Sales Customer Service
Resume:
Robert Johns
Jamaica, N.Y. 11435
************@*****.***
Vicom Computer Services
Farmingdale, NY
Senior Account Manager
● Manage a team of Recruiters and Recruiting Support Specialists to recruit Software Engineers in all 50 states.
● Responsible for creating, implementing and managing a best-in-class search process. Includes candidate research, outreach, engagement, technical skills evaluation/matching, presentation and closing.
● Leverage pre and post recruiting analytics to understand talent community complexities, job seeker preferences and candidate touch points.
● Responsible for communicating Vicom’s “value proposition” by product area through specialized programs.
● Responsible for strategy and execution of engineering focused leadership recruiting events.
The TemPositions Group Of Companies
New York, NY
Account Executive
2015-2016
● Met with companies wishing to use staffing services to determine number of hires, salary, positions, job descriptions, etc.
● Work with other staffing recruiters, delegating specific responsibilities to each one.
● Place phone calls to applicants’ references and previous workplace to determine capability and qualifications.
● Follow up with companies of all new hires to ensure job is being done correctly and perform employee evaluations on a regular basis.
INDEED INC. New York, NY
Account Executive/Sales Trainer (Multiple territories across 17 states) 2014-2015
● Managed specific client list, providing high levels of sales and customer support to ensure needs were met.
● Prospected for new business by suggesting industrial supply solutions.
● Created and presented proposals, product demonstrations and technical presentations. Identified opportunities based on advertiser needs and driving sales growth from product lines.
● Collaborated with clients to improve the efficiency of their recruitment process and reduce their cost per hire.
● Trained and mentored new hires on the sales process, procedures and CRM implementation.
● Met with companies wishing to use staffing services to determine number of hires, salary, positions, job descriptions, etc.
● Work with other staffing recruiters, delegating specific responsibilities to each one.
● Place phone calls to applicants’ references and previous workplace to determine capability and qualifications.
● Follow up with companies of all new hires to ensure job is being done correctly and perform employee evaluations on a regular basis.
BET NETWORKS
New York, NY
Digital Account Manager/Sales Trainer
2012-2014
● Responsible for driving new business and growing existing revenue through long term contracts and contract negotiations.
● Developed talk points to help lower negotiation time, build rapport and maximize deal sizes.
● Conducted on-the-job training classes and demonstrated principles, techniques, procedures, and methods of sales strategy.
● Presented and led training sessions for large groups (regional/national sales meetings and professional trade shows).
● Daily contact with prospects to promote advertising space in both television and online.
● Sold across all digital, music and entertainment platforms.
● Created sales presentations for key target categories and accounts.
● Effectively collaborated with multiple departments in order to achieve network objectives and optimize revenue through strategic and creative means.
● Managed the planning of advertising campaigns for national accounts and assisted in the development of advertisements including commercials, brochures and various collateral materials.
● Increases digital ad sales by 9%
● Communicated with customers, management, internal departments, and vendors to coordinate overall marketing efforts in accordance with corporate goals.
● Tracked all competitive advertising activity and assisted in the preparation of competitive reviews and updates.
● Identified new business opportunities with direct marketers, online advertisers, and ad agencies.
● Prepared weekly, monthly and quarterly reports. Attended weekly internal and cross-platform sales meetings.
● Consulted with clients on their marketing needs and creatively designed and executed comprehensive online advertising programs.
● Liaised with Account Executives to maintain multi-million dollar accounts and establish new business.
● Cross functional involvement with finance, legal, marketing and customer service. DGP INTERNATIONAL
Long Beach, NY
● Director of Sales/Area Manager2 004-2012
Spearheaded business development initiatives that were consistent with DGP’s strategy.
● Developed and ensured the delivery of monthly, quarterly and annual sale objectives.
● Hired, developed & managed a commission-based sales force of skilled Account Executives.
● Owned the talent management lifecycle of direct reports including onboarding, assessment, retention, career development, succession planning and recognition through a 2 week workshop.
● Partnered closely with the CEO and cross functional teams, ensuring that the goals and company’s strategic plans were met.
● Managed the formation of business partnerships and negotiation of all contracts.
● Responsible for translating and communicating the company’s direction and calendar, as it related to the sales team. Managed all operational and financial procedures regarding the sales team.
● Oversaw departments’ spending, planning and T&E budgets on a monthly basis ensuring that the department did not exceed yearly budget allocations.
● Experienced in working with retail trade shows-networking, selling and merchandising business solutions.
● Increased sales through designing and launching new marketing strategies, customer gift incentive programs and employee spiff incentive programs. GHI-EMBLEM HEALTH
New York, NY
Manager of Medicare Benefits
2002-2004
(New York City Territory, Including Brooklyn, Queens, Manhattan and the Bronx)
● Recruited, hired, trained, and motivated top performing sales teams throughout the territory.
● Acted as corporate spokesperson on market visits to communicate brand strategies and programs while gathering pertinent feedback in order to customize and deliver Medicare programs in answer to the markets special needs.
● Handled all customer service inquires and managed multiple call centers.
● Monitored the approval and disapproval of Medicare benefits for recipients seeking Medicare parts A-D.
● Traveled to all major hospitals in the New York area to ensure that proper procedures and protocol were being met at all times.
EDUCATION
NEWTOWN HIGH SCHOOL
High School Diploma 2000
LONG ISLAND UNIVERSITY
Business Management
CNPR Certified-Certificate# 606252014
PROFESSIONAL ATTRIBUTES AND ACHIEVEMENTSE xpert at leading, training and motivating top performing sales teams.
● Fluent in Spanish, Salesforce, MS Office, Dealmaker, Arriba, Outlook, VCI, Orion.
● Stellar presentation skills with the ability to tailor dynamic presentations to different audiences.
● Excellent oral and written communication skills, including proposal writing.
● Excellent negotiating, prioritizing and problem solving skills.
● Ability to adapt to change and work in a fast paced environment.
● Division II Baseball Player for the Pioneers.
● DGP International Presidents club 2005-2008 (117% to quota)
● Indeed "Top 20" account executives club (111% to quota)
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