freight for quality issues before loading

Ensure all OS&D is identified and processed according to procedure

Support all office functions and processes

Take pictures of all inbound and outbound loads for quality assurance for all reports recorded

Address any load quality issues with respective employees

Seal up all of the trailers for outbound departure

Support Aurora NLC team with all customer service and tracking functions

Support facility LEAN activities

Pierce Distribution, Chicago, IL 2008 – 2011

Industry leader providing supply chain solutions an all-inclusive industry leader providing solution for all your supply chain activities – a company that is expert in all areas of supply chain management, seamlessly connecting suppliers, manufacturers, carriers, distribution centers and end users throughout the world

Customer Support Associate/ QA Administrator

Worked with Customer Service to pursue client inquiries.

Help load and unload large shipments.

Coordinate with vendors, receiving, and shipping department.

Interact directly with clients.

Forklift licensed.

Help track down immediate shipments for clients.

Party City – Chicago, IL 2006 – 2009

Discount party supply store

Front end / Receiving Supervisor

Assisted customers with their needs.

Operated register with cash, checks, and charge.

Trained new employees.

Responsible for leading a team of 10-15 per shift.

Surveyed retail area

EDUCATION

Morton East High School, Cicero, IL 2004-2008

Morton College, Cicero, IL 2008-2010

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